Mitrefinch – an Advanced company Reviews 140

Great support offering, easy to access and quick to respond and deal with any issues we have.

New user to Flexipay had difficulty emailing payslips, my call details were recorded very quickly and I was able to see a resolution date.

Contacted the following day to chase, passed to a experienced member of support who after checking our systems was able to help and resolve our issue stayed on the line to ensure the process was working.

Overall, very impressed with the service.

Excellent Customer Service given by the Mitrefinch Support Team, whenever I have a query on the TMS. In particular I needed to know how to create a new roster similar to the one we already had and James was at the end of a phone to assist.

When calling through to support the support officer was extremely helpful and knowledge. He was able to provide me with the answers to all my questions there on the phone without any hesitation.

The support that was provided was excellent. Highly recommended product and highly recommended support alongside the product.

I contacted Mitrefinch with a query and immediately I received an email confirming receipt. Within the hour it was resolved. Very happy with the customer service I received.

Very quick response to helpline query and very efficient in sorting out any issues. Would highly recommend.

Mitrefinch have really stepped their game up recently, the support has been great with helpful timely responses to all queries I have had

TMS is great, does what we wanted and the our implementation was smooth as could be. Getting support coukdnt be easier when you need it, best way is through the website.

The support I received was concise and described exactly what I neded to do. It was delivered clearly in a friendly and welcoming manner which is so often missing when dealing with customer support desks these days.

Thanks very much and well done.

Excellent knowledge within the 'helpdesk' department. Always on hand to assist.
Special shout out to 'Libby' :-)

Very helpful call handler who quickly resolved the issue.

There has been a marked improvement in the Customer Service provided by Mitrefinch over the last couple of month. They have dealt with any queries we have had very promptly.

Quick response to an issue halting the finalisation of the payroll.

Great service from all the support team. Never have long waiting times when contacting the support team by phone. Happy and helpful staff.

User friendly software with human support

Mitrefinch Team installed complete TMS clocking system in factory. Even though there were a few small teething issues, the installation, training and support going live was great and every issue / question was always resolved in a timely manner.

Mitrefinch has been able to assist in writing and debugging a very complex work rule to allocate hours according to our pay criteria and solve all our work rule problems within the capability of the software.

Great service - fixed an issue fast and quick

Consultants and installers were all very helpful. System up and running with no massive impact to the business