I purchased 3 lights from MOD, Great looking light however we had a few issues. MOD customer services were good & the issues have now been resolved.
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Review summary
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I’m absolutely thrilled with the gorgeous pendant light I bought from MOD LIGHTING. My experience with this store was so pleasant, smooth, and easy from start to finish. Everything arrived on time and... See more
Company replied
We had our electrician come in and installed the new alabaster chandelier we bought from mod lighting, just WOW. Even the electricians kept complimenting the lights, the build, the quality, the packag... See more
Company replied
I saw a few of my neighbors had mod light sconce on their house and was immediate drawn to the modern look of their products. THey truly are a game changer and instantly modernized our exterior wall a... See more
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Company details
Written by the company
Get inspired and elevate your home with our modern light fixtures! Visit us at www.mod-lighting.com
Contact info
2251 Constitution Ave, 14760, Olean, United States
- +1 8889884317
- info@mod-lighting.com
- www.mod-lighting.com
4.3
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer service really went above and…
Customer service really went above and beyond. Would purchase from again with 100% confidence.
March 3, 2024
Unprompted review
Reply from MOD LIGHTING
Hi RS,
Thank you so much for your kind words! We're thrilled to hear that our customer service exceeded your expectations. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to the possibility of assisting you again in the future with the same dedication and commitment. If you ever have any questions or concerns, please don't hesitate to reach out. We truly appreciate your confidence in us!
- Team MOD
You will hear a lot from this company
The product is almost perfect and it looks very good. I had difficulty to assemble it because the insert was not enough explanatory. That is not the reason why I give 4 stars. I would have given 5 stars if the 3 ring colour would match.
January 25, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Robert,
Thank you for your valuable feedback! We're delighted to hear that you find our product almost perfect and visually appealing.
We sincerely apologize for any inconvenience you experienced during the assembly process due to the unclear instructions. Would you mind letting us know the fixture that you ordered and your order number so we can check this further? Your input is crucial for us to improve, and we'll certainly address this concern to ensure a smoother experience for our customers.
We understand your desire for the three-ring colors to match, and we appreciate your honesty. We'll take this into consideration for future product developments and aim to provide a seamless and aesthetically pleasing experience for our customers.
Thank you for choosing our product, and we hope to continue exceeding your expectations in the future. If you have any further suggestions or questions, feel free to reach out. We truly value your input as it helps us enhance our products and services.
- Team MOD
Brilliant service from start to finish
Brilliant service from start to finish, bought a halen light after seeing one in the local area, delighted with the light and service, excellent communication all around
January 15, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Des,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a brilliant experience from start to finish and that you're delighted with your new Haylen Light.
It's always rewarding to know that our products and service meet your expectations. We take pride in providing excellent communication and ensuring our customers have a seamless and enjoyable shopping experience.
If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to serving you again.
- Team MOD
Arrived on time and intact
January 2, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Leigh,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that your order arrived on time and in perfect condition. Ensuring a smooth and timely delivery is always a top priority for us, and we're glad to see that our efforts have made a positive impact on your experience.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We truly appreciate your business and look forward to serving you again in the future.
- Team MOD
The Lightness of Light
Fantastic Modern Look, Lightness of chandelier. The negative point is the cost of it since it has a simple & prefabricated design which bring the production cost down a lot & the material is not expensive as well. Also the installation is time consuming as all the wires have to be adjusted ( double the number of bulbs ). It was better the wires to be inside of the base & only 1 meter outside for adjusting. Also 2 very small screw which holds the bulbs ( base of the bulb ) was not affixed which take a long time to be placed in & then fix the bulb. Our ceiling is 16 feet & we had to pay CAD 800,- for installation which took more than 6 hours. For ceilings up to 10 - 12 feet with less bulbs ( ours is 35 bulbs ) it takes less time .
January 4, 2024
Unprompted review
Reply from MOD LIGHTING
Hi Capt. Hope,
Thank you for your valuable feedback! We appreciate your positive comments on the fantastic modern look and the lightness of the chandelier. We understand your concern regarding the cost and the installation process, especially for high ceilings.
We are continuously striving to balance design, quality, and affordability in our products. Your feedback about the material cost will be taken into consideration for future product developments, and we'll explore options to enhance value for our customers.
Regarding the installation process, can you please let us know your order number or the light you purchased so we can review this further? We understand that it can be time-consuming, especially with higher ceilings. We will explore ways to streamline the installation process or provide additional resources, such as detailed instructions or support, to make it more convenient for our customers.
Thank you for bringing these points to our attention, and we are committed to improving our products based on customer feedback. If you have any further suggestions or concerns, please feel free to reach out. Your satisfaction is our priority.
- Team MOD
heavy duty and beautiful
There are so many positive things to say about my experience with mod lighting. First off customer service was very helpful helping me decide which lights were right for me. After placing my order shipping was quick and the lights were very easy to install. I am impressed by the quality of the Haylen lights they are heavy duty and I am confident the weather will not effect them. I love being able to control the brightness and temperature they look good day and night. I have received so many compliments. I will be buying more in the future and recommending them to friends and family.
December 18, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Josh,
Thank you so much for taking the time to share your positive experience with Mod Lighting! We're thrilled to hear that you had a great journey with us and that our team was able to assist you effectively in choosing the right lights for your needs.
It's fantastic to know that the shipping process was swift and the installation of the Haylen lights was a breeze for you. We take pride in offering high-quality products, and your satisfaction with the durability and weather resistance of the lights is truly rewarding to hear.
The ability to control brightness and temperature is a key feature of the Haylen Dimmable lights, and we're delighted that it has added to your overall satisfaction. It's also wonderful to hear that your outdoor space looks impressive both during the day and at night, and we're honored to have contributed to the compliments you've received.
We greatly appreciate your loyalty and trust in Mod Lighting. We look forward to serving you again in the future and appreciate your kind gesture of recommending us to your friends and family.
If you ever have more questions or need assistance, feel free to reach out. Thanks again for choosing Mod Lighting!
- Team MOD
CRAPPY RETURN POLICY ON STOCKED ITEMS
UPDATE: I am delighted to update about my experience with MOD Lighting. Having received my feedback thru the review .. and having seen my Facebook post ... I was contacted immediately by a Senior Account Representative.
Upon reviewing our case and the circumstances surrounding the build of our client's home and the reason for the delay between shipping and installation - they agreed to provide a full store credit for our shipment.
The lights are in the process of being returned .. and we have our designers looking at the MOD LIghting catalog to use the credit for some lighting in our upcoming show home.
I am grateful for this immediate response and resolution.
Here is my post from Facebook that I just posted about my experience.
Anyone ordering lights on line .. beware ....
I recommend that you stay AWAY from a company called MOD LIGHTING. They do a lot of advertising on social media ...
Back in August .. we were looking for lighting for clients that was "solar" .. We would not need the lighting for many months .. but we ordered it in advance to ensure it arrived in ample time for our project finish.
We found what we thought were beautiful lights that would work on our project. All of other solar lighting that we have ever purchased includes the solar panel built right into the lighting ....
So we opened up the package to do the installation we discover that the while the lights are beautiful .. they do in fact need wiring because they have a remote solar panel.
Our project will not allow for the wiring .. that's why we needed solar lighting .. thus the lights will not fit in our application ....
And the lights were over $600 CAD plus I had to drive to Montana (90 minutes away) to pick them up.
We have all original packaging so I reached out to the company to arrange for return. This was not a special order .. it is an in stock item ... and I was told we were over the 30 days return policy .. and are out of luck. So, I reached back out to MOD LIGHTING suggesting we would even pay a reasonable restocking charge ... these lights are completely worthless and will have to discarded.
Their response was a firm no .. but they would give me a credit of 10% of the order ($60.00 on a $600.00 order)
I am a big proponent of buying local and would not normally go outside the country to order something on line .. but the reality was .. this is the ONLY company that had what we thought was a suitable solution ... but when it was not suitable .. we are left with lights we cannot use.
Moral of this story .. stay away from MOD LIGHTING ... and buy local ... Refusing to accept returns on perfectly good merchandise in the building industry is just bad business ... Builders often have to buy in advance so they have the material when it is needed .. but this policy does not allow for that .. 30 days is very little time for a builder .
Had these been a special order or anything unique .. I could maybe understand .. but this is a stocked item ... that can be restocked and resold ...
Very bad experience ....
December 6, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Heather,
Sorry to hear about your recent experience with us and we want to thank you for bringing this matter to our attention.
Upon reviewing your case, it appears that the return request exceeded our specified return period which is posted on our website. Our return policy is designed to maintain fairness and consistency for all our customers.
We want all the product details to be available on our website for reference including photos. And, for our Haylen (Solar), we indicated there that it includes one solar panel per light (wiring needed). Also, if you have checked the FAQ on the product page, you will see there all the other information about the light including the Installation guide.
We understand that this may be frustrating, and we genuinely want to get this issue resolved. We are here to assist you and explore any possible alternatives that may be available. Our Senior Client Care Specialist will try to contact you to resolve this matter.
Thank you for choosing MOD, and we hope to have the opportunity to better serve you in the future.
- Team MOD
Excellent product
Excellent product. Good communication. Prompt delivery
December 7, 2023
Unprompted review
Reply from MOD LIGHTING
Hi lara,
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you found our product excellent and that you were satisfied with our communication and prompt delivery.
At MOD, we strive to provide high-quality products along with a seamless and enjoyable shopping experience. Your kind words are a great source of motivation for our team, and they reinforce our commitment to delivering the best service possible.
If you ever have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We value your satisfaction and look forward to serving you again in the future.
Once again, thank you for choosing MOD!
- Team MOD
The MOD Lighting team helped me…
The MOD Lighting team helped me customize a chandelier. They gave me all the information and lead time and delivered. When I thought the delivery was missing, they immediately helped me find my package.
November 29, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Gina,
We greatly appreciate your positive feedback and are delighted to hear about your positive experience with our services. Customizing a chandelier can be a unique and intricate process, and we're thrilled that we can assist you every step of the way.
It's fantastic to know that you found our team helpful in providing all the necessary information, guiding you through the lead time, and ensuring a smooth delivery process. We understand the importance of a seamless experience, and we're glad we could meet your expectations.
In addition, we are grateful for your understanding when there was a moment of concern about your delivery. Our team is dedicated to resolving issues promptly, and we're pleased we could help locate your package without any further delay.
If there's anything more we can do for you or if you have any other questions in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again.
- Team MOD
Nice i like my choice
November 28, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Weijun,
We are thrilled to hear that you liked the lights that you purchased from us.
We take great pride in creating products that our customers love, and your feedback reinforces our commitment to excellence.
If you ever have any questions or suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
- Team MOD
company made good on everything
UPDATE: i eventually did receive the remaining lights and i am SO happy with them. they look exactly like the picture and i couldn’t be happier. I only would request that if the order is coming in multiple shipments that they advise at the time the first tracking number is sent. i would definitely continue to shop on Mod-Lighting
original post: i ordered 5 Teri lights and paid for expedited shipping too: i received one light and no help after i was hoodwink out of close to $1,000
November 29, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Francine,
Thank you for taking the time to share and update your feedback, and we're thrilled to hear that you are SO happy with the lights you received! It's fantastic to know that they lived up to your expectations and matched the picture perfectly.
We appreciate your suggestion regarding the communication of multiple shipments. Your input is valuable to us, and we'll certainly take this into consideration as we strive to enhance our customer experience. Clear communication is key, and we want to ensure that your future shopping experiences with MOD Lighting are even more seamless.
We're grateful for your understanding during the multiple shipments and are delighted to have you as a satisfied customer. Your positive experience motivates us to continue delivering quality products and excellent service.
If there's anything else we can assist you with or if you have further feedback, please feel free to reach out. We look forward to serving you again, and thank you for choosing MOD Lighting!
- Team MOD
All five lights failed
I bought five Haylen RGB lights from them for over $2000. I had them installed with a reputable electrician service. Within 8 months, all five lights failed. When I went to make a warranty claim, they would only provide LED strips for each light. They then sent a video on how to cut and solder wires to DIY repair a 94" light. They also said the lights wouldn't be covered if they failed again because the warranty only covers one occurrence. I'm not sure how that's legal with a three year warranty. I haven't been able to find their written warranty anywhere other than what they said in their email
June 30, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Kris,
We're genuinely sorry to hear about your recent experience with our product, and we appreciate your honest feedback.
We take this matter very seriously, and we are committed to addressing and rectifying the issues you encountered.
Upon further checking, we can see that our Senior Client Care Specialist has contacted you and we have shipped you 5 new lights, and instead of your original order of RGB, we have shipped them in Warm white, as you requested.
We hope that you can consider this matter resolved, and we appreciate your feedback and your patience as we work to make things right.
- Team MOD
Mod lighting customer service is top tier…
Mod lighting customer service is top tier because they actually contact you back immediately. It's not a generic message saying some will get back to you, it's a nice human with a name lol.
The items are gorgeous. I have ordered several items and LOVE their sales (which is usually when I grab something).
Can't say enough great things about this company.
November 8, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Ashley,
We are so thrilled to hear about your positive experience with our Customer Support Team.
Here at MOD, we put customer satisfaction at the forefront of our business! We understand there is no business without taking care of our valued customers.
We take pride in our work and it is truly heartwarming to know that our product has met your expectations and you find them gorgeous! We believe in quality craftsmanship and forward-thinking designs that add personality to your home!
Stay tuned for more sales that we will be implementing and we look forward to serving you again in the future.
Thank you once again for choosing MOD!
- Team MOD
Michelle was very helpful
Michelle was very helpful, honest and nothing is too much . She has answered every question and her knowledge is second to none.
November 9, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Karen,
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that Michelle was able to assist you and provide a great experience for you.
Your kind words inspire and motivate us to continue delivering exceptional services and top-notch customer service. If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.
Thank you once again for choosing MOD!
- Team MOD
Fantastic lights
First I want to thank James for being so helpful in assisting us with our purchases. We have purchased 4 lights from MOD LIGHTING and had a little issue but everything was taken care of and all the lights look absolutely beautiful. Already have my eye on several others. Thank you again MOD and James for making our new home even more beautiful.
November 8, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Mike,
Thank you so much for your kind words and positive feedback about our Client Care Specialist, James. We are thrilled to hear that you had a great experience with our team.
Here at MOD, we take pride in providing top-notch service to our valued customers, and it's always rewarding to know that our efforts have made a positive impact.
We are so delighted to hear that our light has added more beauty to your home. We founded MOD LIGHTING with one mission in mind, which is to serve customers around the globe and provide high-quality modern home lighting that everyone falls in love with!
We truly appreciate your business and look forward to serving you again in the future.
- Team MOD
Chat with James he was extremely…
Chat with James he was extremely helpful and friendly even though I was in hold for a long time but he got the exact installation video link for my light it was extremely helpful. The instruction that comes with the product or the instruction on the web site is useless.
Thank you James for excellent customer service
November 6, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Wali,
Thank you for sharing your positive experience with our customer support team. We're thrilled to hear that you had a great interaction with us.
At MOD, we prioritize providing exceptional customer service, and it's rewarding to know that our efforts have made a difference for you. Your feedback reinforces our commitment to serving our customers with excellence.
We are constantly striving to improve our products and services, and your feedback helps us in this endeavor. Your experience will not go unnoticed, we will surely pass along your thoughts about our instruction on the website so our team can work on improving it.
Thank you for taking the time to share your feedback with us. We value your business and the opportunity to make improvements based on your input.
- Team MOD
Dishonest Company that knowingly sells faulty products.
The absolute worst service ever. Terrible communication. I’ve been trying to resolve a problem with 2 of their lights they keep promising me they are working on it and then nothing. Products are shoddy. Service is even worse.
Updates:
The Saga continued, they eventually replaced the lights which had the same problem. The Black Strip in the center pops out whenever the weather is warm.
They said this has never happened before which is a plain lie as a quick search of the web is full of the same problem.
They tried to have this review removed and said I wasn't a real customer.
Now they won't honor the return guarantee because they say it is more than 30 days, even though dragged their heels for 56 days and it has taken me 52 emails to get here.
This appears to be a dishonest company that continues to sell faulty products even though they know full well there is a problem with them.
I shall now have to resort to the small claim court to resolve the problem, which is a total waste of time and Money.
Stay well clear.
October 29, 2023
Reply from MOD LIGHTING
Hi Sean,
We have tried to search for your order so we can check this further for you as your order was not under Sean Foy's name. We requested more information here on Nov. 3 but you did not provide your order number until Nov. 14, 2023. When we got your order number, we checked with our team and can see that we have shipped you 2 brand new replacements for you which were delivered to you on Nov. 13, 2023.
After shipping full replacements, you still said that the lights are acting the same way, which we have never experienced before. Nonetheless, we fulfilled our promise of shipping all the replacements and now refunded those 2 units in FULL. However, you have now requested a refund for the other lights that you ordered which are working well and you have been using for several months. We cannot refund an order that is outside of the return period and is working as it should. This request is unreasonable.
You have also been threatening our staff to leave negative reviews which you did in many places. Please understand that we did our best to make this right for you and will consider this case closed since you have received a full refund from us on the 2 units that you reported issues on.
- Team MOD
Excellent customer service
Excellent customer service. Very quick response on customization requirements, regular status updates, and their staff are all just great to deal with
October 19, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Don,
We are thrilled to hear that you are satisfied with the service our team has provided to you.
We put customer satisfaction at the forefront of our business. Plus, we love accommodating your customized request to deliver a light that perfectly fits your interior design.
Thanks again for taking the time to express your satisfaction!
- Team MOD
After-sales care is very good- needed a…
After-sales care is very good- needed a new lightbulb 10 months after I got the lamp and they have sent it for free
October 23, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Joe,
Thank you so much for your feedback and for appreciating our effort to make our customers happy and satisfied not only with the products they have purchased, but also with the customer service that we provide.
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
Very responsive on inquiries and follow…
Very responsive on inquiries and follow up on my recent order. I was able to get to a price that was favorable versus other companies. Instead of being handled by a bot I gained a follow up by a person who was on point with my needs and shortened my time to get an answer. Some bots can leave a buyer frustrated. Glad to see people interact and get inquiries answered expeditiously.
October 17, 2023
Unprompted review
Reply from MOD LIGHTING
Hi Dan,
Thank you for sharing your positive feedback. It's great to hear you have such a positive experience with our product and support team.
Your satisfaction is our top priority and we always aim to provide the best customer service experience. To bridge the gap between consumers and manufacturers and pass the savings on to our customers, we offer our customers exquisite lights of premium quality for an affordable price.
We appreciate your business.
- Team MOD
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