Misakiみさき미사키美莎 Contact Lens Reviews 

I ordered toric contact lenses on the 23 Sep 24 Todate I have not received them. I paid for package protection and they will not give me a refund. So why pay for package protection. They say once they hand over the parcel for delivery it’s no longer their liability The company is just a SCAM!

They REFUSE to give their customers a refund when they do not manage their inventory and will do everything in their power to hold on to every penny. Will never buy from this company again!!!

I actually have gotten lenses from them before but that took +2 months. This is my second time ordering and it's following what everyone else is saying. I don't know what happened but it's definitely giving more scam vibes now as they're not telling me when to expect my order, it keeps being delayed "due to unforeseen events" and just apologizing with no actions or follow through. I ordered in October.

I ordered lenses from Misaki on September 1st and started a subscription. More than 3 months have passed at this point, and I still haven't received anything from them. They promise the order to be delivered within 28 to 35 business days, but that deadline passed on October 18th. They told me that they finally shipped my order on November 19th (one month after I should have received it!). It's December 4th today (the 69th business day since the first order), but the tracking page still says "Shipment Information Received" (meaning the actual package wasn't even picked up from Misaki), the tracking number is not real (17track can't find it) and Misaki website says "We couldn't find your order". The support can't explain anything, so I'm pretty sure now that I've been scammed.

They place you on a subscription charge you and don’t send out orders. They have horrible customer service . Do not buy and do not subscribe.

This is a scam

I have an email thread going back for three months. They kept replying with emails that were vague and not specific on the date I am expected. Then I caught them out when they replied with an exact word for word copy of an email they wrote me four cycles back… it reads:
—-

We sincerely apologize for the inconvenience this delay may have caused. Rest assured, we’ve already reached out to our manufacturing team to expedite the process for you.

Unfortunately, due to the upcoming holidays, we've experienced an increase in orders, which has impacted our usual production times. However, we're doing everything we can to ensure your order is prioritized and processed as quickly as possible.

Thank you so much for your understanding and patience during this time.
—-

I have since raised a dispute with my bank on the transaction and I hope to get my money bank. This is so bad that they are preying on individuals that need their contacts in a timely manner. I hope the authorities will do something about this site.

I honestly should've went on here before I ordered through them.

They are extremely inhuman and have zero empathy.

Ordered colored toric lenses in SEPTEMBER 2022 and still haven't received them. I had to reach out to them in October to find out what's going on only to be met with extreme rudeness. After a long email chain of back and forth with them convincing me to compensate me with another color for free(big mistake should've just let them pay me back) I got mail that I was gonna receive the packages with original AND compensation lenses in the beginning of February IF I PAID COSTUMER DECLARATION FIRST. So I did.

No surprise that the package didn't contain my original order but only the compensated lenses that I'm pretty sure are just regular colored lenses without any adjustment cause I can't see sh** in them.

I ask them where my original lenses are and wo and behold they fkn lost them and are now refusing to pay me back and just want to send another pair and let me pay another costumer declaration.

Don't use this sh** ass company, just spend your money on something useful in a real store.

Would give zero stars if possible.

Please do NOT WASTE your money on these guys. This is clearly some sort of con!! They advertise 28 days or less to ship your contact lenses and what follows is a back and forth of emails. I paid for premium delivery, which should be 28 days or less..its been more than two months!! I cancelled my order and demanded a refund and they refused to give me my refund stating that the lenses are already enroute to their facility (which doesn't exist!!)

Bought some coloured toric lenses with a prescription from my optometrist. Received them 3-4 months later.
The lenses were incorrectly made despite the correct prescription being provided. They sat comfortably on the eye but were weighted/shaped in such a way that they would rotate out of focus after a few blinks.
They remade them for me - only for them to be both painful and rotating incorrectly once again.
They offered a discount on future lenses which is kind but doesn't help directly. It was just a shame since their "100% satisfaction guarantee" is not really a guarantee.
Each time I had an issue I had to re-explain the issues from scratch, the troubleshooting was difficult.
If you have a spare $100, sure give the coloured toric lenses ago. But go in with the expectation you might lose your money. Toric lenses are highly specialized so I wouldn't be surprised if most online coloured toric lenses have this issue.