Daniel from Wakefield came to repair our Mira electric shower, and we were extremely pleased with his service. He completed the repair very quickly and was incredibly kind, polite and friendly thr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From first phome call till engineer came they explained the process and Sebastian the engineer has just fixed the shower and could not have been more courteous or efficient in the way he dealt with t... See more
Company replied
Contacted Mira on the phone. Call centre were fabulous and organised an engineer for the following week. ( they had earlier appointments but they didn’t fit around our shift patterns) An email confirm... See more
Company replied
Mira have been execllent, I was worried what to do when I had issues with my shower which is 4 years old, thought I thought I'd better call them. Adam Cross answered quickly and was a great help, he's... See more
Company replied
Company details
Written by the company
- Why don't the people who make the showers, fit the showers? Now we do.
- Our experts understand the best way to replace and repair your Mira shower. And as with our showers, you can expect an outstanding, hassle-free service – for the perfect shower experience all round. Simple, reliable shower services by Mira experts.
- Shower Replacement
- Need to replace an existing shower? With our installation service you will receive a brand-new shower, installed by our team of expert installers - all for one fixed price.
- Shower Repair
- Whatever the issue with your Mira shower, we’re here to help. Simply book a repair online – our experts will visit to get your shower working like new.
Mira Showers
About Us:
At Mira Showers, we have been innovating for 100 years. From designing the world’s first thermostatic valve to developing the digital showering technology of tomorrow. But why don't the people who make the showers, fit the showers? Now we do.
Contact info
United Kingdom
- 0800 001 4040
- askus@mirashowers.com
- www.mirashowers.co.uk
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Any problems - call Courtney from Mira
We had a great experience with Mira! We asked for someone to come out to have a look at our shower as it stopped working. Courtney - let us know a day before what time he was arriving, so it allowed me to organise my day. He called half an hour before and arrived on time. He was very organised and prompt. Such a polite guy. He located what the problem was and fixed it. He even kindly gave me a new shower wire/head as ours had broken. He advised me on what I should do if the problem ever arises again. Everything was left clean and tidy. Great guy and great service. Thanks Courtney and the staff at Mira
August 12, 2026
Unprompted review
Reply from Mira Showers
Hello Mrs K, we are so pleased to hear about your excellent experience with our service. It's wonderful to know that our engineer kept you informed, arrived promptly, and was so polite and organised. We're delighted he was able to quickly diagnose and fix the issue, and even provided a new shower head. We appreciate you highlighting his helpful advice and the tidy work. We will share your kind words with Courtney.
Best shower I have ever had
August 17, 2026
Reply from Mira Showers
Hello Carol Beckett, thank you for your excellent review. It is great to hear that you are pleased with your Mira shower.
Did what it said on the tin.
August 17, 2026
Reply from Mira Showers
Hello Mark Shelford. We're glad to hear our product met your expectations. We appreciate you taking the time to share your feedback with us.
Courtney was amazing
Courtney was amazing, explained fully what the process was going to be to fit my shower. He was very polite and well informed.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Ms L. Thank you for taking the time to leave us this fabulous review. We are so glad to hear that you had such a positive experience with the service provided by Courtney. We appreciate your kind words.
Excellent customer service
Excellent customer service, fixed my shower when it had a small fault after 4 years with no hesitation.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Jo Reed. Thank you for your amazing review! We are so pleased to hear that our team was able to resolve the issue with your shower promptly and efficiently.
Kevin the plumber
Kevin was brilliant arrived early, went straight to work. He kept me updated on what he was doing. Even gave welcomed advice/solution on my water/heating system. Would recommend him. Great service. Also left the area clean
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Angela Hay. We're so pleased to hear about your positive experience. It's wonderful to know that Kevin arrived early, kept you updated, and provided helpful advice. We're delighted everything was left clean and tidy.
Broken mira shower
From first phome call till engineer came they explained the process and Sebastian the engineer has just fixed the shower and could not have been more courteous or efficient in the way he dealt with the leak. Added bonus was tge 5 year guarantee that meant there was no cost to us. Would highly recommend them.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Rosemary. Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience, from your initial call to the visit by Sebastian. It's fantastic to know that your shower was fixed efficiently and courteously, and that the guarantee provided peace of mind.
Reply from Mira Showers
Hello Helen. Thank you for taking the time to leave this wonderful review. We are delighted to hear that Steve was on time, polite, friendly, and did the job well.
Michael did a fantastic job replacing…
Michael did a fantastic job replacing my Mira sport shower. Michael was very conscientious and left everything neat and tidy.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Terry Coleman. Thank you for taking the time to share your positive experience. We are delighted to hear that you are happy with the service provided by Michael and the care taken.
Very happy with the engineer James…
Very happy with the engineer James Young from Bristol who was polite, informative & thoroughly checked the shower before & after replacing the part.
James rang me to tell me when he expected to arrive & he was on time.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello paul thomas. We're so pleased to hear about your positive experience. It's wonderful to know that our team member, James Young, was polite, informative, and thorough, and that they kept you informed about their arrival time.
Adrian from Mira did an amazing…
Adrian from Mira did an amazing service, and he was polite and quick.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello jinto koshy. Thank you for taking the time to leave this wonderful review. We are so pleased to hear you had a great experience and found our service technician, Adrian, polite and quick.
Customer service was great
Customer service was great. Calls answered by a person, promptly.
Issue with spare parts was dealt with more reasonably than I could have hoped for.
This was the polar opposite of another bathroom company we dealt with before.
Products were expensive, but the quality and style made them worth the money.
October 16, 2025
Unprompted review
Reply from Mira Showers
Hello Gary Bruce, thank you for your wonderful feedback. We're delighted to hear that our Customer Service Team was able to resolve your spare parts issue promptly and fairly. It's especially pleasing to know that you found our service a positive experience and that the quality and style of our products met your expectations. Thank you for choosing Mira.
Great service from Mira
Great service from Mira. Courtney our engineer arrived on time, explained clearly what he was going to do. He was very polite, quick & efficient, took away the rubbish and left shower area clean and tidy. Also should mention Adam from customer service who was very helpful. He arranged replacement shower and booked engineer.
August 13, 2026
Unprompted review
Reply from Mira Showers
Hello Garry Burgess, thank you for your wonderful feedback. We're delighted to hear that Courtney provided a professional, efficient service and left everything clean and tidy. We'll also be sure to pass on your kind comments to Adam for his helpful support in arranging the replacement shower and engineer visit.
I spoke to your customer service…
I spoke to your customer service advisor Alex Birt, who helped me choose and order a new mixer shower. Alex was extremely professional, polite and helpful. He is a credit to your company.
Jim B
August 12, 2026
Unprompted review
Reply from Mira Showers
Hello Jim Brama, thank you for your kind feedback. We're delighted to hear that Alex Birt provided such professional, polite, and helpful service while helping you choose and order your new mixer shower.
We'll be sure to pass your comments on to Alex. Thank you for taking the time to share your experience.
Excellent service
We ordered the wrong part when we phoned to get help with ordering the right part the lovely young gentleman Conor who was dealing with me couldn’t have been nicer he sorted the order out plus return and refund exceptional customer service
August 14, 2026
Unprompted review
Reply from Mira Showers
Hello Colin Robinson, thank you for your feedback. We're delighted to hear that Conor was able to help you get the correct part ordered and arrange the return and refund. We'll be sure to pass on your kind words.
Courtney arrived on time and very…
Courtney arrived on time and very polite and helpful. Shower now looks brand new.
August 14, 2026
Unprompted review
Reply from Mira Showers
Hello Tracey Wilson, thank you for sharing your positive experience. We will pass your comment to Courtney.
Called mira for an engineer for our…
Called mira for an engineer for our faulty shower who very quickly arranged an appointment. The engineer Tom Ward came out and was incredibly helpful and friendly, he quickly replaced the faulty unit and even gave good advice. Totally recommended.
August 14, 2026
Unprompted review
Reply from Mira Showers
Hello Emma Harford, thank you for your feedback. We're pleased to hear that your appointment was arranged quickly and that Tom provided such helpful and friendly service. It's great to know he was able to replace the faulty unit efficiently and offer useful advice. We'll be sure to pass your kind comments on to Tom. Thank you for recommending us.
Danny from Wakefield provided a good…
Danny from Wakefield provided a good service. Very proficient and explained everything clearly
August 14, 2026
Unprompted review
Reply from Mira Showers
Hello Howard Crossley, we are delighted to hear you are happy with the service provided. It's wonderful that everything was explained clearly and proficiently.
Exemplary service throughout
From the customer service operator - Olivia - to engineer Paul J attending 48 hours later. This has been exemplary service - both staff very courteous, polite and helpful. Thank you very much
August 14, 2026
Unprompted review
Reply from Mira Showers
Hello Andrew Baxter, thank you for your kind words. We're delighted to hear that both Olivia and Paul J provided such courteous, polite, and helpful service. Delivering a great experience from first contact through to resolution is what we strive for, so it's wonderful to receive your feedback.
Sam ( from the South west ) did an…
Sam ( from the South west ) did an excellent job of replacing our shower in spite of receiving the incorrect replacement shower. He immediately checked and was able to come up with a solution and got the job completed. He went over and above and explained clearly the working of the new shower and patiently clarified all our doubts.
August 14, 2026
Unprompted review
Reply from Mira Showers
Hello Vasumathi Prasad, thank you for your lovely feedback. We're delighted to hear that Sam was able to find a solution despite receiving the incorrect replacement shower and that he went above and beyond to get everything completed for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.