MindMyHouse Reviews 131

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to use and navigate, with many highlighting its straightforward interface and efficient functionality. People also appreciate the excellent service and the helpful, responsive staff, often noting the personalized and friendly support. The user experience is frequently described as positive, with many finding the platform effective for connecting with reliable house and pet sitters, and the pricing is considered very reasonable. However, some people were dissatisfied with the company's vetting process, citing instances of problematic sitters and a lack of clear procedures for handling damages or disputes. A few customers also mentioned that the website's design feels outdated and that the search filters are limited, making the overall experience frustrating for some.

What people talk about most

Website

Reviewers highlight positive aspects of the website, praising its ease of use, navigation, and overall... See more

Service

Users describe positive interactions with service, highlighting it as a remarkably helpful and reliable... See more

Staff

Clients share positive opinions on staff, frequently highlighting the kindness, reliability, and helpfulness... See more

User experience

People report positive experiences with the user experience. Many reviewers praise the platform's ease of... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that the cost is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MMH has been a remarkably helpful service for my wife and me as home owners. As a retired couple with two dogs, every trip begins not with airline tickets, but with an effort to secure a responsible,... See more

Rated 5 out of 5 stars

As a house owner we have found the site easy to use and update our offer,keeping it hidden until we need to use the advert again. Always willing to help if you have a query. We have had some of our... See more

Rated 5 out of 5 stars

We have been house sitters on MindmyHouse for 13 years enjoying numerous sits in Spain, France, Portugal and more recently the UK. Do your own research to insure a good fit and there won't be a proble... See more

Rated 5 out of 5 stars

I have been on MMH website over the last 25 years on and off. I have always found it easy to use and have found many excellent sitters some of whom have become friends. It’s a great concept and has... See more


Company details

  1. Pet Sitter

Written by the company

Global house sitting matching service bringing home owners and house sitters together online. Home owners join for free. House sitter members pay the lowest annual fee on the web. Happy house sitting!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

131 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Good Idea but bad management.

The website have a very attractive modern design. But there is no chance to see the content before paying a yearly fee of USD 20.
Among some nice opportunity the website is full of crap posting from B&B etc....
I would have designed the businness in a different way...more like AirB&B where you pay a small commission only in case you apply for a housesitting...

May 28, 2014
Unprompted review
MindMyHouse logo

Reply from MindMyHouse

Hi Angelo, you may be confusing us with many of our competitors! Anyone online can see all of our sitter wanted listings at any time.
Should an aspiring house sitter want to reply to any of our listings they need to create their own house sitter account area on our site which costs US$20 for a full year.

Regarding your suggestion: charging our members a small fee to reply to our listings would cost us a huge amount of money in service fees to PayPal, which charge us a flat rate per financial transaction. We think that five cents per day to display your own sitter available listing to the home owners of the world is an absolute bargain! Most of the activity on our site is literally 'out of sight' and happens in our members' personal inboxes, which are humming with activity. Or so they tell us! This is what we do. Bringing home owners and house sitters together from around the world since 2005. Cheers, Susan Holtham (your editor @ MindMyHouse)

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