Mind Reviews 

122
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were let down by their experience overall. People strongly complained that staff members were frequently unhelpful, rude, and lacked the appropriate support needed during difficult situations. Consumers also reported deeply frustrating experiences with customer service representatives, describing phone interactions as completely dismissive, judgmental, and entirely lacking genuine emotional support when needed most. The minority of people were satisfied with specific local interactions, noting that communication could sometimes be smooth. A few reviewers appreciated receiving helpful assistance from individual employees and felt genuinely grateful for the phone service during their most difficult times.

What people talk about most

Staff

Customers reported negative experiences with staff, describing them as rude, unhelpful, and lacking proper... See more

Service

Reviewers mention negative feedback about service, expressing deep dissatisfaction with unsupportive staff... See more

Ethics

Clients share negative opinions, expressing deep frustration over service quality and unprofessional... See more

Customer communications

People report ambiguous experiences with customer communications, noting they sent multiple emails and chased... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Mind are an absolute scam. Try and find where they funnel their money from donations. All goes to raising awareness and campaigning. We are all aware of mental health problems where is the support? Wh... See more

Rated 1 out of 5 stars

So disappointed. Of no assistance with ‘personal matters’. So what is mental health if it is not a personal matter !! I rang for assistance with helping a suicidal person . I was advised to simply... See more

Rated 1 out of 5 stars

I tried to volunteer in one of their charity shops. You get an email saying you will receive a response within a week, but to no avail. I tried chasing more than 5 times, by email, phone and in shop,... See more

Rated 1 out of 5 stars

I have no idea where Mind recruits it's 'Side By Side' forum Moderators from, I previously thought the Gestapo had been disbanded. Terribly one sided, users are not allowed to challenge telling... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Mind is a mental health charity in England and Wales.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

122 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(122)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Training?

The Bradford branch of Mind did not reply to an email enquiry. They must have a high workload, but, one suspects not replying may be due to poor training, or just not caring.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Gaslighting

If someone become depressed or suicidal because the DWP is threatening them with poverty, hunger and homelessness - and if, in their despair they phone MIND for help, they will be gaslighted and their distress pathologised - they will be advised to seek talking therapies or medication.

This is gaslighting to separate symptoms from the cause and to conceal the problem (threats of poverty by Government policy). This protects the Government who also funds MIND. Samaritans gaslight and pathologise similarly.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Would give zero

Would give zero. As for zero empathy or care same all the helplines bar beat. These aren’t hear you help you. They are here to make money off others misery. They couldn’t care less about anyone. Had a good experience now bad experience. The world is now a cold place.

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

Gutted guys

Gutted guys. Contacted u in September due to severe bullying at work but don't really get a response. October 21st I suffer a massive stroke related to why I contacted you in the first place. I make contact again for help and get told we hope this didn't leave you too ill. I have sent these onto a third party I'm truly gutted never thought you would let me down.

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

Today is mental health day ……Would…

Today is mental health day ……Would leave zero stars shockingly . The so called support lady would not support me unless I let them record but she suggested so I thought it was optional . So did she gaslit me !!! Is this really a charity that backs and supports MENTAL HEALTH . I hat I had to talk about is very personal and not for some to offer help but on their terms , ICK . Also I have a 22 year old female on a waiting list for near two years … Sexual Assult therapy waiting list and was sacked by Marks and Sparks (that’s their charity they support) for being aggrophobic and no support even better help won’t help and is too expensive . Whose side are you on MIND !!

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

I don’t recommend

Disappointing, they caused me great distress chasing me for “outstanding invoices” I’d already made. Disorganised and abrupt, having paid for counselling I felt no further forward - they concentrated on the problem not solutions.

September 15, 2024
Unprompted review
Rated 1 out of 5 stars

Mind is SINGLE SIDED

Mind has been greatly disappointing.

Recently they have encouraged a single side of the political in place of advice for Mental Health and Mental Illness. They are actively tying to provide educational material all geared towards far sides of the political spectrum.

They should be non-biased in discussion with a view to help Mental Health and Mental Illness.

A charity doing this is biased and bigoted. They are actively encouraging hate. As a man with Autism and Bipolar this was deeply hurtful to see. They will not be taken advantage of me or anyone in my forums.

We need to encourage people with Disorders to seek advice from institutions and support that don't operate with covert political ideologies and intentions.

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

Completely disgusted with service

Completely disgusted with service. Got even more frustrated and angry after recwibmving "the treatment". I was talking to the lady, that I need urgent help and I would like to have a session every week (for six weeks, like it could do any change...) and in return I got one session a month, half of them cancelled due to the consuelor "feeling bad/sick", or going for holiday (twice and each of them was for two weeks since when was trying to get help!), lady promising to send some exercises, sources, anything to help me with my problems, and always forgetting to send them!
Oh my gosh, complete waste of my time and triggering me more than before this useless service.
Do not sign up for this!

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

I worked for MIND, and they are as BAD as people say they are

I worked for MIND - do not trust them. Do not, under any circumstances, trust them. They cannot look after their own staff. They have zero interest in the mental health and safety of their own staff, and I have experience of people who have tried to take their lives while MIND managers have not *even once checked up on them*. That is their STAFF, folks. Underpaid, exploited, and patronised as much as their service users. MIND is a scam, should be properly exposed as such, and we all of us deserve very much better.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Triggering mental health!

Was sighed at by some rude Irish focker within minutes. All the characteristics of a dog but understand and care. I don't need a reassuring voice and some drawling pens. Extremely triggered mental health after call ironically. Luckily we are both safe as I'm a long way away

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

A totally useless service

I spoke to MIND today to ask if they could help me in any way. I have received a very threatening demand for money I don't owe from a well known quasi Government organisation. This demand was received by email at 3AM on a Saturday morning with no way of contacting anyone until Monday.
I asked the organisation to stop this sort of tactic as they are going to cause a death sooner or later to someone suffering mentally They're not interested.That's how they do things.
As MIND advertise themselves as a campaigning organisation, I asked them for help. At first I was told they don't do things like this. When I persisted I was told it could be passed on to a team leader but nothing would be done.
I was made to feel so unwanted I actually apologised for wasting their time.
A totally useless service.

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

They will help with low mood, but not with significant mental health issues

I want to start with the lady who was assigned to me was respectful and kind so no words against her however I didn’t find Mind helped me in any way shape or form. All what happened was I had verbal diarrhoea yet no proper in-depth conversations about anything. It’s only 30 minutes per session. I found that there was homework to do and bits of information on A4 paper that I could’ve found on any Google search. They are not trained people to help with real significant mental health issues. They’re just an Ear. My GP referred me to them yet I am no better off than when I started. I can’t remember any significant conversation or help that I could take away with me after my sessions. I cancelled my last as I didn’t find it was helping me. I 100% believe I have more psychological understanding of the human mind than what Mind has.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

I went into a mind charity shop and…

I went into a mind charity shop and seen a few bags the total price was £10.50 I only had £10 on me so asked if they would take £10 for the bags no was the answer so fine I left them after thinking about it surely the £10 would of been more beneficial to a genuine charity rather than refusing the sale for the sake of 50p seems like a money grabbing racket won't ever support this charity again so well done

June 23, 2024
Unprompted review
Rated 1 out of 5 stars

Lost for words with this alleged mental…

Lost for words with this alleged mental health as support business... charity.... service? My GP referred me to Mind twice.

The first time they 'accidentally' discharged me while I was on the waiting list, and they wanted me to go back through my GP. I had to get PALS involved to get it sorted. When I did get on with them, they decided to put me on the insomnia course to help sleep. Okay, fair enough, I thought. They sent me a link for the communal session conducted over the internet, and the link failed to work. I'm fairly tech savvy, so I doubt it was me. When I called to mention it the next day, the couldn't have cared less, and basically said I'd have to begin again another time, and it fell through from there. It strikes me as a scam. Do they get more funding for people enrolled but nothing deducted for patient discharge? Because it seemed to me they weren't at all interested in my mental health, and wanted to get rid of me.

Perhaps a year later, I was referred again. This time they said they couldn't find a suitable course for me. I mean seriously, what do they actually do?

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

Unhelpful and dismissive, do not donate money to them

Unhelpful and dismissive. Mind, North London branch did not even reply to my email containing distressing information and call for help. They are not fit for purpose and should be shut down. Do not donate any money to them, it’s money thrown into the mud as nobody benefits from it. Staff treat people asking for help like pests. It’s sickening to have this type of service in the so called first world democratic country.

May 18, 2023
Unprompted review

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