Mister-Auto.ie Reviews 

Wrong size ball joints for my ford focus, I didn't realize till I attended to hub only to turn out the tapered pin is too small and can't tighten. I've used mister auto for years with good results despite slow delivery. I've used email and there app to communicate in the past, but I'm unable to find any sorse of communication online bar telephone line which is now closed.

Order No:
Item I received did not fit my car. Returned the item and Mister Auto confirmed they received it. They then advised they issued a reimbursement which I did not recieve. They ask for a bank statement to confirm that no reimbursement was recieved, which i provided them with. They then requested a stamped and signed letter from my bank to confirm no refund recieved even though my statement clearly shows that there was no refund. Reading the other reviews here, nobody else seemed to be asked for statements or bank letters. It seems to me that this company is avoiding issuing refunds or making it hard for the customer in the hopes that they will just leave it be. Next step is contacting my solicitor regarding this issue. Appaulling service. AVOID AVOID AVOID

Somehow ended up back ordering again take my advice don’t be fooled by there prices or False promises of refund if not delivered on time money back guarantee my butt… They are lying to me the past few days saying it will be here and still not here it was supposed to be delivered Friday still no order it hasn’t even reached DPD sorting office… Avoid Avoid Avoid The app is getting deleted as soon as I get my money back they are terrible to deal with not an honest bone in there body

Avoid !!!!!!! This company have no responsibility for selling werry bad quality parts ,wich cost big damage to my engine.And refuse !!!!!! to pay cost my engine repair, my costs was 2900 euro .Mister Auto Refuse !!!!!!! investigate my car damage parts and reason ,never send any independent enginieer to investigate and deal in situacion, my car was in garage waiting for 3 weeks unsolved.Mister Auto commucacion department was unprofessional dealing with me ,emails take sometimes 2 or 3 times beg to get answer ,week or two to have answer from them.I didint get any money for the bad quality part i orderd from them mister auto........
In my case i ordered 104866 FEBI BILSTEIN - Water Pump + Timing Belt Kit .Was fitted to my car, 3 weeks driving my engine was damage because ,Tensioner Pulley, timing belt failture.
I want to share my story to say AVOID !!!!! this unprofessional ,have no responsibility company without any respect to the costumer.

Thanks

Very poor quality parts and that's not all... Sending wrong parts and then "all on you". To get a refund the "customer" has to bring the parcel back to the courier's office to be posted back. I paid for the item and the delivery!!! Why should I get your bad work sorted??? Just not right!

Had ordered for delivery around 5th January. Was delighted to get message that goods would be delivered on 4th January. Problems began from here. Today is the 8th January and delivery has not been updated since 2nd and is still in depot in France. Had contacted mister auto customer service on 4th to tell them the order appeared to be still in depot in France. They said not to worry they eould follow up and contact me on the app with an update. Nothing in the app and cannot get through to customer support since the 4th. Are they still in business?

Dangerous part warning , they use cheap and dangerous parts and they are still for sale on their site. I bought a fuel filter and over a month later the seal had been eaten away, the seal itself was made from some cheaper material than rubber and completely failed and broke apart when it was taken out. it leaked fuel all over the engine bay of my vehicle and all they could say was a petty 10 euro voucher and a refund, there is probably that spilled in fuel alone and an engine bay soaked in diesel that floods the car with the smell of diesel every time I turn a fan on. As far I'm concerned and probably the rest of the worlds population ,leaking fuel is pretty up there with parts to stop selling but apparently they don't care as it's still up there !! . Buy from them only if you have a death wish!!

Ordered a few times with this company, have been very happy with the value for money.
Order far in advance of needing parts, if you want items quickly probably better to go elsewhere, after all parts are coming from france.
There own brand bolk parts seem great.
Thank you

Absolutely appalled with the service they provide , sent over a part which I specified was RHD and spoke to customer service and they assured me thats what I was recieving. To find out when i brought it to the garage it was indeed LHD and give you very basic instuctions on how to return it if you're even lucky enough to get through to one of their staff which is an achievement in itself , avoid avoid avoid. The part in question was a wiper motor

Please Stay away from this company!!
I made a order worth a large sum of money, this order consisted of 4 parts I only received one!!!
I thought that my experience with Mister Auto couldn't get any worse, when I contacted them to complain about missing parts of my order it got so much worse only to be completely frustrated further by their foreign customer adviser 'Vladimir' who kept repeating that my order had been delivered he couldn't grasp that only 1 part of my order had been delivered and that the other 3 parts were still Missing!!!
He clearly didn't have a understanding of the order and what the parts consisted of, so he then asked to put me hold so he could apparently go to check something and surprisingly he didn't come back!
I called Mister Auto straight back and a foreign man answers again to which sounded like the previous adviser Vladimir so I said is this Vladimir he responded to me "Vladimir Putin" I couldn't believe he had responded to me with this unprofessional, unacceptable remark, to which I then asked did he think that was funny, what a shocking and unprofessional thing to say, as I now become even more worried who is this scam company that I am dealing with, I insisted that he tell me his name before I proceeded further as he clearly wasn't the previous adviser who I had complained to about my missing order, this next adviser was a whole other level of unhelpful he had a frightfully rude manner and refused to give me his name when I asked him to provide me with it after his (Putin remark) as I was now completely disgusted and demanded that I speak to his Manager, to which he refused me by saying 'No' and told me that he was in charge (as if) !!
I then asked him yet again for his name for my records and he rudely and outright refused again and then hung up my call, I am in utter disbelief and disgust of this whole encounter with Mister Auto, I called back again only praying that it would be another adviser as Mister Auto so proudly state on their website that they have "150 experts on hand to help us" (what a false and untrue statement that is!!) 150?? IF that figure was even half believable then how was my next call and the next 15 after that all answered by the same rude individual that had previously hung up on me, each time that I attempted to call back I had to painfully go through all of the automated options all over again and then when I would finally get through it would every time be the same unpleasant adviser answering and each time that I spoke and he heard it was me he just continued to hang up the line on me every single time, I am now so distraught by this, what a exhausting nightmare experience!!!
Where is my order???
Where is your customer service???
Where is the Manager???
I am in absolute disgust and disbelief of this awful experience, I will be taking further legal action against them.

My response to Mister Autos reply here ""ABSOLUTELY NO I HAVEN'T RECEIVED MY COMPLETE ORDER AND WHAT COMPENSATION HAVE I RECEIVED???
PLEASE PLEASE DO ENLIGHTEN ME TO WHAT THIS COMPENSATION WAS AS I'D LOVE TO KNOW???
LIES LIES LIES!!
AS I CLEARLY STATED IN MY REVIEW YOUR ADVISER HUNG UP THE LINE ON ME EACH TIME THAT I TRIED TO FIND OUT WHERE MY MISSING ORDERS WERE!!
I FIND IT EVEN MORE UNPROFESSIONAL THAT YOU DIDN'T CHOOSE TO ACKNOWLEDGE YOUR AWFUL ADVISER IN YOUR RESPONSE TO MY REVIEW THAT WENT INTO CLEAR DETAILS OF THE AWFUL WAY IN WHICH HE TREATED ME AND CONSIDERING YOUR CALLS ARE ALL RECORDED AS YOU STATE ON YOUR AUTOMATED ANSWERING MACHINE, THEN YOU WILL CERTAINLY BE ABLE TO CHECK THE CALL RECORDS OF THAT DISGUSTING BEHAVIOR FROM YOUR STAFF MEMBER BUT INSTEAD YOU CHOOSE TO COMPLETELY OVERLOOK THIS AND INSTEAD FALSELY STATE THAT I HAVE RECEIVED A COMPLETE ORDER IN WHICH I HAVEN'T!!!
I FIND IT EVEN MORE UNACCEPTABLE TO HOW YOU ARE ABLE TO RESPOND SO QUICKLY TO REVIEWS ON TRUST PILOT BUT YET YOU HAVEN'T ONCE REPLIED TO THE NUMEROUS EMAILS THAT I'VE SENT YOU??
SURELY THAT WOULD BE MORE PROFESSIONAL AND HELPFUL TOWARDS YOUR CUSTOMERS RATHER THAN WRITING A RESPONSE TO REVIEWS ONLY BUT WHAT'S WORSE IS THAT YOUR RESPONSE WAS ALL UNTRUE AND FALSE, I HAVEN'T RECEIVED A COMPLETE ORDER AND I HAVEN'T RECEIVED ANY COMPENSATION HOW ALL COMPLETELY UNTRUE.
LEGAL ACTION IS BEING TAKEN, I WON'T REST UNTIL I GET REFUNDED.

Just went to change blower motor that took four days longer than expected to be delivered after paying extra for priority shipping, I've now discovered its the wrong part straight away I can see its got the wrong electrical connection. No way to contact them from Ireland? Ridiculous

Mr Auto "ie" is not in Ireland you'd exect from an .ie website, Not only was it dispatched from Germany. Nobody seemed to have the common sence to question why would an irish customer on an irish site be happy with LHD headlights. Considering cars in Ireland are RHD and ordered from an "ie" website surely the expectaion would be RHD headlights. In fairness the returns was simple and easy, (the only thing to seemingly straightfoward) thats where the positives end, i returned package next day after delivery (tracked) arrived back at Mr Auto Germany several days later, some 2 weeks after delivery received, a phone call and message, being told not received yet, 17 days later i get refund. Overal an excruciatingly slow returns and refund for items that someone should have noticed to be glaringly obvious.
Doubtful i would purchase from Mr Auto "ie" again.

The saga goes on!!! now the 'customer response' team reply I don't have an account yet I'm sat looking at my account with a voucher code I can't use ....absolute JOKE. Phone the customer line and its in Italian.....hmmmm my Italian is rubbish

Ordered ball joints from Mister Auto. Should be shipped Lemforder ones but received TRW without accessories in boxes stating that got the ones ordered.
Don't think will use them again.

This is the second time in a row where I have had problems with misterauto. I ordered discs and pads for my Passat and someone obviously sent back their old discs and resealed the box and received a refund and misterauto did not check the box when they came back

I am totaly dissapointed by them. At the begining parts used to be right and fit for the car that you request it, but now every time they come WRONG size and don't fit to the car.
Only a waste of time and money. It happend to me several times.
Last time i ordered Brembo Discs for my car and they came up wrong size. I DON'T RECOMAND THEM

Exactly one year ago I bought from Mister Auto a catalyc converter Faurecia brand, with which the 3 welding connection points came a part, went to a mechanic and he welded back €, after a little while due to the friction the tread from top of catalyc converter is completely gone, went to mechanic again and more € to weld the sendo to catalyc as there wasn't another way. Contacted mister auto and Faurecia to get a replacement, and for my surprise they want leave me without a car for more than 15 days, as they want me to return the part to them in the original box ( one year after) for them to make a decision about my replacement or refund. Ps: I told them that I have only one car and kids school is two km away, anyway they do not care. Be careful which brand and where do you buy your parts as these 2 are just rip off.

ordered the caliper and read reviews. Got worried that I would be waiting a long time. Surprisingly ordered arrived within 4 days. ordered on 27th Aug and arrived on 31st Aug. I would advise others to keep following shipment from start. Make sure you order right part and check with the team.
-Great response same day by the order team.
-Delivery on time as indicated after payment - don't go by what is shown when before you order.
-It does come from France to Ireland.
-Got right caliper - fitted and driving well
-Excellent , could be sometimes bad luck with deliveries.

So returned a parcel over a week ago sent email no reply messages in the app does not work its a bit of a joke no comuacation at all with them over 100 euros spent with them and then notting from them and as for same day delivery it took them 5 days to shipment parcel out of the warehouse

First time to try mister auto, ordered the oil and filter to arrive to me in dublin, it was the best price for 5 litres of low sulphur C3 oil for my tucson diesel in dublin, europarts autoparts halfords etc were way more expensive, and that included the cost of 10euro to ship from france, got a filter as well, no problems with dpd shipping and tracking.