Mobility Solutions Reviews 163

Fantastic customer service. The gentleman provided home servicing for my much loved mobility scooter .Turned up on time, went above and beyond to ensure the scooter was left in great condition, and at a very reasonable price . I will definitely use this company again and can highly recommend .

Another excellent experience. The admin. team and the engineer looked after me very well. Their respect and understanding of disability is exemplary. Cannot recommend them enough.

My experience is terrible. I have had 2 produce from them ,they keep breaking. Staff are very rude . Do not go to mobility solutions in Glasgow.

Absolutely fabulous service. Martin came to do the initial assessment to determine the type of powerchair my brother required. He was extremely knowledgeable and understanding. He returned with Wayne's chair 20/08/25. We are absolutely delighted with it and we are sure it will give Wayne a little independence. The service we received was second to none and we wouldn't hesitate to recommend Mobility Solutions for all your mobility needs. Thank you

Worst Motability experience ever. Patronising, makes decisions on my behalf on my chair about things I am paying for, (how dare you think you have that right when you are paying for it you can make decisions about it!) (if that's not treating the disabled like we can't make our own decisions I dunno what is). They wouldn't dare do it to anyone but the disabled. my new dealer is still trying to sort out the mess they made of my chair. And this is a high end chair that costs around 14,000 pounds, two months later cuz of MOBILITY SOLUTIONS it's still being sorted out. Put a second hand part on my brand new chair to cover up their own mistake. And that part is faulty. In just over two months of having the chair I have not had a a fully working chair yet only a dangerous one to go out in. I am in the chair full time. Clueless is the only fiitting word. I assume the same laws apply to class 3 power chairs as for cars in selling dangerous road vehicles. IOW it's against the law. Unless Motability start penalising some of these dealers financially, for providing an awful service nothing will change. I can't see me getting my next chair from Motability after the ordeal of this time.

We were very, very satisfied and pleased with the customer service and the attention given by Mobility Solutions. Mark Jupe went out of his way and to great lengths to accommodate the needs and requirements of my 95 year old mother and her powerchair purchased from you in May, this year. We are very grateful for his care and also his willingness to drive many miles to see to my mother's needs: neither would he accept a small tip win recognition of his extra efforts. If
Mr Jupe is a typically representative employee then you are a Company who deserves to do very well and to go far. Thank you kindly for your work and your attention.
Yours sincerely,
Christopher H and Mrs Isabella Webber

⭐⭐⭐⭐⭐
Excellent Aftercare Service.
Needed my seat adjusted and I could not do it, but one call to the team and they sent a Very Nice man who had it sorted in zip time.

It's a huge relief knowing the team at Mobility Solutions have your back.

TY

BM

I have a folding quickie krypton wheelchair. I bought a lap stacker to make shopping easier for me.
I didn’t know how to attach the lap stacker and contacted mobility solutions to ask for help.
I am unsure of the name of the person that fitted my lap stacker. I did deal with Joanna by email and phone and she let me know this would be possible.
I dropped my chair off and picked up. The company did this for me free of charge which I am so grateful for.
The Lap stacker lets me shop independently which is hugely important as a single person.

Roy Campbell Great service Billy, Kenny and all the team went that mile highly recommended

Miles helped me nothing was too much trouble.
Keep up the good work 💯

This company is absolutely fantastic. Extremely knowledgeable about their products and the home demonstration completed by Will was excellent. He really took his time with me in finding and getting the right powerchair. I cant thank him enough for this. The experience has honestly been second to none. From dealing with their lovely staff over the phone to dealing with them face to face. It has been superb. I 100% advise anyone going through motability or privately to use this company. You won't be disappointed. Thank you very much again. I cannot wait to get my new product. I'm like a kid at Christmas lol! :-)

My husband bought a scooter 2 weeks before lockdown but never used it. I used it 3 years ago after breaking my foot. But it's been in the garage ever since. Having recently had a partial knee replacement I decided to have it serviced as the battery power was low. It was collected from my home and I had a call explaining what issues there were and what needed to be done. When Christine returned it she gave me a lot of good advice on charging and care for the tyres, something we did not get from the retailer when we bought it. They were friendly quick and informative from the beginning, I cannot recommend them highly enough and will definitely be in touch should I need anything else in the future.

I cannot say enough about the support I received from this company. Everyone I talked to were polite, knowledgeable and accommodating. I highly recommend!

Martin was absolutely fabulous and really friendly. Got to keep the one he brought too. Great service!

I found that this Company and their local rep Mark to be first class .
They listened to me and met my wishes. I now have a TGA breeze with canopy .
Mark could not have been more courteous and helpful .

Honest company with total consideration and respect for their clientele, Martin came out and did my motobility demonstration & I was surprised to be told I could have my scooter the same day, within 30 minutes of Martin arriving at my property I had my scooter ready to go, Martin made sure I was fully aware of all the buttons on the scooter, how to move the tiller and chair. I find this company to be amazing and totally understandable and respectful to all your needs.

Very fast efficient service, test drove Monday , received scooter Tuesday, thank you Martin smith

I would like say thank you to Mobility Soultions in Glasgow for their amazing service from coming into store big thank you James for his amazing service in helping me find new wheelchair took few different tries and views to get correct one for my needs in end was green quickie 200R great wheelchair so far loving it service from start to delivery was perfect James delivered at short notice completed all required tweaks and changes needed did have two wee issue after left where footplate too near wheel kept catching nothing was too hard wee quick call to discuss this advised tilt chair back slightly till could get back down sort out. Overall I am soo pleased this will make my independence alot better than having NHS one always breaks down.

Fantastic team!!!! So helpful, sorted out my mums wheelchair ♿️ in 30 minutes. This means the world to us as it provides her with better quality of life and makes her happy getting out and about. Can't thank Mobility Solutions enough.

Any time I have reported ANY. problem with my scooter( which is quite often) Joanne and lesley Ann have been BRILLIANT!!! always deal with me with with a smile and their best usual speedy repairs, Alan is always helpful too nothing seems to faze him? Soooo good to have this helpful team at the other end of the phone!! Keep it up guys brilliant!!!👍🏼👍🏼💯💯💯