Fast ordering , good deals and exactly what I was looking for. Website easy to navigate only down side is when you give them a number to keep you updated they dont use that one for delivery, unable t... See more
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Review summary
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Phone arrived & all well. I had to spend quite a while on phone to O2 to get number transferred - I had existing contract with them. Your order form could do with an option to cover this as I was chan... See more
Company replied
There was no communication between the seller and the customer. The order was supposed to be delivered the next day, but it didn't arrive until four days later.
Company replied
I upgraded 2 phones through Mobile phones direct as they gave better offers than going direct to O2 (£20 less a month & a shorter term contract!). The process of upgrading was simple. The security... See more
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Company details
Written by the company
We’ve been helping over 1.5 million customers get the best deal on their dream phone since 1992. As one of the leading online-only mobile phone retailers in the UK, we work with three of the largest networks to find you a great price on big names like Apple, Samsung, Huawei and Sony. Not to brag, but we’ve also won What Mobile’s “Best Online Retailer” for seven years running, and Mobile News Awards’ “Online Retailer of the Year” for six, so you know you’re in good hands. Interested? Head over to https://www.mobilephonesdirect.co.uk and see what all the fuss is about.
Mobile Phones Direct
Written by the company
Contact info
United Kingdom
- 0345 470 4000
- www.mobilephonesdirect.co.uk
4.3
Excellent
91K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy hassle free service very…
Easy hassle free service very straightforward and always best deals on newest phones. Highly recommend
July 10, 2026
Reply from Mobile Phones Direct Ltd
Good Evening, Filip,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Mobile Phones Direct, we look forward to seeing you again in the future.
Best regards,
Aby
Reply from Mobile Phones Direct Ltd
Good Afternoon, Scott,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that you were not made aware of the promotions when placing your order with our team. I have sent you an email to confirm the promotion, and look into this for you.
I hope this helps, however, if you would like to discuss any further, please feel free to give us a call on 0345 470 4000, and we will be happy to discuss over the phone!
Thanks,
Aby
They quick to respond to your question,
July 17, 2026
Reply from Mobile Phones Direct Ltd
Good Afternoon Zenaida,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Highly recommended.
Swift action for price offer,postage label,received,checked,payment confirmed. Price less than initial offer for excellent condition.Although kept in a phone case from new,there were scratches from removing from the case. Faint scratches on screen,and rust on usb socket. Not visible with the naked eye,or reading glasses,but brilliant white light at arms length (AI)
July 17, 2026
Unprompted review
Reply from Mobile Phones Direct Ltd
Good Afternoon, Martyn,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. We would love to hear more from you about what we can do better to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Aby
Reply from Mobile Phones Direct Ltd
Good Morning Jill,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
I ordered for iPhone 17 since 7th of…
I ordered for iPhone 17 since 7th of July. Till now is not yet arrived. On online order it said it will be delivered the following day,which royal mail said the phone was lost. Due to this if you can change from royal mail to another reliable and efficient service.
July 16, 2026
Reply from Mobile Phones Direct Ltd
Good Afternoon, Dauda,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that there was a delay on your order. I have looked into this and can see that there was a delay with processing the network approval. Due to this there is a possibility that the handset was no longer in stock, as placing the order does not allocate a handset.
I hope this helps, however, if you would like to discuss any further, please feel free to give us a call on 0345 470 4000, and we will be happy to discuss over the phone!
Thanks,
Aby
I have the best experience with mobile…
I have the best experience with mobile phone direct ltd. My iPhone 7pro is the best 🌟 🌟🌟💃🥰
July 9, 2026
Reply from Mobile Phones Direct Ltd
Good morning Azeezat,
What a great review. We are so happy to hear that you are pleased with your new iPhone! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Casey
Reply from Mobile Phones Direct Ltd
Good Evening, Krystal,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
Reply from Mobile Phones Direct Ltd
Good Morning,
Thank you for taking your time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
They sell US import phones
They sell US import phones, so good luck getting any replacement parts through your insurance - even cracked screens. They dont tell you about this either so unless you know to check, you wont know until you try and have it fixed and the engineer tells you! This is why you might have trouble getting consistent 5G signals or even decent wifi etc.
July 15, 2026
Unprompted review
Reply from Mobile Phones Direct Ltd
Good Afternoon,
Thank you for taking your time to leave this review!
I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you are unable to we will require you to contact us directly on 0345 470 4000 or email us through webshop@mobilephonesdirect.co.uk for further review and assistance with this matter.
I hope you have a great day!
Thanks,
Aby
Reply from Mobile Phones Direct Ltd
Good Morning,
Thank you for taking your time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Will happy sell you a phone that wont work
I purchased a reconditioned iphone for my teenager.
The phone continually drops signal and the camera does not work properly. When I had it looked at at a apple store I was advised they couldn't repair it as it is an American phone. I have looked through my contract plus my T&Cs and cannot see anywhere that it states I won't get a useable phone due to its regional settings!
In the interim, the glass back of the phone was broken, Mobile phones direct are unwilling to even look at the phone or exchange for an english one that can actually be used, as the broken glass means it is not eligible to be repaired.
If I have the phone repaired elsewhere, I have only been told that they 'should' accept it to be repaired. Though in a previous conversation I was told that this would also make the phone ineligible for repair as the warranty has been voided by a 3rd party repair.
Overall very disappointing service and I'm now stuck with a useless phone that I have to pay for for another 18m. I would not recommend this company at all.
July 15, 2026
Unprompted review
Reply from Mobile Phones Direct Ltd
Good Afternoon, Hannah,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I understand your frustration regarding the issues you experienced with the handset, including the signal and camera concerns. I appreciate that being advised by Apple that they could not support the device due to its regional specifications was disappointing.
Unfortunately, any accidental or physical damage falls outside the terms of the warranty and voids warranty coverage. As a result, we are unable to carry out warranty repairs, exchanges, or further assessment of the device while that damage is present.
I appreciate that you've received information regarding third-party repairs. To clarify, repairs carried out by an unauthorised third party can also affect warranty eligibility. While repairing the damage independently may address the physical condition of the handset, we cannot guarantee that the device will qualify for warranty support afterwards.
I hope this helps, however, if you would like to discuss any further, please feel free to give us a call on 0345 470 4000, and we will be happy to discuss over the phone!
Thanks,
Aby
I have been using Mobile Phones Direct
I have been using Mobile Phones Direct, for many years now - they are super helpful and efficient. I would recommend using them for your phone upgrades
July 7, 2026
Reply from Mobile Phones Direct Ltd
Good morning Keith,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
It’s great to hear that you feel our team provided a helpful service, as this is what we strive to provide to all of our customers. We look forward to offering more of the same great service in the future!
I hope you’re enjoying your handset. Have a great day!
Thanks,
Casey
Reply from Mobile Phones Direct Ltd
Good Evening, Christine,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Mobile Phones Direct, we look forward to seeing you again in the future.
Best regards,
Aby
You are so good despite you refused to…
You are so good despite you refused to delivering my phone where lm (at work live in)
July 13, 2026
Reply from Mobile Phones Direct Ltd
Good Morning,
Thank you for taking your time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Really easy and super fast so glad i…
Really easy and super fast so glad i used this site for a new phone
July 6, 2026
Reply from Mobile Phones Direct Ltd
Good Morning,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your new phone!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Lacy
Reply from Mobile Phones Direct Ltd
Good Morning,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. We would love to hear more from you about what we can do better in order to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Thanks,
Lacy
Order came and all fine but now coming…
Order came and all fine but now coming to try and resell phone. In amazing condition but it is deemed as faulty because the handset isn't a UK iPhone... so it's worth nothing. This wasn't disclosed when buying, and I was charged the same as if it was a UK handset.
DON'T buy from them.
And to your response - I have already contacted your customer service dept. About this issue and your offer of ‘help’ was sending me a link to an informations page. That is not help. Yes it was an old contract but I did not know the handset was non UK and that I would have an issue down the line. I also have no proof that that page would have been available at my time of purchase.
Also, you may wish that I respond and give you info but I am not ‘required’ to do anything. So you may want to adjust your tone/wording. I can leave a review that tells the truth of my experience, whether you like the outcome or not.
And I have responded yet you have suddenly gone all quiet. Umm. And my review is at risk of being removed - very impartial review process we have here. Take note buyers/reviewers.
June 26, 2026
Unprompted review
Reply from Mobile Phones Direct Ltd
Good Morning,
Thank you for taking the time to update your review.
We understand your frustration at not being able to sell your phone as easily as expected due to it being a non-UK model. We appreciate how disappointing that must be, particularly if this only became apparent when you came to resell the device.
However, we would like to clarify that we have always advertised that not all of our stock consists of UK-market devices. We aim to be transparent about this so customers can make an informed purchasing decision before placing an order.
As you have not provided any order details within your review, we are unfortunately unable to locate your purchase or discuss the specifics of your case. Without those details, we can only respond in general terms rather than address the particular circumstances surrounding your order.
We note your comments regarding your previous contact with our customer service team and are sorry that you felt the information provided did not adequately address your concerns. While we understand your view that the information page was not the solution you were looking for, it was intended to explain the differences between UK and non-UK devices and provide relevant information relating to your query.
You are, of course, entitled to share your experience and opinions, and we respect your right to do so. Equally, when responding publicly to reviews, our intention is simply to explain our position and, where possible, investigate individual cases. To do that, we require sufficient information to identify the relevant order.
If you would still like us to review your case in more detail, we would be happy to do so once we have the necessary order information available.
Kind regards,
Lacy
Fantastic Deals
Fast ordering , good deals and exactly what I was looking for. Website easy to navigate only down side is when you give them a number to keep you updated they dont use that one for delivery, unable to use original number for upgrade as phone not working so cant recieve texts or tracking sms while waiting for the new phone so I didnt get any delivery updates at all. so whats the point asking for a number thats best to contact you on .
July 12, 2026
Reply from Mobile Phones Direct Ltd
Good Morning,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. I'm sorry the alternative number was not used to communicate with you.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Thanks,
Lacy
10/10 👍
This is my 3rd phone from Mobile Phones Direct. As usual the service was wonderful. I spoke to Pearl who was incredibly helpful and knowledgeable. Less than 12 hours later my phone is on its way! Yet again 10/10 experience!
July 11, 2026
Reply from Mobile Phones Direct Ltd
Good Morning KJ,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
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