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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often highlighting their ability to provide quick and efficient service. Many people appreciate the clear communication regarding costs and repair processes, finding the prices to be fair and competitive. The company is frequently recommended for its reliable and speedy repairs, with many consumers noting that their devices were fixed quickly, even in urgent situations. However, some customers also noted issues with service, mentioning instances where repairs were not fully completed or where they felt their concerns were not adequately addressed. A few people reported being dissatisfied with the outcome of their service, particularly when expecting a complete resolution to their problem.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Price

Users describe positive interactions with price, consistently finding it reasonable and competitive. Many... See more

Technology

Reviewers highlight positive aspects of technology, consistently praising the quick and reliable repair... See more

Based on these reviews

Rated 5 out of 5 stars

Minkos Mac’s is by far the BEST one stop shop for everything Mac and apple related - super friendly team led by the wonderful Minko - highly recommend for repairs, knowledge, friendliness and of cours... See more

Rated 5 out of 5 stars

My Mac Mini repair at Minko’s Camden was smooth in that the staff member did exactly what he said he’d do, at the time he said he’d do it. He was friendly and professional. Mac repairs are, sadly, exp... See more

Rated 5 out of 5 stars

Quick and easy coms, I actually met with Minko himself and he gave me a diagnostic on my MacBook Pro . It was sorted the next day pretty much and they recommended some extra upgrades for prevention an... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I took my iMac to Minko’s Macs in Lewisham for a hard drive replacement and a full clean-up service. They were very reliable, professional, and extremely helpful throughout the whole proce... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer Repair Service

Written by the company

Minko’s Macs specialises in sales, repairs, and maintenance of pre-owned Apple Mac computers across London. With four convenient locations, our knowledgeable technicians provide personalised assistance for all Apple Mac needs. Our customer service is paramount, reflecting our core values: expertise, reliability, and dedication to customer satisfaction.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

314 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

When my computer died after 12 years of…

When my computer died after 12 years of dutiful service I didn't know where to put myself, especially when I discovered that Apple don't make 27" iMacs any longer. I had used it every day for making my art work and so this was a total disaster with a capital D! I spent more than two weeks scouring every computer shop between London and Croydon without any joy. And then I discovered Minko's Macs on Lee High Road in Lewisham - my saviours!!! For a reasonable price they supplied me with a refurbished 27" iMac including all the apps I had come to rely on. One month on and my 'new' computer has been working without any problems or glitches. So thank you Minko's. So, if you have a Mac which is having problems, then I warmly suggest that you go to Minko's who will provide you with a service way over and above the call of duty.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! The charging port in my MacBook was burnt out and Ari’s had it replace and ready for collection within the hour.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Ineffective yet oddly pleased with themselves.

I asked for help converting DVDs and CDs to digital files. They sold me an external drive but ultimately their solution was not compatible with my MacBook Air.

I paid for an hour of telephone advice to discover this the final 5 minutes of which was with a person who spent a fair bit of time telling me how lucky I was to be speaking to him, given his 20 years experience and that he was ‘expensive.’

I can forgive the guys who tried to help me but who got it wrong, it’s harder to be sympathetic to someone that pleased with themself.

So, upon receiving a ‘how was it for you, was I good enough?’ requests that companies so desperately send out, I thought I’d respond…

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

best service around with a large stock of computers!

Been coming to Minko’s for around 10 years now, bought a MacBook from there which I still use to this day. I’ve also sent a few family members there to purchase there Mac’s also! Always a great service, they let you know whether something can be done or not and there’s never any hassle! Great company, highly recommended!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Minko’s Macs pleasing computer repair experience

I had a problem with my computer. A friend suggested I used Minko’s Macs as he had used them to repair his computer. Well, they took my computer in straight away diagnosed in two days, phoned to let me know that a part needed exchanging and they could have it ready for the next day if I was ready to proceed with the repair.
I was. The service was excellent, the staff were helpful and courteous. Overall a totally pleasing experience.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy coms, I actually met with Minko himself and he gave me a diagnostic on my MacBook Pro . It was sorted the next day pretty much and they recommended some extra upgrades for prevention and improvement and I opted for them to be done and that was done pretty much another day on. Perfect for me as I needed my Mac sorted asap ! 5 stars !

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Minko's Macs Lewisham did it again

Minko's Macs Lewisham did it again. I needed a new battery for my Macbook Air to a tight deadline, as I was flying out shortly afterwards. They pulled out all the stops and got it done in time, while being polite and friendly throughout. That's the second time I've had super-impressive service here.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, query resolved quickly and competently, friendly and helpful staff, would definitely recommend

March 3, 2026
Unprompted review

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