Good choice of products and some reasonable prices/offers on, they accept blue light discount, but not able to use gift card online and Miller stores are far and few in between these days. The shorts... See more
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Review summary
Created with AI, based on recent reviews
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We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... See more
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Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... See more
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Great customer service. Purchased walking shoes on line. Prompt delivery and excellent quality. Unfortunately had to return as a bit small for me. Kept in loop re transit and return an received ref... See more
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Company details
About Millets
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
United Kingdom
- 0161 393 7060
- www.millets.co.uk
4.4
Excellent
103K reviews
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Despatched quickly
Despatched quickly. The item is value for money. Overall, very happy with my purchase.
August 18, 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Still not got my order after iver 2…
Still not got my order after iver 2 weeks. No response to complaint or email. Wont use Millets again🥺
August 20, 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Delivery time wasn't what was said when…
Delivery time wasn't what was said when I paid for my item took alot longer tracking wasn't available till date of delivery
August 27, 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Far too slow
Far too slow. Item arrived long after had been promised when I bought it. I had gone on holiday by the time it arrived. Therefore I didn't have this rain cover when I needed it. Woeful.
August 14, 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Brilliant as always
Brilliant as always, very helpful, excellent product knowledge and friendly.
September 5, 2026
Unprompted review
Reply from Millets
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Easy to use website
Easy to use website, great choice of products and reasonable prices
August 27, 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
The coats were just right.
August 27, 2026
Reply from Millets
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
i assume it was a good tent
i assume it was a good tent, the delivery driver left it on my front doorstep on a main road despite the delivery notes saying knock on the back door and leave it by the back door so i never got it
August 20, 2026
Reply from Millets
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Reply from Millets
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
loved the jacket
loved the jacket, just what i needed for when i went away.
i would have given 5 stars but having paid for next day delivery and it didnt arrive, i had to knock stars off
August 26, 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Item arrived on time and nicely…
Item arrived on time and nicely packaged. The waterproof jacket is comfortable and light to wear . Good colour too.
Would prefer Royal Mail deliveries to Everi as although it was delivered correctly this time often it isnt. Overall very happy with my purchase Thanks
August 27, 2026
Reply from Millets
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Excellant shopping experience pocket…
Excellant shopping experience pocket parka exactly as descrbed thankyou
August 27, 2026
Reply from Millets
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Considerate staff
The staff always take time with customers and are knowledgeable about products. They don't encourage you to purchase, just to make a sale. They're more interested in your comfort and satisfaction.
August 19, 2026
Reply from Millets
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
My order came quickly
My order came quickly, and I was very pleased with my item, definitely order again.
August 19, 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Awful experience
Awful experience. Purchased a faulty paddle board online. They told me to take it back to store. Told them I didn’t have the means to get it to a store. 6 weeks later they agreed to sort a return … via me taking it to a post office. Again I said I had no means to get it to a post office. Was told someone would contact me the next day with postal pick up details. Now 1 week later still nothing. Absolute joke of a company. Mostly dealing with AI. Limited humans to talk to. This company is a joke. DO NOT BUY FROM THEM. Products Are cheap and faulty.
July 2, 2026
Unprompted review
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Helpful staff. Great store
Staff did brilliantly and served with smiles on their faces and professionalism even though their jobs are coming to an end with another high street store closing.
Limited stock now but I still found what I needed.
September 6, 2026
Unprompted review
Reply from Millets
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
No Customer Care. Don’t buy from them
Been trying for weeks to get a response that’s not copy and paste from customer services email. I bought a shelter from Aberdeen store before it closed. The shelter has holes straight out of bag. They have told me to travel on a 300 mile round trip for 6 hours to get it looked at. As I have told them this is significantly inconvenient. Yet they refuse to provide a postal resolution. I believe they are breaking the consumer rights act. I can’t get them to respond. Hours waiting on phone. Round in circles with emails. I would advise not to buy anything as they are not interested when it goes wrong.
The copy and paste response beggers belief. This is the same contact advice where I have been going round in circles for months. If you really mean it put ne in contact with an actual person with a direct line and email, who will help and not just copy and paste.
Put great stuff your looking good on Trustpilot for responding.
September 6, 2026
Unprompted review
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
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