Misfits Market Reviews 

1,529
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the products, appreciating the wide selection of organic and unique items available. Many highlight the convenience of having groceries delivered directly to their door, noting the reliability and timeliness of the delivery service. Reviewers also frequently commend the excellent customer service, describing it as responsive, helpful, and quick to resolve any issues. However, some customers also noted issues with late deliveries, products arriving damaged, melted, or not fresh, and items being incorrectly packed. A few other people also felt that orders were placed accidentally or contained unwanted items due to confusion with the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good variety, quality, and selection of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the freshness and overall... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the reliability, accuracy, and... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction with the ease... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied

Rated 5 out of 5 stars

The service is exceptional! The choices are great and the food arrives on time and I get what I order. There are always deals and I appreciate the business model. I would recommend Misfits especially... See more

Company replied

Rated 5 out of 5 stars

Really respect the mission of Misfit Market. I really value that I can get food delivered and help cut down on food waste. My experience has been overwhelmingly positive, with food always arriving fre... See more

Company replied

Rated 5 out of 5 stars

I have trusted Misfits Market to deliver quality groceries to my door for several years now. They always maintain contact with the client. They update me on delivery time, total order cost and even fo... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,529)

597 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I enjoy the selections offered…

I enjoy the selections offered especially the fresh fruits and vegetables. The quality of the products is very good and I find the same brands as at Whole Foods. I love that they donate a percentage of the profits to Feeding America.

June 2, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Lana! So glad the quality and selection have been hitting the mark and yes, fighting hunger and food insecurity is a big part of our mission! We're proud to partner with Feeding America and 60+ other organizations across the country. Thank you so much for being part of it!

Rated 5 out of 5 stars

Great quality products at competitive prices

Great quality products at competitive prices. Packing is always carefully done and never had any issues with the shipments. I definitely recommend it.

June 2, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

This is great to hear, Jose. Thanks for letting us be a part of your grocery routine!

Rated 5 out of 5 stars

Great customer care

A representative got back to me within 24 hours.

May 31, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Glad to hear that! Thanks for the review.

Rated 5 out of 5 stars

"Maybe Ai Is A Good Thing"

I made an honest mistake while on the Site. For me, I was making a "Wish List" not knowing I was actually placing my Order. I didn't know how Misfits'🫜 Order Page worked and I put in all my information and was looking for that "Process My Order" button🤔 Two days later I received an Email informing me that my Order was about to be processed, I immediately went online to contact the company ASAP to cancel, but ended up on a "Chat" page.
I'm not a Fan of those "Chat" conversations, but this one was different. It truly felt like I was chatting with a LIVE agent. All my concerns were promptly 'answered', assistance with cancelling My Order and even changing my Ordering Method was done through the system on my behalf. I even received a confirmation Email of what was all done.
I realize Ai technology is rapidly improving. Perhaps in some instances it could be a good thing.

June 2, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Wilma! We're so glad the chat experience came through when you needed it most — and that everything got sorted quickly! The ordering process can feel a little different from traditional shopping at first, so we appreciate your patience in figuring it out. So glad you're sticking with us!

Rated 5 out of 5 stars

There was an issue with my box

There was an issue with my box, some items not in the cooler pack, but it was resolved immeditely and with ease.

May 30, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad our team was able to help with this, Georgina! We'll share the feedback with our Packing Team.

Rated 5 out of 5 stars

Misfitsmarket not only has some of the…

Misfitsmarket not only has some of the best discounted food from top brands, they really listen to their customers needs. I have to say they have the best customer service as well. I highly recommend them to anyone looking for an easy and hassle free online shopping experience.

May 27, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi! Thank you so much for the kind words and the recommendation. We really appreciate it!

Rated 5 out of 5 stars

Question about order handled quickly!

The inquiry I had about my order was handled quickly and efficiently… I was pleased with the interaction, generally and had no idea they would contact me on a weekend!

May 29, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that our team was there for you, Kathi!

Rated 5 out of 5 stars

A wonderful grocery experience with Misfits.

Misfits market is very helpful to anyone who works, enjoys cooking, loves convenience, and believes we all work together to help prevent pollution and waste. They make it so easy to shop for groceries that are organic and foods that would normally be wasted just because they don’t fit a supermarkets idea of a perfect. The company is so innovative and very involved with a community by helping to feed the homeless and indigent. I highly recommend this market. They even deliver to your door for free every Tuesday. I love their products and customer service. Try it. You won’t regret it.

May 26, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Marilyn! We're so glad the convenience, quality, and mission have all been resonating. We really appreciate the recommendation and we'll keep working to deserve it

Rated 5 out of 5 stars

As a retired senior with health issues

As a retired senior with health issues, but still active in volunteering and community events, I don't have the energy to shop. I rarely drive myself as I no longer feel comfortable doing so. I am on a fixed budget and have tried several delivery service options. I chose Misfits Market as my #1 food delivery service and became a member several months ago with a very reasonable yearly fee. Membership is the most affordable plan for delivery. The App makes shopping easy. Deliveries are weekly on a set day. Carts are preloaded with items of interest,but I adjust my cart items weekly and typically skip 2 weeks out of the month. Misfits own brand and selections allow affordability that work. Definitely NOT boring! The delivery is professionally managed and App trackable. Customer service is streamlined and thorough. Misfits donates meals to the community efforts based on its sales. Misfits delivers quality enjoyable products. Five star win-win.

May 26, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi M! Thank you so much! We're so glad Misfits has been able to show up for you in a way that fits your budget, your health, and your lifestyle. Comments like this genuinely mean everything to us. Thank you for being part of the community!

Rated 5 out of 5 stars

Different shopping experience

As a disabled person, I really appreciate the ability to browse products one at a time, to see what is in them, and have them delivered right to my door. It is great to see all the ingredients so I can make sure it is what I want, and getting organics is the only way for me. The service is great too. I have been a happy customer for about two years.

May 21, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi! Two years as a happy customer and we're so glad we've been able to make grocery shopping more accessible for you. Full ingredient transparency and delivery right to your door is something we take seriously — thank you so much for sharing this. It really means a lot

Rated 5 out of 5 stars

Very positive experience

This company is very helpful and reliable. They have delivered to me twice and its been perfect. They have a very good selection of foods.

May 29, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's what we love to hear, Mary! Thanks so much for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Is it legit?

You never know whether to trust these up and coming brands you see on social media. I was skeptical, but tried one delivery.
I’ve been hooked ever since- Misfits isn’t always cheaper than grocery stores but I feel good about the quality of food I feed my family from it. Reducing waste and processed food matters to us, and it’s been a blessing for us to have these deliveries of Whole Foods each week.

May 30, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Jacob! Thank you so much for giving us a shot and for sticking around. Feeding your family quality food while reducing waste is exactly what we're here for. We really appreciate your trust!

Rated 4 out of 5 stars

Customer service was spot on very…

Customer service was spot on very curtious and prompt. I wasn't able to solve turning off getting an ice pack for non perishable items box of food. They were very prompt to help out with my subscription issue and gave me a refund. Also offered to replace the food that arrived in soggy boxes. I think the issue lies in the packaging not the food. Their customer service is A+, the foods are sometimes ones I wouldn't have tried on my own which gives more variety.

May 30, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Kaycee! Thank you for the honest and detailed review. We hear you on the packaging and that's something we're always working to improve. We really appreciate your patience and kind words!

Rated 5 out of 5 stars

Intact eggs!

I ordered EGGS. in a box packed with other refrigerated items. Not one single egg was broken, not even the slightest crack! The packaging was phenomenal and careful. I appreciate how Misfits cares about the quality of their food and it shows! Thank you, Misfit Market!

May 29, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's what we like to hear, Amy! Thanks for sharing your review with us.

Rated 4 out of 5 stars

Customer Service

The customer service department at misfits is fast to respond and helpful. I was Satisfied with the outcome.

May 20, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that, Cindy! thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Better quality offerings than the grocery stores

I've been using Misfits Market for more than a year now. Love their selection and I feel like it's better than the grocery store for fresh fruit and vegetables. I also appreciate the cleaner, organic meat and canned goods. I can't buy many of these items at Kroger or Harris Teeter!

May 30, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Lynn! Thank you so much for over a year of trust. We really appreciate it!

Rated 5 out of 5 stars

Misfit market always replies quickly to…

Misfit market always replies quickly to any concerns, which has not happened often in the 6 years I've been ordering. And they make it right whether its refunds or credit to my next order.

We have been able to access whole foods and special dietary need foods in a rural community and that is worth every penny .

May 29, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Six years and still going strong — thank you Tricia! Access to whole foods and special dietary options in a rural community is exactly why we exist. We're so glad we've been able to show up for you consistently and make things right on the rare occasion something goes wrong. We appreciate you.

Rated 5 out of 5 stars

Great fresh food and quality

Great fresh food and quality. Customer service is quick and friendly.

May 26, 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So happy to hear that, Susan! Thanks for the review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look