Mobiles Reviews 

My experience with this company was going great until there was a problem with my order, and the experience went from 5 to 1 stars. I placed my initial order online and returned the phone. I was told that as I had a previous order and returned it, that my new order they would go through a manual referral for the credit check department so another hard credit would not be carried out, I have since discovered another hard check was carried out on my file. I have been passes from the sales team to customer service and each say the other needs to handle the complaint. Now my new order after passing the credit check is stuck in some sort of no-mans land, due to some internal check, mean while I am left without any phone or connection. A farce!!!

The best experience I have received from Apurva this morning. Apurva was very experienced, patient and professional. He made my transaction very smooth and quick. I used Mobiles.co.uk for the very first time and won't be the last. To be honest I prefer Mobiles.co.uk to any other network if your going direct with them.
Once again thank you ever so much Apurva for the best experience.

Zayna called me to let me know that my contract was due for renewal. She was very understanding and accommodating to my working hours and went above and beyond to help. Thank you very much.

I spoke to Douglas and he offered me a good discount, I was on a sim only deal and I now pay half of what I was and with a phone too

It’s been over 7 years with them and always they have something amazing to offer. They can’t be beaten on price and still UK standard networks. Jibril has been very helpful and clear about the new contract. Thumbs up. I can’t recommend enough.

Absolutely useless, placed an order create your own account kept checking on order update page saying it's being processed now today can't even get an update no email no call no nothing absolutely rubbish customer service supposedly run by Currys, if your order doesn't go through or fails in any way please at least have the courtesy to email or phone the customer there's no excuses.

I left a negative review yesterday due to a delay in receiving my cheques. However, I received a phone call early this morning from Roshin, who completely turned my experience around.She took the time to explain that a transition to a new system had caused a temporary backlog in issuing cheques. Roshin was incredibly reassuring and promised that all future payments would be processed right on time. To resolve the immediate issue, she instantly arranged a bank transfer to my account for three outstanding payments.This is exactly what I love about Mobiles—they genuinely care about their customers and take swift action to fix mistakes. I am changing my rating to 5 stars from the bottom of my heart. Thank you so much, Roshin!

I have had a very poor experience with Mobiles.co.uk after taking out a Vodafone contract through them.

The main issue has been the handling of my existing mobile number during the 14-day cooling-off return process. I made it clear that I wanted to keep my number, but I was given confusing and incorrect guidance about the process. I was advised to wait until the return/disconnection process had completed before requesting a PAC code, and I was also told the number would move to Pay As You Go. This has now caused major issues with recovering my number.

As the company selling and arranging the contract through a third-party network, Mobiles.co.uk should have been clear about how my number would be handled before processing the return. Instead, the advice given has contributed to a stressful and unresolved situation.

The customer service has also been poor. I have spent a significant amount of time chasing updates, being told someone would contact me within set timeframes, and still not receiving clear answers or a proper resolution. The process has been slow, frustrating, and badly handled.

This has left me at risk of losing a long-held mobile number, despite making it clear that I wanted to keep it. I would not recommend Mobiles.co.uk to anyone who needs a smooth number transfer, cancellation, or return process.

The staff were as helpful as possible but the phone system was ridiculous. Took ages and went round and round to contact the appropriate department when my sim did not arrive

They completely messed up my order by raising a duplicate and sending me a cancellation notice triggering panic as I had opted to port my number after I had activated the service and set up my account with ID. To be fair a mistake and dealt with professionally via their complaints process. No offer to reinstate the service contract though as a gesture of goodwill or otherwise which was disappointing.

Day three of no phone signal as my port failed. Escalated and should be connected within 72 hours

Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t resolved by the chatbot. Live chat was slow, ineffective and cut me off twice after 30 mins with no real progress. I found a complaints phone number and was held in a queue indefinitely. I eventually got help and a fix via instagram direct message. This team were great, knowledgeable and responsive. Crazy way to do business though.

Edit: see automated reply below. Perfect example of using a bot to miss the point.

purchased a sim only which is fine but this came with a currys £50 gift card, tried using it but not activated, told to wait 14 days, still not activated, spoke to Mobiles and Currys and still not activated! its now 6 weeks! currys have said they are looking into it, they said theyd sent a new card by email 9 days ago..still nothing...

Very unprofessional!

They called me while I was at work, since my contract was coming to an end. They tried to sell me an expensive upgrade deal.

They should NOT assume I want an upgrade at the end of my contract. They should NOT address me by my first name when they ring up and try and sell me stuff.

Worst of all, one can do so much better by taking out a new deal on the same network, and double-switching the SIM.

When I called back and was asked to be removed from telephone marketing, my call was treated with contempt.

Add this to the fact they are fishing for compliments in their reviews, and I feel my two-star review is a generous one.

The service that I received for the sim deal was great, kept me informed when delivery issues occurred but the gift card for Curry's has still not been activated ive paid 2 bills to my network of choice and I was told once I passed the cooling off/return period of 14 days the gift card would be automatically activated and credited with the amount offered on the deal I applied for and was accepted for once I passed the cooling off period. Ive contacted both Mobiles.co.uk and Curry's but neither seem interested.

17/7/26: So after what I presumed was a positive phone call to resolve the situation regarding my gift card, I can honestly say I WAS WRONG. I spoke to a lady called Roshni and was told she was handling this matter personally and was instructing the department which deals with the gift card that I was to receive a digital gift card sent to my email address within 5 days, I was told to check my spam folder as well as my inbox, its now been 9 days since said phone call, so I rang the Curry's business line on which I received my previous call. On this call I was told I was to expect a call back by mobiles.co.uk to once again get this resolved, ive received no such call.

If the contractual agreement made by myself and the companies in question isn't honoured immediately I will report both Mobiles.co.uk and Curry's to trading standards for false advertisement and breaking agreements.
I look forward to hearing back!.

Great service, saved £5/month and got 2 lines when i changed from o2 to id. Cashback sent soon after making it a great value no nonsense deal!

Good fast delivery swift painless change over