Misfits Market Reviews 

1,527
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the products, appreciating the wide selection of organic and unique items available. Many highlight the convenience of having groceries delivered directly to their door, noting the reliability and timeliness of the delivery service. Reviewers also frequently commend the excellent customer service, describing it as responsive, helpful, and quick to resolve any issues. However, some customers also noted issues with late deliveries, products arriving damaged, melted, or not fresh, and items being incorrectly packed. A few other people also felt that orders were placed accidentally or contained unwanted items due to confusion with the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good variety, quality, and selection of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the freshness and overall... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the reliability, accuracy, and... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction with the ease... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied

Rated 5 out of 5 stars

The service is exceptional! The choices are great and the food arrives on time and I get what I order. There are always deals and I appreciate the business model. I would recommend Misfits especially... See more

Company replied

Rated 5 out of 5 stars

Really respect the mission of Misfit Market. I really value that I can get food delivered and help cut down on food waste. My experience has been overwhelmingly positive, with food always arriving fre... See more

Company replied

Rated 5 out of 5 stars

I have trusted Misfits Market to deliver quality groceries to my door for several years now. They always maintain contact with the client. They update me on delivery time, total order cost and even fo... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,527)

597 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at an affordable price

I've been using misfits market now for a couple of months and I'm very pleased. I like the selection because there's all types of items that I've never purchased before at the grocery store and they've all been great. One small problem I had they immediately fixed. They have my trust. If you like organic food, this is a great place to sign up for and there's no pressure to buy anything that you don't want

May 27, 2026
Unprompted review
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Reply from Misfits Market

Hi! New discoveries, great quality, and a problem fixed immediately — that's everything we aim for. Thank you so much for the trust and the kind words. We're so glad you're enjoying the journey!

Rated 4 out of 5 stars

The service was ok

The service was ok. The price was ok but not for me. I’m on a fixed income.

April 1, 2026
Unprompted review
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Reply from Misfits Market

Hi Irma! Thank you for giving us a fair shot! We understand fixed income budgets require every dollar to count. We do run weekly deals and our Flex Plan lets you order only when it makes sense financially. We hope we can be a fit for you someday! 💛

Rated 5 out of 5 stars

GREAT

GREAT, CAME ON TIME

May 26, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Galina!

Rated 1 out of 5 stars

I didn’t get to talk to anybody nothing…

Unsubscribe I didn’t get to talk to anybody nothing accomplished. I’d like to Subscription

May 25, 2026
Unprompted review
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Reply from Misfits Market

Hi Yvette! We're sorry you weren't able to get the help you needed. Please reach out to our customer care team directly and we'll make sure your subscription is taken care of right away. You can send us a note here : misfitsmarket.com/contact-us . Thanks!

Rated 1 out of 5 stars

Never received my order after getting…

Never received my order after getting text that it had been delivered went to front porch nothing contacted Misfts immediately about 1am my next door neighbor rings my bell i answer he said mis delivered to his building boxes open all meat missing steak chicken ground beef so a 300 dollar ordered reduced to 80 dollar order thanks for the veggies 😑 I forgot so 5day wait for refund or starve the rest of the month for next order date to get groceries??

May 25, 2026
Unprompted review
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Reply from Misfits Market

Hi Andrea! We're truly sorry to hear this happened. Please contact our customer care team directly so that we can look into your account and get this issue resolved asap : misfitsmarket.com/contact-us . Thanks so much.

Rated 5 out of 5 stars

Misfit Marketplace

The experience was great for the adventurous foodie. Prices are similar to neighborhood market. Plus, if you need to cancel (or temporarily suspend) your membership for whatever reason you can do that quite easily, no muss, no fuss.

May 5, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear you've been enjoying the selection and the flexibility, Nancy! Thanks for the kind review.

Rated 5 out of 5 stars

Misfits Market, Organic Foods for the Rest of Us

Misfits Market makes organic foods available for the budget conscious and for concerns about food quality. They have provided excellent service and delivery without error and the one time I felt my broccoli was missing, Misfits Market refunded it immediately. The reason to bring this up is not the refund in itself, but that they have a feedback mechanism in their system to report problems. There is a button on each receipt to report problems. Also, they send an email to check and make sure that they are on top of this. Happy customers come back.

May 12, 2026
Unprompted review
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Reply from Misfits Market

Hi! Thank you for such a thoughtful review and for pointing out the feedback mechanism! You're absolutely right that it's only useful if customers actually use it, and we're so glad it worked the way it should when your broccoli went missing. Happy customers coming back is what we love to hear. Thank you!

Rated 2 out of 5 stars

I keep trying - I want it to be great

I’ve tried this place four different times now, really hoping the quality would improve, but the produce still isn’t fresh. The peaches, apricots, and other items go bad before they even have a chance to ripen. Fresh organic produce should last for weeks — when it goes bad in just a few days, that usually means it wasn’t fresh to begin with.

To be fair, there are good things. The staff is always very nice, everything is packed well, and they do reimburse you when the food is bad. I appreciate that part. But considering the prices, I expect better quality from the start. I don’t think my expectations are too high — I just want produce that’s actually fresh and worth what I’m paying.

At this point, the value just isn’t matching the cost, and the consistency hasn’t improved even after multiple tries.

May 25, 2026
Unprompted review
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Reply from Misfits Market

Hi Vikki! We're so sorry to hear this happened. We're glad our team has been kind and quick to reimburse, but we know that doesn't fix the underlying quality issue. Please reach out to our Customer Care team directly so we can dig into what's happening with your specific deliveries: misfitsmarket.com/contact-us You deserve better and we want to make it right.

Rated 5 out of 5 stars

I wish I had know about this organic…

I wish I had know about this organic fruit and vegetable service YEARS ago. I live in a rural area and we have no organic food nearby. This is a life saver and the food does NOT look like a misfit!! It’s beautiful! So happy!

May 21, 2026
Unprompted review
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Reply from Misfits Market

Hi Lindsay! So glad we could bring organic produce to your rural area and that everything has been arriving beautifully. That's exactly what we're here for. Thank you so much!

Rated 5 out of 5 stars

Great service for singles!

I am loving this service! I especially appreciate the sizes/amounts as I’m a single woman and it’s getting harder to shop in the stores. I love the variety of items and the freshness, too!!

May 20, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear this, Rachael! Thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

My order from Misfits Market arrived in…perfect order

My order from Misfits Market arrived in a nicely sealed box, all of my food was at the correct temperature and packed so carefully .
Thank you!

am legally blind and have really had a hard time getting quality food from delivery services , but Misfits Markets food has been quality, fresh, cold/correct temperature .

Great service

May 22, 2026
Unprompted review
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Reply from Misfits Market

Hi Lori! Thanks so much for sharing this thoughtful feedback. We're glad to know we can get fresh groceries delivered right to your door. If you need anything at all, please don't hesitate to let us know. We're always happy to help!

Rated 5 out of 5 stars

Long-time Customer Highly Recommends Misfits Market!

I've been a satisfied Misfits Market customer for several years. Nice selection of items (I especially love the fresh produce options), reasonable pricing (especially for organics), easy ordering, very reasonable minimum order amount, careful protective packaging, lots of shopping perks, good and frequent sales, and great customer service. Highly recommended!

May 22, 2026
Unprompted review
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Reply from Misfits Market

Hi Lori! Thank you so much for the detailed and generous review and for the recommendation. We really appreciate your loyalty!

Rated 5 out of 5 stars

1st Experience

Got my 1st order on Friday and the entire experience was awesome. Most specifically, the groceries were all top notch, which frankly was a surprise. The process of ordering was easy and the reminders were very appreciated. Looking forward to more....

May 22, 2026
Unprompted review
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Reply from Misfits Market

Hi Pat! A surprise in the best possible way. So glad the first order hit the mark on all fronts. We can't wait for many more. Thank you!

Rated 5 out of 5 stars

Misfits has been a staple in my food…

Misfits has been a staple in my food world and their corn is AMAZING along with all their organic items.

May 20, 2026
Unprompted review
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Reply from Misfits Market

Yay! This is so great to hear. Thanks for letting us be a part of your grocery routine, Angie!

Rated 5 out of 5 stars

Quick & efficient customer care team…

Somehow my misfits ordered became derailed somewhere along the line. The customer service team assessed the situation and gave me a partial refund for the items that didn’t make the elongated travel. Quick and efficient !

May 20, 2026
Unprompted review
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Reply from Misfits Market

Hi Robin! We're glad the team was quick to assess and make it right. Thank you for the patience and the kind words!

Rated 5 out of 5 stars

Quick customer service

Quick customer service
When the box was delivered to the wrong address, rendering some of the food inedible, I sent a message online. Two days later, the credit showed up in my bank account.
Also, they carry some healthy foods that are not available in Toledo stores.

May 18, 2026
Unprompted review
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Reply from Misfits Market

Hi Royanne! So sorry about the order but we're glad the team was able to make it right quickly. And bringing healthy options to Toledo that you can't find locally — that's exactly what we're here for. Thank you!

Rated 5 out of 5 stars

Love Misfits

Love Misfits, great customer service, the app is easy to use also.

May 21, 2026
Unprompted review
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Reply from Misfits Market

Yay! So glad to hear that, Lin. Thanks for taking the time to share your review.

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