Beautiful shoes quality materials but thats where it ends. Painfully slow,shocking refunds process. Returned my item in December and received refund notification this week.nearly two months wait. Be... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi, I paid for next day delivery but it turned up 10 days later and I'm unsure whether this was due to delays at your end or Evri. I have contacted Evri to query the reason why it wasn't delivered on... See more
Company replied
Their shoes are pretty but the return process doesn't seem to work. How do you refund exactly? First time returning an item of clothing I opened a PayPal case to get my money back apparently ev... See more
Company replied
I like Moda in Pelle footwear and have bought from them periodically for a number of years. However, I'm not going to order again as they just have not updated with the times. Their returns process... See more
Company replied
Company details
Information provided by various external sources
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Contact info
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Lovely assistant at Meadowhall
Ordered sandals online but they weren't suitable. Returned them to Meadowhall store. Assistant couldn't have been more helpful. Ended up buying a different pair in store. Moda shoes are excellent. Comfy and stylish.
March 21, 2026
Unprompted review
Reply from Moda in Pelle
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such a positive experience in our Meadowhall store and that our team were able to assist you in finding a suitable alternative. It’s great to know you’re happy with your new purchase and find our shoes both comfortable and stylish.
Your kind comments will be shared with the store team, who will be thrilled to hear this.
We truly appreciate your support and hope to see you again soon.
Best wishes,
The Moda in Pelle Team
Dreadful customer service
Dreadful customer service
I bought a pair of trainers & wore them twice & the leather started to scuff off the front! Sent pictures & was told this was due to excessive wear! I have only worn them twice ! I have been buying your trainers for a number of years & am very disappointed!
March 18, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and understand how disappointing this must be, especially as a returning customer.
Whilst our assessment is based on the images provided and guidance from our footwear technicians, we do appreciate that this may not align with your expectations, particularly given the limited wear you have described. We are sorry for any frustration this has caused.
We truly value your loyalty over the years and your feedback is important to us. If you would like us to review this further, please do get in touch with us at customerservices@modainpelle.com
, including your order details or previous correspondence, and we will be happy to take another look for you.
Kind regards,
The Moda in Pelle Team
Great customer service
Although I was disappointed in the quality of my boots the customer service was excellent! The zips on the boots were faulty I had worn them a few times thinking it might be the socks I was wearing we too thick but that wasn’t the cause the zips would not stay closed I contacted the customer service department and they were very efficient and explained how to return my purchase they kept me informed and replied promptly to all emails
March 13, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We’re sorry to hear that you were disappointed with the quality of your boots, however we are really pleased to hear that our customer service team were able to support you efficiently and keep you well informed throughout the process.
Your kind comments regarding the team are truly appreciated and will be shared internally. We’re glad we could assist you in resolving the issue as smoothly as possible.
Thank you again for your feedback.
Kind regards,
The Moda in Pelle Team
Ridiculous wait time for refunds
Returned a pair of boots via Evri which were received by Moda in Pelle on 2nd March. Emailed on 13th March to chase up my refund and was told it had been received on 6th March and my refund would be processed within 10 working days. I can see on the Evri tracking the boots were clearly delivered at the return address on the 2nd March so this is just a delaying tactic to keep hold of my money for longer. I’ve received an email today to say my refund has been processed and the funds will be refunded within 5-7 working days. This means it could take until 30th March to receive my money back which will be 4 weeks from when Moda in Pelle received the return. I have returned another order to the Browns store in York and will no doubt have to wait weeks on end again to get my money back. This has really put me off buying from Moda in Pelle again. Clearly they are struggling as their stores are shutting down left, right and centre but keeping hold of customers’ refund money for weeks and weeks is not fair.
March 19, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear that you have not yet received your refund and completely understand how frustrating this must be. This is certainly not the experience we want for our customers.
We would really like the opportunity to look into this for you and get this resolved as quickly as possible. Please could you provide your order number or email ticket number so we can locate your details and assist further? Alternatively, you can contact us directly at customerservices@modainpelle.com
with this information.
We apologise again for the inconvenience caused and look forward to resolving this for you.
Kind regards,
The Moda in Pelle Team
I am giving a 5star for the customer…
I am giving a 5star for the customer service I received in dealing with an issue I had. The customer service agent, Beatriz was professional and very efficient in sorting out my issue promptly. Keeping me fully informed. The issue was beyond their control but they still solved it 100%. Well done and thank you.
March 19, 2026
Unprompted review
Reply from Moda in Pelle
Thank you so much for your wonderful 5-star review.
We are delighted to hear about your positive experience with our customer service team, and in particular Beatriz. It’s great to know she was able to assist you efficiently, keep you fully informed, and resolve the issue to your satisfaction, even where it was outside of our control.
Your kind words will be shared with Beatriz and the wider team, as feedback like this means a great deal to us.
Thank you again for taking the time to share your experience.
Kind regards,
The Moda in Pelle Team
Bezzie Dark Brown Leather Block Heel Ankle Boots
May I start with saying the customer service team i have dealt with have been excellent Beatriz and Nicole and fast to reply to my queries and concerns. However I was disappointed by the quality of a pair of boots I ordered. Even when I exchanged them, the 2nd pair had the same issue, the back of the heel area of the boots had what looked like a scuff mark, I have also had to chase the refund second time round as it has now been 14 days. Its great to get online discount but disappointing when the boots don't arrive to match my expectations for the price. Im not sure if would order online again think maybe going into a shop would be better
February 24, 2026
Unprompted review
Reply from Moda in Pelle
Dear Customer,
Thank you for your review.
Firstly, we are very pleased to hear your kind comments regarding Beatriz and Nicole. We will be sure to pass this feedback on to them, as they will be delighted to know their support was appreciated.
However, we are sorry to hear about your disappointment with the quality of the boots you received, and that the replacement pair did not meet expectations either. This is certainly not the standard we aim to provide, and we understand how frustrating this must have been.
We also apologise for the delay you experienced with your refund and the need to chase this. We appreciate your patience whilst this was resolved.
Your feedback regarding product quality and your experience shopping online has been noted and will be shared with the relevant teams, as we are always looking to improve both our products and services.
Best wishes,
The Moda in Pelle Team
Customer Service??
Is there anyone who can answer where shoes can be purchased or only online? Emails are unreturned. Chat isn’t available. Both phone numbers on website send you to a “this extension is not available”. Would love to buy but given brutal attempt at customer service would prefer to purchase in person.
March 17, 2026
Unprompted review
Reply from Moda in Pelle
Dear Customer,
Thank you for your review.
We are very sorry to hear about your experience when trying to contact us, and we sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand how important it is to be able to easily reach us and to have clear information when looking to make a purchase. Your feedback regarding our contact channels has been noted and will be passed to the relevant team for review and improvement.
In terms of purchasing, many of our products are available online via our website. However, please note that some of our physical store locations have recently closed, which may impact in-person shopping options.
If you would still like assistance with purchasing or locating items, please do contact us at customerservices@modainpelle.com
, or kindly provide us with your email ticket number if you have already been in contact, and we will be happy to assist you further.
We do apologise again for your experience and hope we can restore your confidence in our service.
Best wishes,
The Moda in Pelle Team
Awful quality boots and appalling returns service
Absolute shambles. I ordered a pair of boots that were reduced from £120 to £20 in winter sale. The quality was awful- you wouldn’t pay £20 let alone £120. When I couldn’t return via a concessions store, Moda in Pelle sent me a free returns label via Evri. I returned the boots over a month ago and have contacted the company to ask where my refund is, but they are now saying I need my ticket. I have sent documentation of the Evri tracking, with the item number and the timeline of their return to the Moda in Pelle warehouse.
This company not only now deals in poor quality shoes and suppliers, but is ripping off loyal customers.
Do not buy from here.
February 15, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and for the frustration caused regarding both the quality of the item and the delay to your refund. This is certainly not the level of service we aim to provide.
We understand your concerns regarding the return, and while a ticket number can help us locate correspondence more quickly, we are absolutely able to investigate using tracking details and order information provided. We are sorry if this was not made clear and for any inconvenience caused.
We would very much like the opportunity to resolve this for you as a priority. Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and include your Evri tracking details so we can locate your return and ensure your refund is processed without further delay.
Best wishes,
The Moda in Pelle Team
Excellent customer service
Beatriz customer service was most helpful and prompt in sorting out a query I had. The shoes are always good great quality fashionable and excellent value in a sale I buy often from here - fit seems right too so all good from me.
March 12, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are delighted to hear that Beatriz was helpful and prompt in resolving your query, and that you continue to enjoy the quality, style, and value of our shoes. It’s especially great to know that you find the fit consistent and that you shop with us regularly.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Beatriz and the wider team.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
I only ever buy Moda in Pelle shoes…
I only ever buy Moda in Pelle shoes now. Trainers, boots, sliders all fantastic quality. Super soft leather, really well made & last. Delivery is super quick & customer service is 5*
March 13, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are absolutely delighted to hear that you continue to choose Moda in Pelle and are enjoying the quality and comfort across our range. It’s wonderful to know that our products and service have made such a positive impression.
Your kind comments regarding our delivery and Customer Service team are greatly appreciated, and we will be sure to share this feedback with the wider team.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Great customer service
Fast delivery, but return took a while to be refunfed. So I've emailed customer service and Beatriz has sorted it for me very quickly.
March 13, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are pleased to hear that you were happy with the delivery and that Beatriz was able to resolve your refund query quickly for you. We do apologise for the delay you experienced with the return, but it’s great to know this was handled promptly once brought to our attention.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Great customer service when parcel I…
Great customer service when parcel I had returned went missing regular emails keeping me updated and issue resolved
March 12, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are delighted to hear that you had a positive experience with our Customer Service team and that your issue was resolved, even with the complication of a missing return. It’s great to know that our regular updates helped keep you informed throughout the process.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com
with your order number, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Evri 'lost' my parcel.
I initially missed my delivery, so the next day I requested it to be redelivered on the coming Saturday...not delivery, I contacted Moda in Pelle and Evri, the Moda in Pelle customer services were fantastic especially Nicole who was constantly in contact with me, Evri were useless, in the end admitting they had 'lost my parcel' so Nicole refunded my money after checking to see if there were anymore of my boots that I could replace, sadly not. I was fortunate enough (miraculously) to find my boots and they were delivered the following day.
I cannot thank Nicole enough for her patience and friendly support given to me during the really stressful time of not knowing where my 1st pair of boots had gone.
Thank you Nicole, you were amazing 👏.
February 26, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are delighted to hear that Nicole was able to support you so effectively during the delivery issue and that your refund and replacement options were handled to your satisfaction. It’s wonderful to know that her patience and friendly service made a positive difference during a stressful situation.
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Looks good but very stiff and painful
Looks good but very stiff and painful
March 2, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are sorry to hear that your item feels stiff and uncomfortable. We appreciate your feedback and understand how important comfort is when purchasing footwear.
If you would like any advice on breaking in your shoes or assistance with a different size or style, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Order confirmation
Order confirmation. No dispatch email and no order received over a week later!
February 20, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear that you have not received your order or dispatch confirmation. This is certainly not the level of service we aim to provide, and we apologise for the frustration caused.
We would very much like the opportunity to look into this for you and ensure your order is tracked and resolved as quickly as possible. Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to assist.
Best wishes,
The Moda in Pelle Team
Would have been nice to have actually…
Would have been nice to have actually received my order. A week after ordering online, I chased them up for a despatch date, two days later after no response I requested that they cancel the order, but then, coincidentally, the order was despatched! Evri had the order. After three days, Evri decided it was too big and needed a specialist courier service. After a week, Evri are in the process of returning the order back to MIP as I was able to get a refund from PayPal. Frustrating slow and. Lack of communication.
February 25, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about the delays and frustration you experienced with your order and the delivery process. This is certainly not the level of service we aim to provide, and we apologise for the lack of communication which understandably caused inconvenience.
While delivery issues are sometimes outside of our direct control, we always strive to ensure orders are dispatched promptly and tracked efficiently. We are glad to hear that your refund has now been received via PayPal.
If you ever need any assistance with a future order, please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Beautiful boots …
Beautiful boots received unfortunately did not fit but it was easy and simple to return and customer service were helpful and informative throughout.
February 25, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are pleased to hear that, although the boots were not the right fit, you found the return process simple and that our Customer Service team were helpful and informative. Your feedback is greatly appreciated.
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
I love the boots
I love the boots, very stylish & comfy & a great bargain.There was an Evri delivery issue, I never received the original order but once I contacted Moda In Pelle customer service, a replacement was quickly dispatched.
February 23, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are delighted to hear that you are happy with your boots and that our Customer Service team were able to quickly resolve the delivery issue. It’s wonderful to know you are enjoying your stylish and comfortable purchase!
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
My lovely shoes
Finally I find my shoes.. is exactly what I need, quality ,elegant and comfort ! I love my shoes, I looking this comfort in years...no more pain on my feet
February 18, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are delighted to hear that you are so happy with your shoes and that they provide the comfort and quality you were looking for. It’s wonderful to know they are making such a positive difference for you!
If you ever need any assistance with future orders, please contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Extortionate return
Extortionate return! I wish I had considered the return policy before purchasing. I ordered four pairs of boots (2 styles x 2 sizes). Unfortunately none were comfortable. It cost me £18 to return them. There is no store in Scotland where I could have returned them. For this reason I would not purchase from M in P again as other online sellers have much more favourable returns
February 20, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are sorry to hear that you were disappointed with the cost of returning your items. We understand that return postage can be frustrating, particularly when multiple pairs are purchased and need to be sent back.
Our return policy and available options are outlined on our website prior to purchase to ensure customers are aware of the process. We appreciate your feedback regarding accessibility for returns in Scotland and will take this on board as part of our ongoing service review.
If you would like any assistance with sizing guidance or future orders, please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
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