Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Site is clear. Phone was delivered next day. One issue annoyed me though. I got a phone call to ask why I had left an unfinished purchase in my basket. Felt very intrusive. If I want to buy it, I wil... See more
Company replied
I am writing this review—which falls short of five stars—because the website failed to clearly inform me during the ordering process that my new contract would begin the day *after* the order was plac... See more
Company replied
Very competitive prices and a good choice of tariffs and upfront payments to suit monthly payment budget. I couldn’t find deals close to Mobiles for value and ongoing costs. Easy to order and whole pr... See more
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Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Terrible customer service
The cashback application is problematic.
I submitted the May cashback request, no cheque received. then called their customer service in July they said the cheque was being sent as some problem in their system. but no cheque received even in August.
I called their customer service last week she said will do the bank transfer and it will take about 5 days. but today the eighth day after the call still no transfer.
I wonder whether cashback from mobiles.co.uk is a scam.
July 27, 2026
Unprompted review
Reply from Mobiles
Hello Jasom
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your cashback cheque and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214656 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Delivery
Ordering, actual product and pricing are great. DPD courier service is terrible. Requested for a Sunday delivery as per order options. They attempted on the Saturday when not home. Took back to Depot then didn't attempt re delivery on the actual delivery date requested, Sunday. I had to contact to get them to try again on the Monday. Terrible service
July 27, 2026
Unprompted review
Reply from Mobiles
Hello Jim
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214655 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Terrible Customer Service
Terrible Customer Service so far I ordered a new phone and picked the next available delivery date. On the delivery date the order was still showing as processing so I contacted support who advised it would be dispatched within 24 hours.
A few hours later I get an email telling me it's actually going to be 3 weeks delayed as the phone wasn't in stock although it was in stock when I placed the order. I contacted support to query this and got condescending stock answers and to be told at the end that it could be further delayed but that they'd contact me via email.
August 2, 2026
Unprompted review
Reply from Mobiles
Hello Rachel
Thank you for your review
It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Simple and straightforward
Simple and straightforward. Saving me 34 pounds a month
July 23, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
After purchasing a new handset
After purchasing a new handset, I tried to return the phone multiple times, but never got a proper response, and couldn't speak to anybody that could help me get my phone returned. I had to go to 3 different Curry's stores to finally enable the return. I still don't think I'll get my money back for the line rental that I haven't used. Not happy.
July 1, 2026
Unprompted review
Reply from Mobiles
Hi Steve
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your return and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214652 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
A good range to choose from
A good range to choose from, quick easy and simple to use and great value
August 1, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Good follow up from head office
Having received a follow up call from head office following some issues I’n happy to recommend mobiles.co.uk
July 31, 2026
Unprompted review
Reply from Mobiles
Hello Rob
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issues with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Product page does not show the option…
Product page does not show the option of SIM type to select for - assume that it will be physical SIM card to insert into the handset. But it’s turned to be eSIM shown on completion of order.
This was not presented the product details clearly to the customer for the choice of SIM to select for. This information of the product page did not point out that default of the product will be eSIM after placing and completing the order.
Beware that it will cause you to buy a new version of phone handset which support the use of eSIM otherwise you will not be able to use the eSIM you’ve paid for on the old mobile handset.
Bad product advert! Disappointed! 👎🙁
July 23, 2026
Unprompted review
Reply from Mobiles
Hello Grisdha
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
I am leaving the review about your…dpd
I am leaving the review about your courier service Dpd did everything they said gave me a time code and have been in all day waiting for my phone to find out he has pushed a card through taken a photo of my front door from the road and drove off. Now telling me he won’t be back until Monday when I am holiday for 2 weeks so still without my phone. He didn’t knock use the door bell. I just can’t believe the poor service I have no choice but to cancel my order and go somewhere else because I need a phone on holiday.
July 31, 2026
Unprompted review
Reply from Mobiles
Hello Chris
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Awful - avoid at all costs
Phone delivered yesterday - issue with battery overheating straight away. Called customer service said phone is faulty and will exchange but will take 5 working days, when original phone took one day to arrive. Asked to speak to a manager takes up to 48 hours. Wouldn’t use again.
July 31, 2026
Unprompted review
Reply from Mobiles
Hello Jen
Thank you for your review.
I’m really sorry to hear you received a faulty phone and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID.
I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Easy to buy a 1 month only sim.
It was so easy to buy a 1 month only, unlimited data e-sim from Mobiles but it was quite another matter to cancel it. Even though it's for one month you have to give 30 days notice to stop it automatically renewing and recharging you. It was very tedious to have to ring customer service (real name sales retention?) and explain why I wanted to cancel it - because I was going away for a week and top-ups are so expensive if you are going to use a lot of data. Will I do it again? Yes, probably! It's the cheapest way I can get over 100GB of data that I get through in 14 days and I need to be on the Three network at the moment because it's the strongest signal where I go and the mast doesn't yet support Vodafone.
July 7, 2026
Unprompted review
Reply from Mobiles
Hello Andrew
Thank you for your review.
I’m sorry to hear of your experience when trying to cancel your contract; I understand the frustration this would cause.
As per the networks terms and conditions, unless cancelled, a 1 month contract will continue to roll over.
If you need any further assistance, then please respond to the message we’ve sent with your Order ID.
Kind regards
Grace | Mobiles.co.uk
I opted to stay with mobiles.co.uk for…
I opted to stay with mobiles.co.uk for cost and simplicity, and when I phoned to renew my contract a) the call was answered quickly, b) the agent found a cheaper deal for me, and c) he explained all the detail clearly.
Happy to stay with them.
July 31, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Never one to write reviews but this time I needed to share my thoughts…
Never one to write reviews when I’m asked after making an online purchases, but this time purely based on my experience and how pleased I am, I thought it was only fair to share my thoughts and to help anyone who’s unsure of if to trust the site or application process!!
Probably one of the best experiences I’ve had when it comes to getting a contract pay monthly phone deal online and at a very competitive and affordable price to suit my budget and needs plus with the latest handsets on offer as well!!
Very easy application, what you see is what you pay for with no hidden charges or nasty surprises after processing the order…I definitely recommend and I will be sharing my experience with anyone who asks me “where the best place to get the latest deals and handset from” it will certainly be Mobiles.co.uk that I say 100% 5* rating and service…
July 9, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Though they sell online and can't speak…
Though they sell online and can't speak with anyone for your inquiry, but even then to some extent resolve problem.
July 30, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Phone came extremely fast
Phone came extremely fast. So chuffed. Would 100% use this company again
July 2, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great fantastic
Great fantastic easy to get my new phone great service 👍👍👍👍👍
July 1, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
No prepaid credit card
Everything was great apart from 1 thing. I had to pay £169 upfront, this wasn’t a problem until I was told I couldn’t use a prepaid credit card to pay it. If it wasn’t for that, it would have been 5 starts
July 9, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great deal
Great deal. Good choice and easy to upgrade. Been using Mobiles.co.uk for years.
July 2, 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
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