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Mobility Plus Reviews 

1,571
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting their punctuality and tidiness during installations [R1-S1, R8-S1, R10-S2, R16-S5, R35-S4]. Many people are delighted with the high quality of the products and the excellent workmanship, resulting in beautiful and functional outcomes [R3-S3, R7-S1, R9-S1, R15-S2, R30-S2]. The service is frequently described as efficient, with good communication and support from initial contact through to completion [R2-S4, R11-S2, R19-S4, R31-S5, R34-S4]. However, some people mentioned issues with after-sales support and resolving post-installation concerns [R6-S1, R23-S1, R36-S1, R49-S2]. A few also noted initial planning or sales interactions could be improved [R26-S4, R48-S2, R52-S1].

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the brilliant service and care in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the first-class workmanship, excellent... See more

Product

Customers express satisfaction with the products, highlighting excellent workmanship and delight with... See more

Customer service

Clients share positive opinions on customer service, with many praising the excellent communication and daily... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful, friendly and courteous staff. Everyone from sales staff to fitters arrived on time and were adaptable and patient when dealing with last minute changes. Bogdan the fitter did an excellent jo... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with my bathroom refit with walk in bath. It is a small bathroom, but with the fitting it now looks lovely and more spacious. It will make life easier for my parent (and me in the... See more

Company replied

Rated 5 out of 5 stars

we changed our bathroom to a shower room. Everyone we spoke to from initial contact through to the finish was excellent. They listened to what we wanted and advised us of the best choices to make. Our... See more

Company replied

Rated 5 out of 5 stars

Excellent, from start to finish. The salesman Tony explained what he felt we needed, there was no pressure at all. We chose our unit. Customer service contacted us regularly to keep us aware of the... See more

Company replied


Company details

  1. Bathroom Remodeler

About Mobility Plus

Written by the company

Mobility Plus, based in Redditch, United Kingdom, is a leading installer of accessible bathroom solutions in the UK, dedicated to enhancing independence and safety for individuals with mobility challenges. As a trusted name in the industry, we specialise in designing and installing walk-in baths, walk-in showers, and wet room solutions tailored to meet the unique needs of our customers. Our mission is to restore confidence and comfort in bathing, ensuring that everyone can enjoy their bathroom safely and with ease. With a commitment to quality and customer satisfaction, Mobility Plus takes pride in offering the UK s favourite range of mobility-focused bathroom products, which are both user-friendly and stylish.

Our products are thoughtfully designed to address mobility issues, featuring slip-resistant surfaces, low-entry doors, safety grab bars, and comfortable seating options. Whether you require a compact walk-in bath with therapeutic jets or a spacious wet room with ultra-low access, our solutions are crafted to blend functionality with aesthetic appeal. Most installations can be completed within a few days, minimizing disruption and allowing you to regain full use of your bathroom quickly. Backed by professional installers and a customer-centric approach, Mobility Plus ensures a seamless experience from design to completion, empowering you to bathe with confidence and independence. Visit us at www.mobility-plus.co.uk to explore our offerings and discover how we can transform your bathroom into a safe, accessible sanctuary.

Mobility Plus Bathing

Written by the company

Safe and independent bathing
Mobility Plus put the independence and safety back into bathing with a range of Walk-In Baths, Walk-In Showers and Wet Rooms. Everything we do begins with care. From the first time you get in touch, we take the time to understand what matters to you and offer support you can trust. Our team brings years of experience, but it’s the way we treat people that really sets us apart.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,571)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Customer …

I had to wait longer than expected for our walk in shower to be fittedphoned constantly for a date But the staff were very polite and friendly and sorry for the inconvenience
But when the shower was fitted by James who was a very hard working young man very polite and professional we were very pleased with the standard of shower .So for a hiccup at the start all went well in the end.

June 3, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings Susan,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Rated 5 out of 5 stars

The finished bathroom looks great

There was some confusion over the start date, but once Lucas the installer arrived, all that was forgotten. He did an excellent job, and took the time to ensure everything was finished to a good level.

June 2, 2026
Mobility Plus logo

Reply from Mobility Plus

Hey Catherine,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Best wishes.

Rated 5 out of 5 stars

Good service all around

Good service all around. Always kept you informed of what was happening. Simon the plumber did a good job.

May 18, 2026
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Reply from Mobility Plus

Hello Mr,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Best wishes.

Rated 5 out of 5 stars

Excellent workmanship and products…

Excellent workmanship and products absolutely delighted with the finished bathroom. Both Kiko the fitter and Sameer in HQ could not have done anything more. my wife was dreading the mess and upheaval, but everything went smoothly no mess at all. A big thanks from us both.

May 15, 2026
Unprompted review
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Reply from Mobility Plus

Hey Denzil,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Thank you again.

Rated 5 out of 5 stars

Kiko came in on time every day. Always cleared up his tools and left the bathroom tidy . Very friendly and happy to answer and questions that I have.

Very friendly staff. Receive a call every morning from Lewis McKeon making sure that Kiko has turned up also asking if I have any issues.

May 18, 2026
Unprompted review
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Reply from Mobility Plus

Hello Valerie,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Cheers.

Rated 5 out of 5 stars

Excellent fitter

Very very good service from the company very professional in all aspects from sales, operation and especially the fitter, Demetriu, who was very accommodating in all aspects of the fitting. His work was of the highest standard and kept us updated throughout the process.

May 18, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings Barry,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Best wishes.

Rated 5 out of 5 stars

Really great experience

Mobility plus were really helpful from the start and explained the process in full.

Big thank you to Darren, Vasilie and Dawn.

Would highly recommend!

May 2, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello ADAM,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Best wishes.

Rated 5 out of 5 stars

Wilkinson Bathroom Refurbishment

We are very pleased with our new mobility bathroom. It has provided everything we need now and left us in a position to add anything further later if we need it.
Excellent finish and walk in shower is very convenient and safe
An excellent fitter

Mr+ Mrs. Wilkinson, Ormskirk 215275

May 11, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Phil,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Best wishes.

Rated 5 out of 5 stars

Excelent service from start to finish…

Excelent service from start to finish would highly recommend this company.⭐️⭐️⭐️⭐️⭐️

May 19, 2026
Mobility Plus logo

Reply from Mobility Plus

Hi Thelma,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

With gratitude.

Rated 5 out of 5 stars

Mobility Plus are excellent

Excellent, from start to finish.
The salesman Tony explained what he felt we needed, there was no pressure at all. We chose our unit. Customer service contacted us regularly to keep us aware of the timings etc. The fitter Ricky was spotless with his work and an excellent fitter.
We are extremely happy that we chose Mobility Plus.

May 13, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Rodney,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Polite, respectful and no hard sell

From the first phone call to find out more about Mobility Plus to Kryzstof actually doing the work. Everyone who came to our house was kind and polite and no one gave us a hard sell it was all our choice. Then Krysztof came on time to do the work what a worker he ran on coffee there was no mess the stairs were protected and when he went home in the evening everything was pin neat Would have him to work for us anytime. Thank you Alan and Margaret Wallace

May 7, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings Simon,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Thank you again.

Rated 5 out of 5 stars

Fitter review for shower system

Fitter worked very quickly and efficiently. Very clean and tidy

April 20, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Richard,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Warm regards.

Rated 5 out of 5 stars

Excellence

All

Everything was explained in advance. Contact was excellent in ensuring I understood what was happening. A daily phone call to check everything was running smoothly. Lastly everything was left clean and tidy. People who have seen my new walk in shower all want one.

May 8, 2026
Mobility Plus logo

Reply from Mobility Plus

Hey customer,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Warm regards.

Rated 5 out of 5 stars

From the initial visit everything went…

From the initial visit everything went smoothly.
Our needs were listened to and a beautiful walk in shower was designed to replace a bath.
It was installed by Krzyztof who was courteous and professional.
We would certainly recommend
Mobility Plus.
Reference: 215752

May 14, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Tina,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Warm regards.

Rated 4 out of 5 stars

Brilliant

I’ve recently purchased one of the electric wheelchairs. It arrived well packaged and was simple to put together.
The chair itself is so sturdy and is comfortable to sit in.
The model I bought was the Ultra Light InstaSplit. I would recommend it highly.

May 12, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Julie,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

Rated 4 out of 5 stars

Mobility plus Ref214367

Mobility plus Ref214367
all stages of this transaction were carried out very professionally, from the kitchen planners to the installation engineer, Regular updates from the Installation Advisor. Work started on the the exact day and time provided. Rubbish removed with no fuss. Highly recommend. E Cooke.

May 5, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Edwin,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Cheers.

Rated 5 out of 5 stars

Great Service

What a pleasure it was to meet Lee at his shop in Northfield a couple of weeks ago.
He was so friendly, so easy to talk and I ended up going home with the brilliant scooter, exactly what I was after.
Thank You

May 1, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Jann,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Rated 5 out of 5 stars

Richard,and his apprentice,where…

Richard,and his apprentice,where excellent. Great instalation. Veey professional,and courtious. I would recommend this company,wirhout hesitance. Kind regards john and darren payne

May 11, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Mr,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

Rated 5 out of 5 stars

Mobility Plus Provides Great Quality Products and Workmanship

I chose Mobility Plus as I didn't have to make all the arrangements myself and I really liked the look of their designs and products. Our fitter was David Wensley who worked non-stop all day. He kept us informed of his progress and of any problems which were quickly sorted out by the project manager. David put all his tools and equipment away, then vacuumed the bathroom, down the stairs and the hallway before going home! I received a phone call every day from the Customer Service team to check that everything was ok and to answer any questions.This company offers and delivers a top quality service and products designed with an individual's mobility or disability to make it as safe as possible. Thank you very much!

May 8, 2026
Mobility Plus logo

Reply from Mobility Plus

Hello G,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

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