Millets - Worthing Reviews 

1,083
TrustScore 5 out of 5

4.9

78 Montague Street, BN11 3HE Worthing, GB


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Rated 5 out of 5 stars

Dan in the Worthing branch this morning was simply amazing, so helpful indeed. He helped with judging the sizing of the shirt for my husband and suggested an additional perfect birthday gift for him.... See more

Company replied

Rated 5 out of 5 stars

Popped into Millets today with my daughter as she prepares for her first camping trip, and we weren’t quite sure where to start. Shaun was absolutely fantastic; friendly, knowledgeable, and incredibly... See more

Company replied

Rated 5 out of 5 stars

Went in looking for a work rucksack and although the type of/ configuration of pockets wasn’t on any of the bags I saw, what I did see were a crate of Eurohike rucksacks 25L which were well made and w... See more

Company replied

Rated 4 out of 5 stars

It would be great if Millets would make sure that items listed as in stock at a particular store are actually in stock. A potentially wasted journey was rescued with the help of great staff, however... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Worthing

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 78 Montague Street, BN11 3HE, Worthing, United Kingdom

  • 01903 256162

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,083)

5,217 reviews in the last 12 months

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Rated 5 out of 5 stars

What a guy

What a guy! The bloke that served me today was amazing and a true asset to your company .. if I could give more stars I would have please pass on the my gratitude..furthermore I just went back to work and mentioned the amazing deals on offer to wich my colleague has just gone and made his own purchases :)

December 18, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service really know the equipment…

Great service really know the equipment and great advice not just sell the most expensive

December 18, 2024
Unprompted review
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Reply from Millets - Worthing

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service

I wanted a good pair of waterproof walking trainers. Damon, was extremely helpful and knowledgeable, he let me try on several pairs and was able to tell me the difference between them, but he also allowed me to make up my own mind, he wasn’t pushy at all. An incredibly nice person, who really made my shopping experience at Millets worthwhile, I will definitely come back to Millets, Worthing. Thank you Damon.

December 14, 2024
Unprompted review
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Reply from Millets - Worthing

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Worthing millets shop great service

I’d like to say how wonderful Mason at millets Worthing was .I had ordered something for my husband for Xmas online and Evri lost it and couldn’t find it usual rubbish Millets refunded but that wasn’t helpful Mason arranged to send it (original colour now out of stock!) and it arrived next day !!Can’t believe it .Well done a pity online millets or evri weren’t as helpful.But a big call out to Worthing shop .

December 12, 2024
Unprompted review
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Reply from Millets - Worthing

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service as per usual

Great service as per usual at this branch and they had the walking socks I wanted in stock, great stuff.

December 11, 2024
Unprompted review
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Reply from Millets - Worthing

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great help

Great help, ordered through shop and delivery was fast thank you

December 8, 2024
Millets - Worthing logo

Reply from Millets - Worthing

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

I'm always happy to shop in Millets the…

I'm always happy to shop in Millets the staff today were friendly and very helpful with a good product knowledge which I always find consistent whenever I shop at Millets in Worthing.

December 7, 2024
Unprompted review
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Reply from Millets - Worthing

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

A massive thank you to Kay & Ellie for…

A massive thank you to Kay & Ellie for assisting me once more. Kay took the time to explain the benefits of the Camelbal Eddy+ bottle, including the fact that spare parts and cleaning accessories are all available for longevity of the product.

Separately Ellie listened to my struggles with some out of date Nikwax without judgement and kindly pointed out an incredible half price offer that meant I could stock up on exactly what I needed.

Thank you both!

December 2, 2024
Unprompted review
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Reply from Millets - Worthing

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Ana was very helpful and knowledgeable…

Ana was very helpful and knowledgeable with helping me fit new insoles in my walking boots. Spent time explaining the different thicknesses and arch support. My walking boots have not been left on the pile but are usable again. Lorraine

November 30, 2024
Unprompted review
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Reply from Millets - Worthing

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service today by Ellie and found…

Great service today by Ellie and found exactly what I needed for a great price

November 21, 2024
Unprompted review
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Reply from Millets - Worthing

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful team and helped me with…

Really helpful team and helped me with my purchase so I got best value for money thank you

November 19, 2024
Unprompted review
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Reply from Millets - Worthing

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Store

What a pleasure to shop in Millets Worthing. The level of stock they hold is very good and the prices are competitive. The staff were very helpful and pleasant to deal with. I'd recommend this store.

November 16, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 4 out of 5 stars

A pleasant shopping experience

We were served by Amelie and she was a good example of someone with excellent customer care skills.

November 16, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

A Fantasic customer service today with…

A Fantasic customer service today with the very knowledgable Ellie, she advised us very professionally with every question we asked about our walking boots !
Thank you we will visit again 😊

November 17, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Had a great experience in Worthing Millets recently - Kay helped us to find exactly what we needed showed us lots of options, they were really helpful.

November 7, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

I'm on holiday from the Channel Islands and saw an item for sale in the Worthing store. They didn't have my size and tried to order it to be delivered to my home but the system wouldn't recognise my address. So they called my home store and asked them to check their stock. My phone store is now holding one in my size for me to collect upon my return to Guernsey. Customer Service at it's best.

November 11, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 4 out of 5 stars

Good range of walking boots with good…

Good range of walking boots with good Black Friday deals. Staff very helpful.
Only downside was lack of space for trying boots on.

November 9, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service

Friendly welcome, great service.
Delighted that a special offer was pointed out by the staff.
Left shop very happy with two tops.
Thank you :)

November 11, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service in store this week

Great service in store this week. The shoe I wanted wasn’t in stock so Amelie found it online and ordered it for me with home delivery. She also found a similar shoe in stock so l could check the sizing. Thanks.

November 6, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

The great choice of products and the…

The great choice of products and the friendly staff with a great amount of knowledge keep up the good work guys

November 9, 2024
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

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