Mitrefinch – an Advanced company Reviews 140

Over the course of the project with MitreFinch they have delivered a consistent and high-quality service. From the initial Sales discussions through to the physical installation and commissioning the MitreFinch team have communicated effectively and in a timely manner.
Projects such as our never go to plan and when we had to redefine the scope and technical specification the MitreFinch team stepped up and supported 100%. The consultant supporting us had a wealth of knowledge and was invaluable in giving real-world examples to help with our development process.
I would not hesitate to recommend MitreFinch.

I had a minor issue which was resolved with a simple phone conversation with the online support.
A friendly easy to use service.
Very satisfied.

Tony D

First experience of Mitrefinch was as a new employee hired in the accounts department of a creamery 11 years ago - worked on the project implementation team and used extensively for over 4 years.

So confident in the system was I, that I championed its installation at my current employment and have recently experienced another seamless installation - now looking forward to utilising the system to full effect

We have had a rocky start with Mitrefinch but have finally got a good engineer/trainer who is helping us get to grip swith the system

The specialists on the support desk at MitreFinch were able to assist with my query remotely with just a quick email response detailing the action I needed to take to resolve the problem. Very efficient and timely response.

Mitrefinch is an excellent people management system. It makes every process of managing employees fast, easy and efficient. Would highly recommend.

Top top service - had a barrier issue. Sorted quickly

Support was very helpful did a custom report for me which helped us out big time. Thank you.

We have a minor issue with 2 terminals time drifting out of sync. Reported by ticket in the morning and call later that afternoon. The operator was quick and efficient in resolving the issue.

Support team worked with me patiently to resolve my issue. Better phoning in and talking to them as wasn't getting very far with emails going back & forth.
However, lots of methods were then attempted to resolve my issue and the support person, Paul, was very patient.

We had a very quick implementation, a couple of weeks. Was impressed with the effort and results. We had a few snagging issues which were addressed quickly after go live. Very happy.

Great service from the Mitrefinch Support team. I logged a technical query with them and received a response back less than 24 hours later with the exact answer I was looking for!

The Support from Mitrefinch is great - really appreciate how fast they come back to me and always manage to find a solution to matter how tricky some of the problems are!

Excellent service - Paul was very good, the knew his stuff and solved the problem within minutes. 10/10

The staff at Mitrefinch always respond quickly and are very helpful. No question is too much trouble and they are always happy to talk you through anything step-by-step. It's reassuring to know that they are always on hand when we have an issue or I'm unsure on how to do anything.

Mitrefinch's Time Management System (TMS) or clocking-in system in oldspeak, does exactly what we need it to do and moreover comes supported by a proficient and courteous helpline (which I used today - issue instantly solved) as well as on-line help.

We chose Mitrefinch on the promise of a speedy implementation having being let down by another provider who shall not be named.

I'm happy to report that we went live on time and to budget - paying our staff accurately using the Payroll module without a hitch. Having moved into support we find the team both knowledgeable and responsive.

Highly recommended and we are pleased we made the right choice.

Whenever I have a problem using the payroll system or have a new payment to set up, the Mitrefinch support team are very efficient in sending a reply and easy to follow instructions, with screen shots, on how to do it.
The online process to create a 'ticket' for a query seems to work much better than waiting for an advisor to call you back.
Often, with payroll, a response is needed pretty urgently, especially if a payday deadline is looming. Mitrefinch seem to understand this and respond quickly.

David Hunter the support analyst was able to step me through every part of my problem and we were able to correct the issue in the configuration file. in short the technicians i found to be very helpful and knowledgeable.Thanks for a good outcome.

No stars. Disgusting company. Do not go near. Been with them for 30 years then 25 percent increase. No response to complaints after 14 days!