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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were let down by their experience overall. Many people feel the games are unfair and not balanced, frequently matching them against cheaters or bots, making fair play challenging. Customers often report unresponsive and unhelpful support, receiving automated responses and feeling their issues are not addressed. The user experience is frustrating due to constant ads, pop-ups, game crashes, and loading difficulties. In-game purchases are also seen as expensive and useless, with some feeling that the value is not commensurate with the cost. However, some customers mentioned having played the games for many years, indicating a past enjoyment or significant time investment.

What people talk about most

Product

Customers had negative experiences with the product, frequently describing it as unfair, a "pay to win" game,... See more

Application

Reviewers express strong dissatisfaction with the app, with many feeling exploited and advising others not to... See more

User experience

Reviewers highlight negative aspects of user experience, with many finding the game frustrating and a waste... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the company's practices are... See more

Customer service

Consumers find customer service to be negative, with many expressing frustration over a lack of human... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What a joke of a "company". Basically all of the games are rigged, full of hackers and littered with p2w yet the company does nothing to fix these issues and even goes out of there way to delete any s... See more

Rated 1 out of 5 stars

Terrible.Started ok many years ago but now so many robot players and players using hacks to win it's no longer fun you just get ripped off.Miniclip know this and don't do anything,when a player hits a... See more

Rated 1 out of 5 stars

The people at Miniclip are absolutely dirtbags. They will not answer any requests to look into their game and the problem with cheaters. They will not look into any issues with how unfairly the algo... See more

Rated 1 out of 5 stars

They keep allowing cheaters to run rampant in 8 ball pool. Legal action needs to be taken against this company for stealing from their customers. If they refuse to address this problem which they have... See more


Company details

  1. Gaming service Provider
  2. Betting Agency
  3. Game Store
  4. Video Game Store

Information provided by various external sources

Play Free Online Games, sports games, massive multiplayer games, action games, puzzle games, flash games and more


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(1,278)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away! Miniclip is a complete disaster for paying customers

I’ve spent over €1000 on my Miniclip account – on games, in-app content, and progress. And what do I get in return? The account was suddenly disabled without warning, without explanation, and with no option to recover anything. The “forgot password” function just throws errors, and their support is completely unresponsive.

This isn’t just bad customer service – it borders on fraud. They take your money, then lock you out and pretend you never existed. There’s no accountability, no transparency, and no respect for the people who actually fund their business.

Stay far away from Miniclip. This company is irresponsible, dishonest, and utterly unprofessional. Save your money and avoid the nightmare.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

I was permanently muted in Pure Sniper…

I was permanently muted in Pure Sniper after sending just one message asking if someone was interested in buying my account.

I now fully understand that it was a mistake and against the rules, and I apologized officially through the support form (Player ID: UNLH6LDPX62UE – Name: هل من حل للحظر 🇩🇿🇩🇿🇩🇿).

Despite this being my first offense and despite having spent real money in the game, I received no warning, no discussion, just instant punishment.

This kind of treatment is extremely harsh and unfair. I kindly ask Miniclip to be more understanding and consider giving players a second chance instead of permanent bans.

Very disappointed.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Mini clip is a scam

Mini clip is a scam! I’ve contacted them once about a glitch taking 100,000 coins away from me, and then another time about me being charged almost $10 for something I did not want to purchase. All they will say is, “mini clip doesn’t issue virtual refunds” or “items are nonrefundable.” Why offer the contact support and issues regarding refunds if you don’t allow it?! This company is the biggest joke ever! They are the real thieves.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

This game has been destroyed by cheats…

This game has been destroyed by cheats glitches and hacking the game, any lobby above paris you cant win a game in, your lucky to win 1 in 5 to 8 in the lower lobby's. I won't spend a penny on this game ever again, I played today, didnt get a brake in 15 games, lost 14, never got to hit a ball. So many people using bots to play for them, then theres miniclips bots. Shame its been ruined and miniclip couldn't care less.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Being playing 8 ball pool for years now every other game is lost because of cheat players who have got a cheap facility that pots every ball from any angle or from any cushion soo frustrating. DON’T WASTE YOUR MONEY.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

There is nothing anyone can say or do…

There is nothing anyone can say or do that would change what these guys do at miniclip, if you complain it makes no difference, it just gets worse, i can't play a free game knowing there is a 3rd person playing, they change the speed of tour shots, when you about to pot yoir last ball its goes to connecting at tje same time they change your cue to beginners level or force you to charge your cue,they have bots playing aswell, it will never be fair ever as long as they continue to cheat players daily,when you play 9 ball and choose to.play 50k it says you chose 1 or 2k to irritate you,i have been playing for over 20 years amd its gone from bad to worse,
In my personal opinion i think they are are bunch of idiots running the show n have fun at other people's expense to motivate their evil ways, everything is based on witchcraft on demononic adverts.
I wish the gaming board does something about 8 ball miniclip pool and if all the players thatbare cheated need to complain daily to make sure it is abolished eventually so the idiots will come their common senses.

June 22, 2025
Unprompted review
Rated 1 out of 5 stars

Notice how they say when you leave a…

Notice how they say when you leave a review. What went wrong this time? Because they're so used to what they do to people. It's ridiculous. I play for 5 million dollars a game. And it's always against Indonesian players or people that have 80000 games. Nothing is Fair in this game. At all, you'll become a great player. But every time you play for a lot of money, that stacks or ships are stacked against you. You cannot win in the game unless you are very, very, very good. That means you can not make any mistakes. But then again, you're up against how they manipulate the cube ball against you. The time against you, you know you can have the best q. Ueue in the world with all the time on it. But that doesn't matter, man. You can see the time runs out on you faster than it should all kinds of things they do against you and it's all because I want you to buy more coins. Don't be an idiot like I have been and bought coins because you'll end up losing your money. Eventually believe that these people are crooked.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Being honest..hahaha,like someone will…

Being honest..hahaha,like someone will listen.
I have been playing miniclip pool for over 20 years, I deleted maybe 20 profiles because this is a cheat company, when I play on higher tiers I don't get to break about 6 times in a row,there are bots that play as well,miniclip should be abolished from operating,they even change the speed and control your moves as well.
I hope there can be another company that can launch a pool game like this that can be fair to everyone.
My pool registered names are ( 8bpbfairnsee,always robbed)
This is a shit company you guys are so stupid.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Miniclip Pool Trickshot not supported

Unfortunately, Miniclip has apparently stopped managing Pool Trickshots as well. I purchased a package recently that was suppose to stop all ads. The ads never stopped and they refused to give me any kind of compensation. I sent them all the info they requested, informational screen shots, and even Apple Pay’s screen shot of their refund refusal, which they said was “not eligible”. I corresponded with Miniclip’s customer service for almost a month. They assured me the problem was on their end and would be fixed. Today, 6/4/25, I was told the problem was fixed, but I still get all the ads. They told me I might have to delete/reactivate my account. I told them I never had the option to link my account to Apple, Facebook, Google, etc. and sent them the “Settings” screen shot which only showed “Delete Account”. I knew that would wipe out my accumulated progress, so that was not an option. So, I am out the package cost and still get all the ads. A waste of time and money. I just won’t purchase from the app again, as I enjoy playing the game. In the meantime, I’m notifying others to play at their own risk.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, horrible , company !! How miniclip is even allowed to operate is beyond me !! Regularly making people lose money, coins, games etc nothing but conmen and thief's!! Absolutely disgusting company , a company that needs to be shut down , pronto !!!

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Does mini Clio care about it's customers....NO

Been playing perfect swing cricket game.
Lost all progress for no reason.
Sent them an email asking for an explanation and a refund on the money I had spent playing the game.
That was months ago still no acknowledgement or reply.
Also recently asked how to save progress as I don't have a Facebook account.
And yet again no reply

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Miniclip took 500K coins from me in 8…

Miniclip took 500K coins from me in 8 Ball Pool due to a system bug, and support keeps sending automated or dismissive replies. I didn’t disconnect, cancel, or lose. I opened a Dubai table, got a tournament refund pop-up, and the game froze. I never played the match. This isn’t user error—it’s YOUR issue.
I’ve spent money and time on 8 Ball Pool, and when a system error caused me to lose 500,000 coins — without even playing a match — Miniclip refused to refund or even properly investigate it.
Their support agent kept sending lazy, automated responses, completely ignoring what I actually reported. I asked for escalation, but it kept going back to the same agent. I clearly stated it was a bug where the game froze after refunding a tournament entry, but I was charged anyway for another table I never played.
This is terrible customer support. I’m a paying customer being ignored and dismissed. Be careful spending money with this company — they don’t stand by their users when things go wrong.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

10 million coins stolen.

I was playing a 100,000 game last night (50,000) stake and lost. That wasn’t a problem until I noticed that my balance hadn’t dropped by 50,000 but had dropped by 10,000,000. There’s obviously no point contacting the scum bags who manage the site. What an absolute bunch of cheating sh*ts.

April 24, 2025
Unprompted review

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