Ordered the Creatin from Mindbodygreen and on all advertising it appeared I would be receiving individual packets. Order came in 3 large bags. The product mixes well and has no taste, but I have tri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
As much as I LOVE these products, I wish I had read these reviews before subscribing to products from this company. Clearly I am not alone in my frustration with the poor choice of shipping options M... See more
Company replied
The products are okay, but shipping took forever. I tried to contact customer service to track my package, but got no response for weeks. According to their profile, over a month to reply is normal he... See more
Company replied
I love having mindbodygreen as part of my wellbeing routine. Their education and community help me keep learning and stay up to date on the science of health. Their creatine has been a total game chan... See more
Company details
Written by the company
Since 2009, mindbodygreen has been at the forefront of the global health and well-being movement. As a digitally native platform, it sits at the apex of cutting-edge wellness, immersive media and commerce, and deeply engaging community experiences. Through expert-led content, high-quality products, transformative online education offerings, and inspiring events, mindbodygreen has empowered millions worldwide to live healthier, more balanced lives.
Contact info
2980 McFarlane Rd, 33133, Miami, United States
- 1-877-624-9355
- support@mindbodygreen.com
- www.mindbodygreen.com
3.2
Average
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Creatine stickpacks are great
Creatine stickpacks came on time, tastes great and helped muscle
December 4, 2025
Unprompted review
Avoid this company
I placed a one-time order with Mind Body Green, but three months later they claimed I bought a subscription and charged me $110 in the middle of the night. They have no phone number on their website. In an online chat they said they couldn't refund me until I received their product and then created a refund request. I've asked my credit card to stop payment. They practice unfair business at best, fraudulent at worst. Avoid this company.
December 8, 2025
Unprompted review
Reply from mindbodygreen
Thank you for taking the time to share your feedback. We’re sorry to hear that this experience was frustrating.
We want to clarify that our subscriptions are disclosed at multiple points throughout the purchase process — including on the product page, during checkout, and again in the order confirmation — so customers are aware when they are enrolling in an auto-renewing subscription. Our goal is always to be transparent so there are no surprises with future shipments.
Regarding your recent order, once a subscription renewal has been processed and shipped, we’re unfortunately unable to cancel it in transit. However, as our support team mentioned, we’re happy to help initiate a return and refund once the product is received. This helps ensure the order is properly tracked and processed through our system.
We currently provide support through phone, chat and email so our team can assist customers as quickly as possible, and we always aim to handle these situations with care and clarity.
If you still need assistance with your return or would like us to review your account, please reach out to us at support@mindbodygreen.com with your order details. We’d be glad to help ensure your subscription is canceled and walk you through the next steps.
Thank you again for your feedback.
Scam
I agree with all of the below reviews. This is not the company you want to do business with. They have poor customer service and they care very little for the customers who purchase their products. The Creatine did not work and i had forgotten that I signed up for auto-ship. I recently had surgery and my mind was on more important things. However, I did not receive a message that the product was on auto-ship till I received a message from them with a tacking number on the shipment. I immediately contacted the company by email because there is no phone number. The agent was rude and not apologetic at all. He was matter of fact this is the way it is, you cannot cancel on a second shipment you signed up for this. I tried to check on this but it is impossible to get around the website. You cannot remove your credit card number either. I do not want to receive any more shipments and it seems impossible to cancel. HELP! DO NOT DO BUSINESS WITH THIS COMPANY THEY ARE A RISK!
November 19, 2025
Unprompted review
Reply from mindbodygreen
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and hope that your recovery from surgery is going well.
We understand how frustrating it can be to receive a shipment you weren’t expecting, especially when you’re dealing with more important personal matters. Our subscriptions are designed to renew automatically unless they are paused or canceled prior to the next billing date, but we certainly never want customers to feel caught off guard or unable to manage their account.
We’re also sorry to hear that your interaction with our support team felt dismissive. That is not the experience we aim to provide, and we appreciate you bringing it to our attention.
Account management options — including canceling subscriptions and updating payment information — are available within the customer portal, but if you’ve had trouble accessing or navigating it, our team would be happy to help directly. Please reach out to us at support@mindbodygreen.com with your order details so we can review your account, make sure any future shipments are stopped if that’s your preference, and address your concerns.
We value your feedback and the opportunity to make this right.
I ordered a two month supple of…
I ordered a two month supple of creatine and my doctor said don't use it. The next day I called to cancel it. I left a voice mail and emailed them. I got no response from them but they did bill me. I called my credit card company and they gave me credit. Don't use this company.
November 12, 2025
Unprompted review
Reply from mindbodygreen
We’re sorry to hear that you’ve had difficulty reaching our support team, and we understand how frustrating that can be.
We certainly never want anyone to feel that their concerns are being ignored. Our team does work to respond to every request, though response times can occasionally be longer during high-volume periods.
Unfortunately, we’re not able to identify your case from this review alone, but we would really like the opportunity to help. Please contact us at support@mindbodygreen.com with your name and any order or account details so we can locate your request and assist you as quickly as possible.
Your feedback is important to us, and we appreciate the opportunity to make this right.
Fraudulent company who only give you words
My wife purchased products from them and weee returned for credit. A second order was sent to me o August 7, which had not ordered and had cancelled that was returned to them. My bank credited me for the return that was not ordered and then after months of contact they asked me to have the bank reverse the charge so they could put the credit through.
I followed up after doing what they asked and even sent them the letter from the bank that the charge had been reversed. Now a month later they have only answered one email and said the issue is with my bank. The issue is they will now not issue a credit even though they have the product that was erroneously sent in The first place. They will not reply to emails and I have filed a complaint with the NY attorney general’s office which they accepted. DO NOT BUY FROM THSI COMPANY THEY ARE NOTHING BUT FRAUDULENT AND COULD GIVE A CRAP ANOUT THEIR CUSTOMERS.
August 7, 2025
Unprompted review
Reply from mindbodygreen
Thank you for sharing your experience. We’re very sorry to hear about the frustration this situation has caused.
From what you’ve described, it sounds like there may have been confusion involving the bank dispute and the reversal process. When a charge is disputed through a bank, it can temporarily restrict our ability to issue credits or refunds until the dispute is fully resolved on their side, which can sometimes create delays.
That said, we absolutely want to make sure this situation is handled properly. If you could please contact our support team at support@mindbodygreen.com and reference your previous correspondence along with the documentation from your bank, we will be happy to review the case in detail and work toward a resolution.
We take concerns like this seriously and appreciate you bringing the matter to our attention.
Don't Waste Your Money
This company doesn't allow you to change your subscription information before it ships. I contacted customer service before it shipped to change the address becasue I'd moved and didn't remember I had a subscription. When they got back to me they pretty much said "too bad, should have remembered your subscription was coming up." They also said I should have set up mail forwarding with the post office, which I had set up. I never received my supplements and they won't provide a refund. 10/10 do not recommend doing business with them. Every other company I subscribe with sends a notice of an upcoming subscription and allows you to make changes.
August 28, 2025
Unprompted review
Reply from mindbodygreen
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and understand how frustrating it must have been to move and then not receive your order.
Our subscription system begins processing orders shortly before the scheduled shipment date, and once an order enters that stage we’re unfortunately unable to make changes to the shipping address. That said, we never want a customer to feel dismissed or unsupported, and I’m sorry if our response came across that way.
We also understand that moves and address changes can be hectic, and we appreciate you letting us know that you had mail forwarding set up. While forwarding sometimes works for packages, it isn’t always guaranteed depending on the carrier and package type.
We’d really like the opportunity to take another look at this for you and see if there’s anything we can do to help. If you’re open to it, please reach out to us at support@mindbodygreen.com with your order details so we can review the situation together.
Thank you again for your feedback — it helps us improve both our policies and the way we communicate with our customers.
DO NOT USE THISE SITE
They charged me 60.00 bucks for my vitamins and then did not send them. I emailed them 4 times about it and no one ever got back to me. I suggest never buying from this company!!! They will rip you off!!
October 4, 2025
Unprompted review
Reply from mindbodygreen
We’re very sorry to hear about your experience and understand how concerning that must feel.
Orders should never go without shipment or communication, and we apologize if your messages were not responded to in a timely manner. That is not the experience we want for our customers.
Unfortunately, we’re not able to locate your order based on this review alone, but we would really like the opportunity to look into what happened and make it right. Please contact our support team at support@mindbodygreen.com with your name and order details so we can investigate and assist you as quickly as possible.
Thank you for bringing this to our attention.
ZERO customer service
ZERO customer service, ZERO response when contacting customer service. MindBodyGreen takes your money and then disappears. AVOID AT ALL COSTS!!!
September 26, 2025
Unprompted review
Reply from mindbodygreen
We’re sorry to hear that you’ve had difficulty reaching our support team, and we understand how frustrating that can be.
We certainly never want anyone to feel that their concerns are being ignored. Our team does work to respond to every request, though response times can occasionally be longer during high-volume periods.
Unfortunately, we’re not able to identify your case from this review alone, but we would really like the opportunity to help. Please contact us at support@mindbodygreen.com with your name and any order or account details so we can locate your request and assist you as quickly as possible.
Your feedback is important to us, and we appreciate the opportunity to make this right.
I had no subscription
I had no subscription, yet they sent another 3 month order anyway. Chat rep even confirmed I have no account to log into so I can cancel. They will get back to me in 48-72 hours; it's been 4 days. No one answers phone or emails.
September 25, 2025
Unprompted review
Reply from mindbodygreen
Thank you for bringing this to our attention. We’re sorry to hear about the frustration this situation has caused.
In some cases, orders can be placed under a different email address than the one provided to our support team, which can make it difficult for our representatives to locate the correct account right away. It’s possible this may have contributed to the confusion when trying to find your order details.
We’d really like to get this resolved for you. Please contact our support team again at support@mindbodygreen.com and include any other email addresses that may have been used when placing the order, along with your name or order information. This will help us locate the correct account and address the issue as quickly as possible.
We appreciate your patience and the opportunity to look into this further.
No product/no customer support
I placed an order 3 weeks ago. Never shipped. I emailed and called. Never got anything more than an automated email response and straight to an automated response that there was no one available when calling during their business hours. I had to have PayPal refund my money. Not a reliable business!
July 18, 2025
Unprompted review
Reply from mindbodygreen
We’re very sorry to hear about your experience and understand how frustrating that must have been.
Orders should never go that long without communication, and we apologize that you were unable to reach our team in a timely manner. While automated responses are used to confirm that messages were received, you should have received a follow-up from our support team.
We’re glad PayPal was able to assist you, but we would still like to review what happened with your order and our communication process to prevent this from happening in the future. If you’re willing, please contact us at support@mindbodygreen.com with your order information so we can investigate further.
We appreciate the feedback and take concerns like this seriously as we work to improve our customer experience.
This is not a trustworthy site
This is not a trustworthy site. You’ll lose your money and receive nothing. They did it to me, and I won’t make that mistake again.
May 5, 2025
Unprompted review
Reply from mindbodygreen
We’re very sorry to hear that you feel this way. We take concerns like this seriously, and our goal is always to make sure every customer receives exactly what they ordered.
Unfortunately, we’re not able to identify your order based on this review alone, but we would really like the opportunity to look into what happened and make it right. Please contact our support team at support@mindbodygreen.com with your order details so we can investigate and resolve the issue as quickly as possible.
We value our customers and are committed to providing a trustworthy and reliable service. Thank you for bringing this to our attention.
Poor customer service
I had a billing issue with them. Everytime I try to email them I get a new ticket number and a reply that they are very busy and may take a few days to respond. It’s been an 3 weeks and I finally got an email and didn’t answer the question I was asking or resolve my problem.
February 27, 2025
Unprompted review
Reply from mindbodygreen
Thank you for bringing this to our attention. We're very sorry to hear about your experience and understand how frustrating that must have been.
Our support system can sometimes generate a new ticket number when emails are sent as separate messages, but you absolutely should have received a timely and helpful response. Three weeks is not the experience we aim to provide, and we apologize that your original question was not properly addressed.
We would really like the opportunity to resolve this for you. Please reply to your most recent ticket or contact us at support@mindbodygreen.com with so we can locate your case quickly and make sure your billing issue is handled right away.
Thank you for your patience, and we appreciate the chance to make this right.
Never received my package
Never received my package, when I contacted them they told me they can’t do anything about it.
March 14, 2025
Unprompted review
Reply from mindbodygreen
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. Please reach out to our team at support@mindbodygreen.com so we can further investigate this for you!
Loved it...
February 5, 2025
Unprompted review
I paid for a class through…
I paid for a class through mindbodygreen
The class was good- not worth the $60 I paid for it but ok. It was hard getting on the website, that was annoying.
November 30, 2024
Unprompted review
Ethical company with effective product
Their sleep supplement works well for me, but just as importantly, this is one of the only companies I've ever subscribed to who actually has the courtesy and ethical fiber to remind people diligently of what they are subscribed to (they sent me reminder emails to let me know I was still paying for a monthly sub, and that I could adjust the sub easily-- which I did, since I had some extra). That's honestly standout customer service amid the usual thirsty treachery à la Amazon Prime. MBG doesn't have to trick me to keep my business. I wish this were a more common practice.
June 25, 2023
Unprompted review
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