Minko's Macs Reviews 

329
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the staff's helpfulness and friendly demeanor in resolving issues quickly. Many people are very happy with the quality of repairs and products, noting that their devices were fixed promptly and effectively. The customer service is frequently described as excellent, with consumers appreciating clear communication and support. Regarding pricing, many reviewers found the costs to be fair and competitive for the services and products received.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the helpfulness, efficiency, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and extensive... See more

Product

Clients share positive opinions on product quality, consistently finding it outstanding and exceeding... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent, speedy, and... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding prices to be competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Mac Mini repair at Minko’s Camden was smooth in that the staff member did exactly what he said he’d do, at the time he said he’d do it. He was friendly and professional. Mac repairs are, sadly, exp... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I took my iMac to Minko’s Macs in Lewisham for a hard drive replacement and a full clean-up service. They were very reliable, professional, and extremely helpful throughout the whole proce... See more

Rated 5 out of 5 stars

I love this company - they're on a mission to keep old macs out of the landfill. Worked for me. I took my old 2012 Macbook Pro as an urgent repair - knocked a full glass of non-alcoholic beer over t... See more

Rated 5 out of 5 stars

Quick and easy coms, I actually met with Minko himself and he gave me a diagnostic on my MacBook Pro . It was sorted the next day pretty much and they recommended some extra upgrades for prevention an... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer Repair Service

Written by the company

Minko’s Macs is an independent Apple Mac specialist with London branches in Camden, Lewisham, Shoreditch and Wimbledon. We buy, sell, repair, exchange and maintain pre-owned Apple Mac computers, including MacBook, MacBook Pro, MacBook Air, iMac, Mac mini and other Apple devices. With over 10 years’ experience, we provide competitive prices, quality refurbished Apple Macs and professional support for personal, creative and business customers. Our technicians offer Apple Mac repairs, diagnostics, upgrades, macOS updates and restores, data transfer, remote support, business consultancy, Apple accessories, Mac rentals and device buy-back services. We pride ourselves on quality, customer care, innovation, respect and efficiency. Customers can visit our stores, collect in person or use our UK delivery service. Opening hours: Monday to Saturday, 10am–7pm. Camden: 5 Ferdinand Street, London, NW1 8ES – 0208 127 3730 Lewisham: 9 Manor Park Parade, Lee High Road, London, SE13 5PB – 0208 852 1961 Shoreditch: 16 Spelman Street, London, E1 5LQ – 0208 808 8333 [Appointment Only] Wimbledon: 104 Kingston Road, London, SW19 1LX – 0208 542 8635 [Appointment Only] For sales, repairs, buy-backs, trade-ins or general enquiries, contact [info@minkosmacs.com](mailto:info@minkosmacs.com).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(329)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding on every level & in every way

Outstanding Service – Highly Recommend Minko’s Macs!

I brought my MacBook Pro into Minko’s Macs on a last minute appointment after another shop told me it would take days just to diagnose the issue. I was blown away by how quickly they were able to fit me in — they understood I was on a tight deadline and worked efficiently to help.

The team provided an incredibly detailed description of the problem and explained the diagnosis process clearly in plain language. I really appreciated the level of expertise and honesty. No jargon, no upsell — just straightforward advice.

From diagnosis to repair, the speed and turnaround time was fantastic — everything completed far quicker than I expected, without any compromise on quality.

Not only that, the prices were the best I’ve found in London — extremely fair and fully transparent. I felt very confident throughout that my MacBook Pro was in the right hands.

If you want efficient, reliable, expert Apple repairs at excellent prices — and a team that genuinely cares about their customers — I cannot recommend Minko’s Macs enough!

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service all around

Responsive both on the phone and by messages. Clear on costs and what could be achieved within what time frame. Service was friendly (from both members of the team I spoke to at different times) and they were reassuring about each step. I felt they were genuinely keen to help find a solution quickly and get our MacBook Air fixed in a way and time which would be convenient to me. Overall and excellent service and experience and I would definitely use them again.

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve paid for a product I do not have…

I’ve paid for a product I do not have and they’re refusing to refund

May 5, 2025
Unprompted review
Minko's Macs logo

Reply from Minko's Macs

We take false and misleading reviews very seriously. The individual who wrote this review is not a customer of Minko’s Macs. In fact, they are a failed supplier who did not deliver the goods we paid for and is now attempting to discredit our business with dishonest reviews. They are based in France and have never purchased anything from us. We are reporting this review to Trustpilot for removal.

To be clear: this person is not a customer—they are the one who ripped us off.

Minko’s Macs has been a reputable and trusted business for over 10 years. We complete 95% of all orders and repairs within 48 hours. Every customer gets exactly what they pay for, and our service has earned us the Prestige Award two years in a row, along with a consistent five-star rating.

We also want to warn others in the industry: if you come across a company called Avenue Mac online or on eBay, stay away from them. Based on our own experience, you are more than likely not going to receive your item—just as we didn’t.

We stand by our excellent service, our loyal customers, and our hard-earned reputation.

Rated 5 out of 5 stars

Unbelievable !!! AMAZING Customer Service.....

Unbelievable !!!! I phoned to let Minko's Macs know that I had spilt red wine on my computer...one company had already said it couldnt be fixed...Minkos told me to send it to them straight away...this was at 6.15pm on a Friday night....I ubere'd the computer over to them so it probably took 20/25 minutes for them to fix it and they gave me a new screen....they had it fixed by 7.10pm that night. Also at a very reasonable price. I cannot thank them enough, of course I was in the middle of something very important and I have had this computer for 10 years....I have my little baby back which is my lively-hood as I am housebound......Thank you Minko's You are total STARS !!!!! XXXXXX

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Unsafe battery

I took my MacBook Air which had an unsafe battery. Max, removed it straight away and give me good advice. Thank you.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Minko’s Macs were Amazing!

Minko’s Macs were amazing! They helped me find the right power cable and sorted out my storage on my MacBook. I fully recommend this shop for Mac users. Very friendly and knowledge. Thank you! 👍

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue starting up my laptop

I had an issue starting up my laptop. They promptly assessed it, replaced the battery, and serviced it, all within a short time.

When I picked it up, I asked if they could also install Unreal Engine, which I'd been struggling with. They kindly did so at no extra charge. Very efficient and reliable service. Highly recommended.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, Efficient and Friendly Service

Fantastic service from Minkos. My ASOS laptop had failed. Minkos diagnosed a failed SSD and replaced it and serviced the computer all in a few hours the same afternoon. The guys in the shop were helpful, knowledgeable and friendly. Thank you.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Staff were very helpful with finding the right model for my needs and even offered discounts and extra gadgets, very satisfied with the services provided !

March 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look