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Mixam Reviews 

7,316
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 833 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the stunning results and excellent finish of their printed items. The ordering process is described as simple and straightforward, with many appreciating the ease of uploading files. People also highlight the exceptional service and helpfulness of the staff, who often provide useful advice. However, some customers noted delivery issues, experiencing delays beyond estimated dates or problems with tracking. A few also reported orders arriving with quality problems like crinkled pages, blurry prints, or damaged items, sometimes requiring reprints for unsatisfactory products.

What people talk about most

Product

People report positive experiences with product, often praising the print quality, timely delivery, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent print... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast and timely... See more

Service

Customers had positive experiences with service, often highlighting its speed, professionalism, and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its simplicity from design to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online design tool works perfectly! You definitely DO NOT need a degree to figure it out. The process is simple from designing to choosing your paper options and then to clicking order. The best p... See more

Rated 5 out of 5 stars

Got a single novel print. Very smooth experience setting up the order. Great service throughout- a staff member asked clarifying questions and I was able to respond directly both on the site and by... See more

Rated 5 out of 5 stars

I was determined to use Mixam to print my yearbooks as their website was so straightforward and gave the most options on paper quality and printing styles etc. they were also very easy to liaise with... See more

Rated 5 out of 5 stars

I've used Mixam several times for printing booklets in the last 4 years and every time they have done the work quickly and delivered in good time. The quality is great and prices reasonable (it looks... See more


Company details

  1. Prints and Signs Store
  2. Business to Business Service
  3. Digital Printing Service
  4. e-Commerce Service
  5. Print Shop

Written by the company

Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.

Why Print With Mixam?

Written by the company

Mixam’s printing service makes it easy to get started with free instant quotes, downloadable templates, and design tools. With easy website navigation and file management system, uploading and tracking your orders is effortless. We also offer free automatic file checks to ensure your files are print-ready, and our free shareable virtual flipbook lets you preview your project before printing. Plus, with free downloadable proofs, you can confirm everything looks as it should. With fast shipping, your prints arrive promptly, and our secure payment process ensures peace of mind with every transaction. You can store your orders online for easy access to past projects, and our dedicated team of print experts can provide advice and support.

Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.5

All reviews

(7,316)

788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Reliable, happy to correct errors with no quarm. Exceptional quality books.. Very happy with Mixam, no need to ever look elsewehre

May 13, 2026
Rated 5 out of 5 stars

Excellent service

This is my second order with Mixam, and the A5 programme leaflets look fantastic. Swift printing, quick delivery, good value for money, and a very easy customer interface. Thank you!

May 27, 2026
Rated 3 out of 5 stars

Exceptional Quality, Communication needs improving

I recently published a book with Mixam. I was recommended to use them as their quality is good - and it is! Not a single issue in the 350 received so far. CANNOT fault them in this.
The issue I have is that their delivery times are estimates that are never really firmed up.
I paid for quicker delivery for my first item and it was delayed (no refund!), the next two arrived on time and the last was two days late. My issue isn't the delay - I can cope with that, it's the lack of communication. I had one email for the last delayed order (telling me it wouldn't be going out as planned) but no follow up. I shouldn't need to reach out to support. A simple email the night before helps me plan my day better. I'm tired of waiting in for a ghost delivery!
My book is scaling so fast and want Mixam to be the partner in this. I've spent £7k so far and likely will be spending a good £5k per month moving forwards. But I need a company with tighter communication.

And speaking of scaling. I order in batches of 100. I was surprised to find that if I tried to order in 150/200 that the price per unit increases significantly. I've never encountered prices per unit going UP as you order more. Stay the same? Fine. Cheaper (more common) - better. It's odd and customer support just told me that this isn't an error if they website is saying so... (If there's a reason at least communicate this!).

June 9, 2026
Unprompted review
Mixam logo

Reply from Mixam

Thank you for your feedback, and we're delighted to hear that you've been happy with the quality of the books you've received so far. It's fantastic to hear that all 350 copies have arrived without issue, and we truly appreciate your continued support.
We're sorry that there has been a delay to the estimated dispatch date for your current order. Our system is currently saying that the order is expected to dispatch today, 10th June. However, we're looking into why this update isn't showing more clearly for us and why a revised estimated dispatch email wasn't sent, as that is very unusual. We'll investigate this further, and if anything changes today, you should receive an email notification with an update on your order status.
Regarding the pricing when increasing quantities, we'd also like to take a closer look at that for you. In some cases, the cost can be affected by production factors, such as the number of sheets required to manufacture additional copies, but we'll double check.
Thank you as well for your honest feedback regarding communication. We understand how important it is to be kept informed, especially when you're planning around delivery dates, and we appreciate you bringing this to our attention. We value your business and look forward to supporting your continued growth.

Rated 5 out of 5 stars

I couldn't be happier with my items

I couldn't be happier with my items. Easy ish to use once you play around with it. Would definitely order again.

Delivery wasn't great, but that wasn't anything to do with Mixam, but DPD incompetence. And Mixam were super helpful.

June 1, 2026
Rated 3 out of 5 stars

Cheap print, but woeful delivery standards

The print is okay, and Mixam is probably one of the cheapest online printing companies out there. However, the delivery arrangements are ALWAYS sub-par, and inevitably leave you disappointed and disgruntled. At the time of ordering, they give you an 'estimated delivery date', but it is always wildly optimistic. I'd suggest you add on three working days to whatever they state in their estimate, and work to that timeline- then you won't be so disappointed. Your frustration will be compounded by the fact that they charge you over £8 for a next day delivery service from DPD, which is just NEVER delivered next day. For this particular order, my shipping notification came on 31st May, with an estimated delivery date of 1st June, and my order appeared on 3rd June. No explanation, no apologies - but, at least, it was only 2 days over target, so better than previous efforts at least.

May 31, 2026
Mixam logo

Reply from Mixam

Thank you for taking the time to share your feedback.

We're pleased to hear that you were happy with the print quality and found our pricing competitive. However, we're sorry to learn that you were disappointed with the delivery experience.
As our products are custom made to order, the dates displayed during checkout are estimates rather than guarantees. This allows for the possibility of additional production time if required, as well as potential courier delays that are outside of our control. We also experienced a particularly busy period at the time of your order.
We can see that we contacted you by email on 27th May to advise that the estimated dispatch date had changed to 1st June. If you did not receive this notification, it may be worth checking your spam or junk folder and adding our email address to your safe sender list for future orders.
Regarding the shipping timeline, your dispatch notification was sent after 8pm on 31st May. As this was after the courier's collection window, it is unlikely that DPD would have been able to collect the parcel that evening. The parcel was therefore collected on 2nd June and delivered on 3rd June.
While we understand this was later than originally estimated, the order arrived two working days after the initial estimated delivery date. We appreciate your suggestion that customers allow a little extra time when planning important projects, particularly as courier collections do not always take place on the same day that an order is labelled and marked as dispatched, especially later in the evening.
Thank you again for your comments and for choosing Mixam. We're glad to hear you were pleased with the finished product.

Rated 5 out of 5 stars

Really friendly staff & effective service for my novel printing

I’ve used Mixam over 5 times now for my novels, they are always on hand to help with any enquiries or fixes needed! They are very reasonably priced without having to break the bank for small orders as well, which I appreciate. The staff have been very kind too through the process. Will continue to use them for my future prints! Thank you!

May 31, 2026
Rated 5 out of 5 stars

Thank you Mixam…

Excellent service, clear communication, and a superb finished result.

I used Mixam to print a prototype for a book project, and the whole process exceeded my expectations. Their online interface for uploading and preparing the project was incredibly simple, clear, and efficient, which made what could have been a daunting process feel straightforward.

Communication throughout was very good, and the finished prototype has helped me understand the production process far more clearly. It has also given me the confidence to develop the next stage of the project properly.

For price, quality, communication, and ease of use, I would not hesitate to use Mixam again. I would especially recommend them to anyone working on book prototypes, proofs, or moving toward full production. They have made the process feel accessible, professional, and trustworthy.

May 29, 2026
Rated 5 out of 5 stars

Good product

Once I'd mastered how the website quoting system worked it went well.

Delivery wasn't the quickest but I liked the books I had printed.

May 22, 2026

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