Mindfactory.de Reviews 17,340

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

In general it is ok. Except for some misinformation, such as: BeQuiet! hdd cage 2 is listed as compatible with case that i've ordered (Silent Base 802), but in reality it is not. Discontinued case... See more

Company replied

Rated 5 out of 5 stars

I ordered a custom PC system with professional assembly from Mindfactory. You can choose your favorite parts while avoiding the hassle of assembling it yourself. What really stood out was their sup... See more

Rated 5 out of 5 stars

Fast dispatch. Items as described and a competitive price. My only concern was the items were showing as being dispatched on their site and wasn't updating. However, I received the items withou... See more

Rated 5 out of 5 stars

The company was very friendly very forthcoming and just overall left a good experience behind. I did buy computer parts there twice. Spend about 3k in total. But still after the "Gewährleistung" en... See more

Company details

  1. Computer Accessories Store

About Mindfactory.de

Written by the company

Die heise mindfactory gmbh aus Wilhelmshaven ist eines der größten deutschen Hard- und Software-Versandhäuser und Vollsortimenter in den Bereichen Computer, Zubehör, Komponenten und Software.

Contact info

3.8

Great

TrustScore 4 out of 5

17K reviews

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Rated 5 out of 5 stars

Best Graphic Card for the Money

Great card with low heat and power consumption. This card is made for SLI setups. I have overclocked these cards and both of them run so smoothly and hardly makes any noise. Only down side is plastic and cheap feeling. I would have payed a bit more for better quality.

December 10, 2014
Unprompted review
Rated 5 out of 5 stars

Extremely Satisfied

Big thumbs up for the customer service. They really helped me a lot along the order process. The order was shipped very quickly and was very securely packed. I have absolutely nothing to complain about and I am looking forward to do business with MindFactory.de again in the future.

Jani from Finland.

December 8, 2014
Unprompted review
Rated 2 out of 5 stars

Low warranty period, No reservation of purchased products

The warranty provided is lower than manufacturers' official warranty and limited into two years.
In almost every order and after the payment, the products are not reserved so are not available for shipping.

December 3, 2014
Unprompted review
Mindfactory.de logo

Reply from Mindfactory.de

Hello,

the products you ordered wer not all in stock and needed to be ordered. Please be aware of the different status regarding shipment time frame.

Rated 5 out of 5 stars

Palit Gtx 970 bei Mindfactory

Super graphics card. All games play with 60fps and more at 1080p/maximum settings.

No coil whine!!! Card is super silent, makes absolutely no noise even when on load.

Very cold temps. Temperatures go to a maximum of 75º celcius.

Plus you get a free game :)

Delivery time was perfect 48 hrs.

Buy with confidence! Great product at a reasonable price!

November 14, 2014
Unprompted review
Rated 3 out of 5 stars

Could be close to perfect, but...

Ordering parts for a new computer build was rather easy, even as a foreign buyer, and almost everything was in stock at the time of ordering, except the GPU which was fine since it should be in a couple of days (a choice to have the site displayed in english would be great but it's not a major problem). However the GPU was delayed with another couple of days three times until mindfactory finally send me a mail stating that they honestly didnt know when the GPU would get in stock (estimated 2-3 weeks). It reminds me of flightcompanies that tend to make flight delays ongoingly display as being only 20-30 min. just to make another 'new' delay - in order for people not to wander off from the gate. In this case, to make sure customers doesn't take their business elsewhere.

I contacted mindfactory and asked if they could do a sepperate dispatch free of charge, with all the other parts so i could begin loading software onto the system. They replied that it would cost me yet another 30EU, and having allready payed 2x30EU in shipment cost (because they send chassis' from the another warhouse) I would have found it to be good customer care just to dispatch free of charge. They do however make quick replies to mails.

When i decided to cancel the GPU from the order, 9 days after ordering when i finally got the honest answer, then suddenly the memory wasn't in stock (which they were at the time of ordering). It didn't take mindfactory longer than another day to get the memory back in stock, it just befuddles me that the items isn't reserved for the ones who've waited the longest.

When they had everything in stock (excepts the cancelled GPU), after ten days, the packing and dispatch went rather quickly. I did take DHL another 5 days to get the package from Germany to Denmark, which I'd say to be on the slower side. The package arrived in good shape, and everything (again except the GPU) was there and in working order. Being a foreigner i had to pay in advance, so I was a bit anxious to cancel the GPU but the difference was repaid to my account quickly. On a side note: be aware that the contact number isn't a freecall number (at least not as a foreigner).

All this being said, I wouldn't hesitate to make another purchase at mindfactory, simply because of the very low pricepoint and the fact that the items did eventually make it to my doorstep in good shape. But the next time, I be sure not to make and order within 14 days to a major game release, since this isn't sure to be enough time for mindfactory to handle.

November 11, 2014
Unprompted review
Mindfactory.de logo

Reply from Mindfactory.de

Hello Bo,

thanks for the great feedback, but please bear in mind that almost no one was able to ship those cards. All manufacturers were surprised by the demand.

Greetings to Denmark!

Rated 2 out of 5 stars

Fast delivery but one major flaw

Everything went well, from making an account to compiling the list I would buy as well as the delivery but then I got a message that one article was not available after all (even though I was able to "buy" it before). Although I got the money back from said product, a small discount because of this mishap from their side would have been decent.

October 21, 2014
Unprompted review
Rated 5 out of 5 stars

Customer from a different country, i had very good help in ordering and translations

I am from The Netherlands and this was the first time ever i ordered in a German webstore.
I did not understand the German text and i was helped very quick and nice by the support people from Mindfactory.de

This webstore did not have a rating before in The Netherlands but after my experience, Mindfactory.de now has a 5 star rating based on my rating.

I would advice this webshop to all my friends.
Very good pricing and service!

September 3, 2014
Unprompted review

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