Daniel from Wakefield came to repair our Mira electric shower, and we were extremely pleased with his service. He completed the repair very quickly and was incredibly kind, polite and friendly thr... See more
Company replied
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Reviews shaping this summary
From first phome call till engineer came they explained the process and Sebastian the engineer has just fixed the shower and could not have been more courteous or efficient in the way he dealt with t... See more
Company replied
Contacted Mira on the phone. Call centre were fabulous and organised an engineer for the following week. ( they had earlier appointments but they didn’t fit around our shift patterns) An email confirm... See more
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Mira have been execllent, I was worried what to do when I had issues with my shower which is 4 years old, thought I thought I'd better call them. Adam Cross answered quickly and was a great help, he's... See more
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Company details
Written by the company
- Why don't the people who make the showers, fit the showers? Now we do.
- Our experts understand the best way to replace and repair your Mira shower. And as with our showers, you can expect an outstanding, hassle-free service – for the perfect shower experience all round. Simple, reliable shower services by Mira experts.
- Shower Replacement
- Need to replace an existing shower? With our installation service you will receive a brand-new shower, installed by our team of expert installers - all for one fixed price.
- Shower Repair
- Whatever the issue with your Mira shower, we’re here to help. Simply book a repair online – our experts will visit to get your shower working like new.
Mira Showers
About Us:
At Mira Showers, we have been innovating for 100 years. From designing the world’s first thermostatic valve to developing the digital showering technology of tomorrow. But why don't the people who make the showers, fit the showers? Now we do.
Contact info
United Kingdom
- 0800 001 4040
- askus@mirashowers.com
- www.mirashowers.co.uk
4.7
Excellent
15K reviews
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Very quick service engineer come out…
Very quick service engineer come out very quickly his name was brian got everything sorted with my shower
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Tammy McKinlay. Thank you for taking the time to leave us this wonderful review. We are so pleased to hear that our service engineer was able to quickly resolve the issue with your shower.
I explained to Courtney what has been…
I explained to Courtney what has been happening with the shower and listening to me, he explained what the cause could be.
He then carried out a thorough examination of the shower, did tests and said he is going to change the vaulve, which he did. He carried out tests again and he also changed the hose and shower head.
I am pleased with the work done and the information he gave me.
Thank you Courtney for your patience, when the bathroom needed to be used by my elderly mother, my mother thanks you also.
August 14, 2026
Unprompted review
Reply from Mira Showers
Hello Sonia Airende. Hello. We are so pleased to hear that our engineer provided such thorough service, explaining the issue and resolving it effectively. It's wonderful to know you are happy with the work and the information provided, and we appreciate your kind words regarding his patience.
He is absolutely amazing Steve R…
He is absolutely amazing Steve R Wonderful engineer with amazing knowledge and mended it so quickly. So polite and professional
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello William Parkinson. Thank you for your fantastic review. We are delighted to hear that our engineer provided such a positive experience. It's great to know that he was polite, professional, and able to resolve the problem quickly and efficiently.
Very helpfull and friendly respectful…
Very helpfull and friendly respectful to our our property would recommend to any other customers
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Shirley Barnett. We are so pleased to hear about your positive experience with our service. Thank you for sharing your feedback and for your kind words!
Fast resolution & great customer service
Danny from Wakefield was lovely and fixed the problem with our shower very quickly. He took plenty of time to explain what the problem was and highlighted other issues relating the placement of valves close to our shower. He was extremely patient with my 3 year old little boy who was asking him lots of questions about what he way doing and why. Overall a very quick resolution and fantastic customer service.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Miss Kathryn Brian. Thank you for your wonderful review. We are so pleased to hear about your positive experience and that the issue with the shower was resolved quickly. It's great to know our engineer was patient and explained everything clearly.
Great customer service and easy fix
Our Mira shower stopped working and was within its warranty. But we couldn't find the receipt.
Luckily, we have them all of the shower details and they were able to track it down with no receipt.
They sent an engineer out to look at it and he fixed it straight away.
Only took about 40 mins and was completely hassle free. Big thanks to Steve R.
Great customer service.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Lizz, thank you for sharing your positive experience. We're so pleased we could locate your shower details and resolve the issue quickly. It's wonderful to hear that the repair was hassle-free and that Steve R provided great service.
MIRA ARE DREADFUL, DO NOT TOUCH!
So, I am in a position where I have paid Mira for a shower to be supplied and fitted (replacement - a direct swap). I have the replacement shower sent to me and the engineer turns up to do the replacement a few days later. He states he cannot do the replacement as I do not have isolation valves fitted to the hot and cold water feeds to the shower (he is not allowed to drain the tanks). He states I need to get the isolation valves fitted by a local plumber (which is not that easy!) and I might as well get the plumber to replace the shower at the same time ... as it is a one for one swap. Good advice I thought, until I got the Mira bill!?!?! They are still charging for their fitting ... over £100, even though they haven't fitted anything! NOW THIS IS THE CRAZY PART .... Mira stated they needed me to return the shower I have to get a refund for the Supply and Fix, THEN I could buy the exact same shower as a supply only purchase and have it delivered!?!??! It is insane ... RETURN A PRODUCT TO HAVE IT REDELIVERED BECAUSE YOU CAN'T TAKE OFF THE FITTING ELEMENT OF MY INVOICE!?!?!?!? Add to this the fact that the current shower is just about to die, according to their engineer .... and I would be messing around for the next 2 weeks waiting for deliveries AND having to rebook the plumber!?!? TOTAL BONKER .... this company has lost the plot.
***In response to your reply, I agree with the long response about not being able to fit the shower .... the main issue is the having to return a product to have it sent back because you can't change an invoice! I wrote to your support team several hours ago and am waiting the obligatory 3 days for a response!?!?
** UPDATE - I've had isolation valves fitted by a local plumber, called Mira this morning to inform them they can now fit the shower (a 10 minute swap) but was told I now need to wait another week! BEWARE they are prepared to die in a ditch over their Ts&Cs and stated they will be charging me the full invoice amount if I get a local plumber to fit it .... unless I return the unit to them and then have it sent out to me again! What a waste of time, money and resources. This is so strange they cannot amend or cancel an invoice and just charge me for the unit!?!?!
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Peter Deeney, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating this situation must have been, particularly given the condition of your existing shower.
To clarify, before a replacement shower can be installed, our engineers require suitable isolation valves to be fitted on the hot and cold water supplies. These valves allow the water supply to the shower to be safely isolated while work is carried out. As our engineers are not permitted to drain water tanks or make modifications to the existing plumbing system, they are unable to proceed with a replacement where isolation valves are not present. In your case, although the replacement shower was a direct like-for-like swap, the absence of isolation valves meant the installation could not be completed safely and in accordance with our installation requirements. The engineer therefore advised that a qualified local plumber would need to fit the valves before any replacement work could be undertaken. Please reach out to our Team at askus@mirashowers.com along with a copy of your review so we can investigate the alleged charges for fitting.
Replacement shower
Paul J arrived when expected, explained my options clearly and then carried out the replacement of my shower very efficiently. Excellent service from Paul and Mira. Thank you.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Sally, thank you for your fantastic review. We are delighted to hear that the service provided was excellent and efficient, and that your options were clearly explained. We will share your comments with Paul J.
James young was extremely polite
James young was extremely polite, informative and helpful. He telephoned me upon arrival and turned up on time. Overall very pleased
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Robert Nowell, we are delighted to hear about your positive experience. It's wonderful to know that James Young was polite, informative, and helpful, and that they arrived on time. We appreciate you sharing your feedback.
Michael from Bristol was incredible
Michael from Bristol was incredible! Full of knowledge and was able to solve the problem promptly as well as having a smile on his face. Fantastic service all round from him and Mira.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Anthony, thank you for your excellent review. We're delighted to hear such positive feedback about the service received. It's wonderful to know that Michael from Bristol was knowledgeable, prompt, and provided fantastic service with a smile.
Courtney
Courtney the engineer gave us one of the most professional services we’ve ever had. Fixed my issue and was courteous and fully supportive throughout. Highly recommended: thank you 🙏🏼
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Olympia Markou, we are delighted to hear about your positive experience and that Courtney provided a professional service. It's wonderful to know that your issue was fixed and that you found the support courteous and fully supportive. Thank you for your kind recommendation.
Excellent service from James Young
Excellent service from James Young. He was very friendly, professional and knowledgeable, and did a fantastic job fixing our Mira Minimal shower. He quickly identified the problem, explained everything clearly and got the shower working perfectly again.
We are really grateful for his help and would happily recommend James to anyone. A genuinely great experience from start to finish. Thank you very much, James!
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Sergey Belebeyev, thank you for your wonderful feedback. We are delighted to hear about the excellent service received from James Young and that your shower is working perfectly again. We appreciate you recommending our service.
Reply from Mira Showers
Hello Andrew Fraser, we're delighted to hear we could resolve your problem quickly and efficiently. We appreciate your positive feedback.
Excellent service from Peter
Peter arrived on time, quickly identified and clearly explained the issue, and then efficiently sorted it out. All excellent: this was a very positive experience with Mira.
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Andrew, thank you for taking the time to share your experience. We're delighted to hear that Peter arrived on time, quickly identified the issue, and clearly explained the solution before resolving it efficiently. We will share your comments with Peter.
Danny from Wakefield ⭐️⭐️⭐️⭐️⭐️
Danny from Wakefield visited and was really helpful, talked me through the issue and repaired quickly
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello Jess, we are so pleased to hear that our team member was really helpful and explained the issue clearly. It's wonderful that the repair was completed quickly. We will share your comments with Danny from Wakefield.
Thank you Courtney thank you so much
Thank you Courtney thank you so much
August 18, 2026
Unprompted review
Reply from Mira Showers
Hello AZIZ RAHMAN, thank you for taking the time to send this great review. It is always much appreciated. We will share your comments with Courtney.
Polite and efficient
Very friendly, quick and efficient visit from Mira engineer James Young when my shower was dripping. Many thanks for sorting it so effectively (and rehanging the plastic baskets for shampoos etc!) Can’t fault this service.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello Bekah M, we are so pleased to hear about your positive experience and that you are very satisfied with the work. It's wonderful to know that our engineer was friendly, quick, and efficient in resolving the dripping shower. We appreciate you taking the time to share your feedback.
Exceptional customer service from Connor and the fantastic Engineer - Ben.
Exceptional customer service from Connor and Ben is also a fantastic Engineer. I would not use any other Company other than Mir Showers.
August 17, 2026
Unprompted review
Reply from Mira Showers
Hello David Gagg, thank you for your excellent review. We are so glad to hear about your excellent experience with our team members. We share your kind comments.
Shower is good
Shower is good, but I tried twice to register it for warranty and nobody responded
August 17, 2026
Reply from Mira Showers
Hello Derek Guthrie, thank you for your feedback. We're pleased to hear that you're happy with the shower itself, but we're very sorry to learn about your experience when trying to register your warranty. This is certainly not the level of service we aim to provide, and we apologise for the lack of response to your registration attempts. We would like the opportunity to resolve this for you as quickly as possible. Please contact our customer service team directly on 0800 001 4040 option 1 or askus@mirashowers.com with your details, and we'll ensure your warranty registration is checked and processed without further delay.
It was fitted by my plumber who did an…
It was fitted by my plumber who did an excellent job and the shower works beautifully.
August 17, 2026
Reply from Mira Showers
Hello KEITH SAUNDERS, thank you for your excellent review. It is always good to hear that your shower is performing as it should and providing a great showering experience. if you ever do need any further assistance though, please feel free to contact our Customer Services Team on 0800 001 4040 option 1 or askus@mirashowers.com
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