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Mobility Plus Reviews 

1,571
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting their punctuality and tidiness during installations [R1-S1, R8-S1, R10-S2, R16-S5, R35-S4]. Many people are delighted with the high quality of the products and the excellent workmanship, resulting in beautiful and functional outcomes [R3-S3, R7-S1, R9-S1, R15-S2, R30-S2]. The service is frequently described as efficient, with good communication and support from initial contact through to completion [R2-S4, R11-S2, R19-S4, R31-S5, R34-S4]. However, some people mentioned issues with after-sales support and resolving post-installation concerns [R6-S1, R23-S1, R36-S1, R49-S2]. A few also noted initial planning or sales interactions could be improved [R26-S4, R48-S2, R52-S1].

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the brilliant service and care in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the first-class workmanship, excellent... See more

Product

Customers express satisfaction with the products, highlighting excellent workmanship and delight with... See more

Customer service

Clients share positive opinions on customer service, with many praising the excellent communication and daily... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful, friendly and courteous staff. Everyone from sales staff to fitters arrived on time and were adaptable and patient when dealing with last minute changes. Bogdan the fitter did an excellent jo... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with my bathroom refit with walk in bath. It is a small bathroom, but with the fitting it now looks lovely and more spacious. It will make life easier for my parent (and me in the... See more

Company replied

Rated 5 out of 5 stars

we changed our bathroom to a shower room. Everyone we spoke to from initial contact through to the finish was excellent. They listened to what we wanted and advised us of the best choices to make. Our... See more

Company replied

Rated 5 out of 5 stars

Excellent, from start to finish. The salesman Tony explained what he felt we needed, there was no pressure at all. We chose our unit. Customer service contacted us regularly to keep us aware of the... See more

Company replied


Company details

  1. Bathroom Remodeler

About Mobility Plus

Written by the company

Mobility Plus, based in Redditch, United Kingdom, is a leading installer of accessible bathroom solutions in the UK, dedicated to enhancing independence and safety for individuals with mobility challenges. As a trusted name in the industry, we specialise in designing and installing walk-in baths, walk-in showers, and wet room solutions tailored to meet the unique needs of our customers. Our mission is to restore confidence and comfort in bathing, ensuring that everyone can enjoy their bathroom safely and with ease. With a commitment to quality and customer satisfaction, Mobility Plus takes pride in offering the UK s favourite range of mobility-focused bathroom products, which are both user-friendly and stylish.

Our products are thoughtfully designed to address mobility issues, featuring slip-resistant surfaces, low-entry doors, safety grab bars, and comfortable seating options. Whether you require a compact walk-in bath with therapeutic jets or a spacious wet room with ultra-low access, our solutions are crafted to blend functionality with aesthetic appeal. Most installations can be completed within a few days, minimizing disruption and allowing you to regain full use of your bathroom quickly. Backed by professional installers and a customer-centric approach, Mobility Plus ensures a seamless experience from design to completion, empowering you to bathe with confidence and independence. Visit us at www.mobility-plus.co.uk to explore our offerings and discover how we can transform your bathroom into a safe, accessible sanctuary.

Mobility Plus Bathing

Written by the company

Safe and independent bathing
Mobility Plus put the independence and safety back into bathing with a range of Walk-In Baths, Walk-In Showers and Wet Rooms. Everything we do begins with care. From the first time you get in touch, we take the time to understand what matters to you and offer support you can trust. Our team brings years of experience, but it’s the way we treat people that really sets us apart.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,571)

292 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend Nick the fitter. He was very professional and highly skilled. The fitments are of a high quality and expertly fitted.

The process from start to finish was as described. The fitter left the room clean and tidy after each day and kept us informed about what he was doing. The finish was of an exception quality. The daily phone call was appreciated, but there has been no one to one contact once the work had been completed and signed off. We asked for a hard copy of the after care and insurance but this has not materialised. The collection of the waste materials needed extra phone calls for it to be collected, and it was the fitter Nick who came to replace a tap made this happen some 5/6 days later.

April 7, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi M,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Cheers.

Rated 5 out of 5 stars

Excellent service

Tyler done a brilliant job.

April 20, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi Roger,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Rated 5 out of 5 stars

From the start to finish every one we…

From the start to finish every one we delt with was frendly and helpfull. One person stood out that was Tyler the fitter clean tidy polite a gem of a worker a credit to the company.
Any one who lives in the west country ask for Tyler to fit your bathroom . Even the team that took away the old fittings and rubbish after the job was completed were a pleasure to deal with .

May 1, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Ryamond,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Rated 5 out of 5 stars

Excellent company

Excellent company, fantastic organisation from Brian, the salesman, to Luke, the surveyor, Lewis the coordinator and of course Simon the bathroom fitter. A polite, friendly chap.
Extremely hard working and so professional.He transformed my bathroom, fantastic.
Also thank you to Bill the electrician.
An all round well organised business.
Would recommend to anyone. Thank you.

April 27, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hi sally,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

With gratitude.

Rated 5 out of 5 stars

The fitting of my new shower unit

The Company were very good, keeping me up to date with the progress of the manufacture of the bathroom fitments.
Costas, the fitter was very professional, cleaning up each day, and explaining the new shower tome

April 30, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Dave,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Warm regards.

Rated 5 out of 5 stars

Work to replace bath with walkin shower…

Work to replace bath with walkin shower was completed within a week including tidying up and removal of rubbish. Design is very satisfactory, bathroom fittings are of high quality and shower is a pleasure to use. The fitters were friendly and cooperative with one or two special requirements. An initial problem with activation of the drain pump was cleared up within a few days.

April 9, 2026
Mobility Plus logo

Reply from Mobility Plus

Greetings Gordon,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 5 out of 5 stars

From beginning to end it was a good experience

From beginning to end the whole experience was smooth and professional. Mike worked away with minimal disturbance and always left the house today each evening. Would highly recommend.

April 7, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Lynn,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

Rated 5 out of 5 stars

Good speedy service and a job well…

Good speedy service and a job well done. staff were friendly and helpful.

May 1, 2026
Mobility Plus logo

Reply from Mobility Plus

Greetings Mrs,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Best wishes.

Rated 5 out of 5 stars

Very good customer service

Very good customer service right from the start sales advisor was helpful and polite explained how to alter my shower to make it more assessable did not push to make a decision there and then gave us time to talk it over, when surveyor came tweaked it a bit. Orgef the plumber arrived on time was very polite and left everything tidy when he finished for the day, Beth contacted me every day to make sure all was ok Would recommend this company to others

April 21, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings Jenny,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Thank you again.

Rated 5 out of 5 stars

1st rate Installation with minimum…

1st rate Installation with minimum disturbance and efficient removal of rubbish.

April 28, 2026
Mobility Plus logo

Reply from Mobility Plus

Hello Graham,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

With gratitude.

Rated 5 out of 5 stars

Safe shower for 2 pensioners

Constructive meeting beforehand-no hard sell. Excellent work by installer Chris ahead of time. Cleared up well.

April 7, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hey Dorothy,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Thank you again.

Rated 1 out of 5 stars

"Houston, we have a problem"


Can you show me where in writing your "assumptions" are printed inside/outside the so called contract.
What right have you to destroy my loft insulation?
What right have you to disable equipment already in place and working?
What right have you to do any thing outside the contract without discussing and written permission?
What are you going to do to rectify your misdemeanours ?
Pictures are available on the Google review?
As stated earlier I will have to get another company to restore my property after a "discussion" on the solution.
Also I will forward the invoice to yourselves.
Lets hope that will be the end of the drama without any further action.
Lady Sarbac
Derby
214593

April 24, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Thank you for your review. We’re very sorry to hear how disappointed you are with your experience, and we genuinely understand how frustrating this situation must feel.

We want to reassure you that our intention is always to complete works in line with the agreed contract and to deliver a safe, fully functional installation. Our technical surveys are non-invasive and based on visible areas at the time, which can occasionally mean that some elements only come to light once work has begun. When this happens, our teams aim to address matters as carefully and responsibly as possible.

We appreciate the concerns you’ve raised regarding the works carried out and the condition of your property, and we would very much like the opportunity to review this in detail with you, including any photos you’ve mentioned, so we can fully understand what has happened.

Our priority is to work with you towards a fair and reasonable resolution. Please contact us directly so we can discuss the next steps and agree how best to move things forward.

Rated 5 out of 5 stars

Mobility Plus designed a new bathroom

Mobility Plus designed a new bathroom for me with a walk in shower and higher toilet which has made my life much easier. The two fitters were able to start work within two days of agreeing the contract and completed the installation over four days, including a weekend. They were polite and friendly at all times, and kept me informed of their progress. They dealt calmly with several unexpected problems. I would highly recommend this company.

April 16, 2026
Mobility Plus logo

Reply from Mobility Plus

Hello Ann,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Best wishes.

Rated 1 out of 5 stars

Beware of Mobility Plus

Before I ordered a bathroom upgrade from Mob+, I told them I lived in a leasehold flat and the Landlord needed to see proof of Public Liability Insurance for all contactors working on the property before work could start. Mob+ then took my deposit of over £14,000 but could not provide the appropriate Public Liability insurance certificates. They even had the cheek to tell me the landlord was wrong and he did not need to see the certificates. I therefore was forced to cancel which I did within their Terms and Conditions using the Cooling Off period clause. This was over three weeks ago and I am still waiting for my deposit to be returned.

Please be aware what happened to me and try another company so it does not happen to you.

March 30, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Thank you for your review. We’re sorry to hear about your experience and the concerns you’ve raised.

We would like to clarify that we do hold appropriate Public Liability Insurance and have provided our company policy. We regularly complete work in properties where there is a requirement to supply this documentation, which we are always happy to do.

However, due to GDPR regulations, we are unable to share the individual Public Liability Insurance documents of specific installers. That said, all installers working on our behalf are thoroughly vetted, and we ensure they hold the appropriate insurance required to carry out bathroom installations in line with our standards.

Regarding your cancellation, we can confirm this was received and approved on 15 April in line with the cooling-off period outlined in our Terms and Conditions. All refunds are processed within 14 days of cancellation confirmation, and your refund is scheduled to be actioned this week.

We understand your frustration and would encourage you to contact us directly if you require any further updates. We remain committed to resolving this matter promptly.

Rated 5 out of 5 stars

Quality of the work

Right from ordering the new bathroom until it was complete I would recommend Mobility Plus for their service and quality. Our Plumber Richard was excellent had the job completed in a few days to a high standard, he worked hard and kept the mess down to a minimal amount, cleared up when the job was completed. He was a jolly lad and approachable when we had questions. the clean up team arrived on time and took everything away. Thank you

April 16, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello Aileen,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

Rated 5 out of 5 stars

Workman worked really hard,turned up…

Workman worked really hard,turned up early each day. He was polite helpful and friendly . Bathroom looks really good and will make life that little bit easier

April 16, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Greetings Miss,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Thank you again.

Rated 5 out of 5 stars

New bathroom

Excellent attention from start to finish. Tyler Rodda was extremely efficient and considerate throughout the whole process, working to a high standard. The admin team with Sameer Arshad were very polite, friendly and helpful at all times. I would highly recommend this company.

April 17, 2026
Unprompted review
Mobility Plus logo

Reply from Mobility Plus

Hello R,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

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