Mister-Auto.ie Reviews 

My second and last order with this company!!! Total waste of time !!! First order never processed this time this same only one part send other not available it’s a joke why website has availability but when you order after over weeks waiting message no stock. Not even try offer support just refund put over week of waiting time for nothing. Bad customer service no one reply to my message ect. NOT RECOMMEND AT ALL!!! Avoid this company!!!!

I have been a loyal customer and fan of Mister Auto for my car parts requirements for some years now and have generally found their prices and service to be good.
Today however I have reason to feel that they have not respected me as a customer and have acted in such a manner that unless they re-consider their position I could no longer recommend them.
Very briefly this is what happened. As promoted by Mister Auto to avail of best on-line prices and to avail of Free Shipping (over €49) I tried to place an order via the phone App as I have previously done. On this occasion however when stage 1 was complete the App would not progress when I clicked on the Order Now box but continuously directed me back to log in even though I had successfully logged in already.

After multiple attempts I called the Customer Service 07 68887259 and explained the problem to the very helpful representative. I was told that it was a technical glitch and that the tech dept would be informed and get in touch within 30-60 mins. They failed to do so. I subsequently logged in on the web site and notified the problem on their internal e-mail service. The response was that they would check my profile and that I should then re-try and if not successful I should re-install the phone App and try again. I had to do the latter but the problem remained unresolved.
The Mister Auto team then proposed I should order on their Web Site and that they would send me a personalised offer. ALL of this took time and by the time their offer arrived the prices were significantly increased and delivery delayed. By this stage I had spent many frustrating hours simply trying to place an order.
When I drew this to their attention finally they seemed to understand that they were effectively penalising me for a glitch in their App and they agreed in writing to a sum of € for the required parts which would have applied had there not been a glitch with their App. This solution which I was relatively happy with and agreed too, involved placing the order in two baskets rather than one for some administrative reasons. I confirmed the 1st basket and paid for same and received an order confirmation number, but the voucher for the 2nd basket did not correspond with what was agreed and when I requested this to be corrected I was rebuked and told they regretted my requirements were not met and that they were going to cancel the order I had placed and refund me the money.
And so after several days of incredible frustration trying to place my order it appears I am being told my custom is not valued !!
I can't find adequate words to express in my opinion and experience the INADEQUACY of their Customer Service and quite frankly I am not sure they understand the concept !! I will ask them to reflect and consider and should a solution arise I will happily post news of it on-line.

Wrong products sent. They have not replied to any emails. Avoid

Don't order parts from here. I ordered water pump ND timing belt for my car. But it arrived only timing belt. I called them and explain that my water pump missing, they asked me send an email that I ordered with water pump. But it's shows all my emails that I ordered timing belt with water pump.
They send me a wrong email address for reply them. The person in customer service doesn't even know how to sort my problem . He asked me call back later nd hanged up my call. I do online shopping all the time. I never seen that much bad service. I paid extra for fast ship but guess what I haven't get it delivered on time. I just paid extra for nothing.

Waited 2 weeks for delivery which cost 9 euros just to deliver a small parcel. When it did get here, it wasn't what was ordered. Rubbish service.

Paid over 18 euro for express delivery. Ordered 28/08/21. Now 03/09/21 and no sign of it. Can't contact them. Blooming joke if you ask me.

They are so slow.
The slowest online shop in Ireland.
It's been a week since I ordered just 10 weel nuts. And order still have not been sent.
Very bad service in my opinion.

Ordered a part and they sent me the wrong one have been trying to contact them since absolute nightmare

First time to order a part from Mister Auto, how disappointed I am supposed to be delivered on Thursday my Daughter took delivery of it on Saturday too late I'm already away for the weekend, so today I opened the parcel only to find wrong part supplied, car already stripped down since Thursday morning, what the hell, like another frustrated customer said entered reg number to make sure of getting right part and this it what we get, very poor performance on first order. Don't think I can or indeed anyone can trust this company going forward. Be Warned.
Christy.

Not an Irish company. Products are sent from Burgundy. Promises about delivery dates are just lies. No customer service or complaints procedure. Products never arrived, never mind not on time for my trip. No way of contacting them. Swindlers. Never again!

Despite putting in the car reg., the wrong part arrived. This is not an Irish company, it ships from France with returns going to Germany. All parts are for left hand drive cars. After receiving the returns it can take up to 17 days to be told if you're getting a refund, and more time to actually get it.

Never again,
asked them for help when buying the two parts...
NO answer,
obviously wrong first part ordered and dispatched without reaction.
ended up with 2 deliveries on a different days of arrival, that is some waste of energy...
NEVER again

Check your stock levels. Ordered parts marked as in stock. Took Mister Auto 6 days to discover that they no longer had stock and inform me. I'll be waiting another 5-7 days for refund process. Frustrating.

Ordered parts, basically all filters, oil, plugs and a clutch kit for a car. The box arrived busted open and the plugs missing.

The box was a feeble piece of rubbish that someone plastered a mile of cheap tape on each end and threw it in the van. The box was way bigger than the items and as some were heavy it hadn't a chance. 2 of those rubbish air pillow things were dropped in but didn't take up the gap.

So days later after reporting the parts I get an email asking me to login. FFS. Log in and its some customer service numpty wanting to know what to do, should they resend or refund. Of course resend, I didn't order the parts as decor, cheapskates don't want to pay shipping I guess. Damn right you are going to get me my plugs not impose travel time and additional costs on me to source them myself. 7 day delivery. Cowboys. But I can wait to make them sort it out.

Avoid these guys, they're not an IE based company, prob just have a phone line somewhere. My package came from the UK, which explains a lot as their standards have fallen through the floor since Brexit. Shape of things to come. Anything going to IE as far as I can see activates the chips on their shoulders.

Its worth paying extra to buy elsewhere. These guys are just playing on their keyboards making extra work for you when it eventually goes wrong. Mister Auto, get rid of some of your business grad PC Jockeys and invest in some better boxes and decent warehouse staff.

Bought four Injector Nozzle DENSO on the 14/04/2021 at a cost of over 800 Euros and had them fitted to my campervan because I was having starting problems with it.
I purchased a new erg valve and had it fitted by a mechanic, problem still not solved. a new lift pump. problem still not solved.
So we decided to have a at the injectors again
We done a leake back test on the injectors and founf it to be excessive so refitted the old injectors and found that the van was running much better.
I have being trying to contact mister auto about this for days and cant contact them.
After spending 800 Euros for new injectors that are worse than than the old ones which have done over 180000 km is down right criminal

First time I ever ordered from them ordered timing belt kit , it arrived within 3 working days no hassle can't complain about them I received what I ordered

Bought parts and just after I paid I realised they were wrong. Tried to cancel but there isn't any way of contacting them except by ringing an English phone number which nobody will answere . You have to wait for the parts to be delivered and then return them at your own expense. Never use them again. No customer service. 17th June update. Finally made contact and recieved a refund . Happy with the refund but they really need to be more contactable or people will keep posting these reviews

Bought discs and pads waiting for ages this is not an Irish company scammers will send you parts from god knows where dont even bother ordering it through them promise you delivery 2 days in app but in reality more then 3 weeks at least!!!!!! Avoid Avoid Avoid

Should have read the reviews before ordering from this company. Needed a clutch for my car - website asks to input car reg and then verify they have the correct car - all good here. Selected the clutch - good price but should have thought if its too good to be true it usually is.

Firstly - clutch was late arriving because MisterAuto but an incomplete address on the box. I had paid for priority shipping which means you should get a refund if your part doesn't arrive on time. My advice is do not waste your time. Had to ring them but most of the time you cannot get through or they disconnect your call.

Secondly - after receiving clutch brought it to the garage mechanic looked at it, fitted it and everything seemed ok until the test drive. The new clutch performed worse than the banjaxed clutch that came out of the car. Obviously either a really poor quality part or for a different car. Contacted MisterAuto - they'll take the part back as a "commercial gesture" but will not refund until the part is shipped back to them and inspected. Not holding my breath on a refund. Lesson learned for future.