Dan in the Worthing branch this morning was simply amazing, so helpful indeed. He helped with judging the sizing of the shirt for my husband and suggested an additional perfect birthday gift for him.... See more
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See what reviewers are saying
Popped into Millets today with my daughter as she prepares for her first camping trip, and we weren’t quite sure where to start. Shaun was absolutely fantastic; friendly, knowledgeable, and incredibly... See more
Company replied
Went in looking for a work rucksack and although the type of/ configuration of pockets wasn’t on any of the bags I saw, what I did see were a crate of Eurohike rucksacks 25L which were well made and w... See more
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It would be great if Millets would make sure that items listed as in stock at a particular store are actually in stock. A potentially wasted journey was rescued with the help of great staff, however... See more
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Company details
About Millets - Worthing
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
78 Montague Street, BN11 3HE, Worthing, United Kingdom
- 01903 256162
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Really good customer service.
Really good customer service.
I wanted to buy two fleeces in the store but the size I needed was not available. The member of staff was very helpful and ordered them online for me. They were delivered the next day!
January 6, 2025
Unprompted review
I’m over the moon!
I have just returned home from a visit to the Worthing store and could not be happier with my new boots. I walked in not knowing what I wanted/needed but with the knowledgeable advice and incredible customer service from Kay I know that I have exactly what I need.
Thank you for all your help Kay.
January 7, 2025
Unprompted review
Lily was a star helping buy some…
Lily was a star helping buy some walking trousers. Well done Lily and Millets.
January 4, 2025
Unprompted review
Great selection of products, fab prices
Great selection of products and really helpful, knowledgeable and friendly staff. I managed to get a brilliant pair of new walking boots, very pleased. Also amazing discounts in the sale and offers on other helpful items, so I got a real bargain too. I recommend this store.
January 2, 2025
Unprompted review
Millets Worthing - fantastic
Kay was brilliant and helped me order a new jacket online as the colour and size I wanted wasn’t available in store
Thanks for your help Kay- excellent customer service 👍
January 3, 2025
Unprompted review
Great Service at Worthing
The service we received from Ellie and Kay today at Worthing Millets was superb. I went with my brother who is visually impaired to get him some walking shoes for a sponsored work. Kay got Ellie to help us out. Both of them were professional, helpful, knowledgable and above all patient and kind. Fantastic experience.
January 2, 2025
Unprompted review
Excellent Staff
The staff were very helpful and there was a good range of sale price items available.
January 2, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Unfortunately didn't take their name, but the lady who is also a scout leader was very helpful.
Happy to use the store again.
December 31, 2024
Unprompted review
Reply from Millets - Worthing
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service
The sales assistant was was very helpful and showed me to the item I was after, all the staff were pleasant and willing to help.
December 29, 2024
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent customer service
Excellent customer service. Polite and friendly. Very knowledgeable about the products. I purchased a winter coat. Exceptional value for money. Will definitely go back.
December 29, 2024
Unprompted review
Reply from Millets - Worthing
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Helpful friendly polite staff
Helpful friendly polite staff
Good choice of clothing for sale
The quality of the clothing is of the highest quality that’s why we shop here
Can’t wait to shop here again soon
Ellie was polite and helpful
December 28, 2024
Unprompted review
Reply from Millets - Worthing
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Very helpful staff and real bargain in…
Very helpful staff and real bargain in the sale- a coat reduced from £70 to £19.
December 28, 2024
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Really good customer service
Really good customer service, afraid I don't know the gentleman's name, as I brought back a pair of waterproof shoes that had leaked, replaced them for me without question and helped as I tried on further pairs.
December 28, 2024
Unprompted review
Reply from Millets - Worthing
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Always a friendly welcome from the team…
Always a friendly welcome from the team and Lily today was no exception. A breath of fresh air!
December 27, 2024
Unprompted review
Reply from Millets - Worthing
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great customer service from Lucy
Great customer service from Lucy, who helped me to find exactly what I was looking for. So useful to be able to visit the shop and actually look at what you want to buy.
December 27, 2024
Unprompted review
Reply from Millets - Worthing
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Really pleasant staff and very helpful…
Really pleasant staff and very helpful / patient.
December 27, 2024
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Amazing service from store workers
Amazing service from store workers. Very friendly and polite. Amazing products!
December 24, 2024
Unprompted review
Excellent service and assistance from…
Excellent service and assistance from Ellie
November 8, 2024
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
The team are always so helpful and…
The team are always so helpful and generous with their time and advice. Always visit the store rather than buy online if I can as the service is always above and beyond! Especially today, thanks guys.
December 23, 2024
Unprompted review
Reply from Millets - Worthing
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Really helpful and knowledgeable…
Really helpful and knowledgeable service. Lily went out of her way to help me find the perfect walking boots. Thank you!
December 21, 2024
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
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