Beautiful shoes quality materials but thats where it ends. Painfully slow,shocking refunds process. Returned my item in December and received refund notification this week.nearly two months wait. Be... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Hi, I paid for next day delivery but it turned up 10 days later and I'm unsure whether this was due to delays at your end or Evri. I have contacted Evri to query the reason why it wasn't delivered on... See more
Company replied
Their shoes are pretty but the return process doesn't seem to work. How do you refund exactly? First time returning an item of clothing I opened a PayPal case to get my money back apparently ev... See more
Company replied
I like Moda in Pelle footwear and have bought from them periodically for a number of years. However, I'm not going to order again as they just have not updated with the times. Their returns process... See more
Company replied
Company details
Information provided by various external sources
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Contact info
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Unfortunately I have had yet another…
Unfortunately I have had yet another poor experience with this company.
I can’t fault the quality of the footwear but the customer service completely lets this company down.
I now have 8 shoes/ boots that I have purchased and I continue to shop with them on line as I love the products.
My experience with the customer service side of the business however has been frustrating.
My latest experience involved the return of an item which was unfortunately not suitable. Their return policy is that you have to pay for returns which I completely accept and understand.
I returned the boots, paid for the postage and waited for the money to go back into my account. They returned the money paid minus the postage. I emailed them to explain that I had already paid and therefore should have a full refund but to date they have ignored my email, however I can’t say that I’m surprised due to my previous experiences!
I would advise any potential customers to be aware that dealing with this company is not without risk, great if your purchase works out as the footwear is lovely but any issues encountered are frustrating to resolve.
The issue with the customer service could easily be resolved with the correct management.
February 19, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your continued frustration with our Customer Service team and for the inconvenience caused regarding your recent return. We truly appreciate your loyalty to our brand and are disappointed that the service you received did not reflect the high standards we aim to provide.
Regarding your refund, our policy is to refund the amount paid for the item itself; however, we do assess return postage costs on a case-by-case basis where a fault or error on our part is confirmed. We are sorry if this caused any confusion or inconvenience and understand your frustration in this instance.
We would very much like the opportunity to resolve this matter fully. Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will ensure this is reviewed as a priority.
Best wishes,
The Moda in Pelle Team
Very poor returns service
Beautiful shoes quality materials but thats where it ends. Painfully slow,shocking refunds process. Returned my item in December and received refund notification this week.nearly two months wait. Better buying from QVC and get your refund in a matter of days!
February 18, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about the delay in receiving your refund and for the frustration this has caused. This is certainly not the level of service we aim to provide, and we appreciate your feedback.
While refunds are processed as soon as items are received and checked in our warehouse, we understand that a long wait can be frustrating. We are continuously reviewing our processes to improve speed and efficiency for our customers.
If you would like us to confirm that your refund has now been completed or need further assistance, please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Returned pair of ankle boots,too big
Returned pair of ankle boots,too big
Refunded monies quickly
Great service
February 18, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are pleased to hear that your return and refund were processed quickly and that you were happy with the service provided. Your feedback is greatly appreciated.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
I purchased a pair of trainers in…
I purchased a pair of trainers in November and sadly one of the zips wouldn't stay done up which became incredibly frustrating.
I contacted customer services with pictures and proof of purchase and I was provided with the option of a replacement pair of trainers or credit on account for a future purchase.
Excellent customer service 👏
February 12, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are delighted to hear that you had a positive experience with our Customer Service team and that we were able to provide a suitable resolution for you. It’s always encouraging to receive such kind feedback, and we will be sure to share your comments with the team.
If you ever need any assistance in the future, please feel free to contact us at customerservices@modainpelle.com and we will be happy to help.
Best wishes,
The Moda in Pelle Team
Extortionate returns cost
It cost over £10 to return shoes which only cost £50 in the first place! An absolute rip off. The shoes I ordered were too big, I would have been happy to order the smaller size but didn't want to risk forking out another £10 if they weren't right. 1 lost customer!
February 16, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are sorry to hear that you were disappointed with the cost of returning your item. We understand that return postage can be frustrating, particularly when an item is not the right size.
Our return policy and available return options are outlined on our website prior to purchase to ensure customers are aware of the process. However, we do appreciate your feedback and understand how this may have influenced your decision not to reorder in a different size.
If you would like any assistance with sizing guidance or a future order, please feel free to contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to help.
Best wishes,
The Moda in Pelle Team
Terrible company
Terrible company. I ordered a pair of loafers, which arrived damaged. I contacted MIP and returned the shoes via Evri. I have still not received my refund. The tracking showed that they were returned on the 7th February. I emailed MIP and they stated they haven’t received the shoes yet! I have sent screenshots proving the return, with the tracking information etc and now they are simply ignoring my emails.
Disgusting company and I will be contacting Trading Standards.
February 7, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and for the frustration this situation has caused. This is certainly not the level of service we aim to provide.
While tracking may show that a parcel has reached the returns location, items do still need to be received and processed by our warehouse team before a refund can be issued. However, we would very much like the opportunity to review this further and ensure the matter is resolved for you as quickly as possible.
Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and we will be happy to investigate this with our warehouse and courier partners.
Best wishes,
The Moda in Pelle Team
Poor quality and still waiting on refund!
I ordered a pair of 'leather' boots which were very poor quality faux leather, despite being over £100 full price. Disappointed, I completed the refund form and posted the item back recorded delivery (requiring signature on receipt). It has now been 2weeks, 3 contact emails sent via various platforms and nothing heard back from the company regarding getting my money back. Would never use this company again.
February 13, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are sorry to hear that you were disappointed with the item you received and for the delay in receiving communication regarding your return and refund. This is certainly not the level of service we aim to provide.
Once a return is received at our warehouse it does require processing before a refund is issued, however we would very much like the opportunity to review this for you and ensure everything has been handled correctly.
Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to investigate this matter further for you.
Best wishes,
The Moda in Pelle Team
Terrible customer service takes ages to…
Terrible customer service takes ages to respond to you. Awful item.which was damaged . Eventually instructio s to sent back ???? For what reason . Never again
January 22, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and apologise for the delay in receiving a response from our Customer Service team, as well as the issue you experienced with your item. This is certainly not the level of service we aim to provide.
In some cases we may ask for items to be returned so that our team can assess the issue and process the appropriate resolution. However, we appreciate that the process may not have been clearly explained and we are sorry for any frustration this caused.
We would welcome the opportunity to look into this further for you. Please contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, so we can review this matter for you.
Best wishes,
The Moda in Pelle Team
Shocking customer service
Shocking customer service. I returned an item. No refund within the 10 day timeframe. No online chat available. Phone calls unanswered despite being within their advertised hours. No answers to my emails or their completed online contact form. Very concerning.
February 12, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and for the frustration caused while trying to arrange your refund and contact our Customer Service team. This is certainly not the level of service we aim to provide.
Refunds are typically processed within our stated timeframe once a return has been received and checked by our warehouse. However, we would very much like the opportunity to look into this for you and ensure this has been resolved correctly.
Please could you contact us at customerservices@modainpelle.com
with your order number, or kindly provide us with your email ticket number if you have already been in contact with us, and our team will be happy to investigate this for you as a priority.
Best wishes,
The Moda in Pelle Team
Great brand, great service
Every interaction I have had with Moda and Pelle's customer service team has been exemplary. They go the extra mlle to resolve any issues. Their online and delivery service is slick and seamless and I'd highly recommend their shoes too! Stylish, comfortable and great quality.
February 11, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your kind review!
We’re delighted to hear that your experience with Moda in Pelle, from our customer service to our shoes, has been so positive. Your recommendation means a lot to us!
Best wishes,
The Moda in Pelle Team
I returned a pair of boots
I returned a pair of boots, which were delivered to Moda in Pelle on 26th January. I was promised a refund would reach my bank account on 9th February but it was not made. I have tried to contact them by phone but no one is available, I have sent emails but they take ages to answer. I will Never but from them again. Very poor customer service
Customer ticket number 284512
February 11, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about the delay with your refund and the difficulty you experienced contacting us. To help us look into your case and ensure your refund is processed as quickly as possible, please provide your email ticket number from your correspondence with our customer service team.
Best wishes,
The Moda in Pelle Team
Good response from customer services
I bought a pair of ankle boots which turned out to be faulty. I contacted Moda in Pelle and sent in photos showing significant fading to the fabric. I was initially offered an exchange or credit note but my request for a refund was subsequently honoured. I am happy with the service and the outcome.
January 23, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We’re delighted to hear that our customer service team were able to resolve your issue and provide a satisfactory outcome. Your feedback is very much appreciated, and we’re glad you are happy with your experience.
Best wishes,
The Moda in Pelle Team
Customer service is appalling
Customer service is appalling. Been waiting over 12 days for a refund, They take payment quick enough, but don't refund .They recieved my returns on the 29th January and I am still waiting for my refund. I do not recommend buying their shoes or boots online.
February 10, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for leaving your review.
We are very sorry to hear about the delay with your refund and understand how frustrating this must be. To enable us to investigate your case and resolve this as quickly as possible, please provide your email ticket number so we can locate your correspondence and take appropriate action.
We sincerely apologise for the inconvenience this has caused.
Best wishes,
The Moda in Pelle Team
Unacceptable delay
Had to return order due to fault. Used Evri service as instructed. Although I sent proof of posting to Moda, they would not initiate a refund until the item reached the warehouse. Nearly two months later the refund has not yet reached my account.
Reply to Moda: is this the ticket number - #1936073 (Web 1936063)?
February 10, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for leaving your review.
We are very sorry to hear about the delay with your refund and completely understand how frustrating this must be. As refunds can only be processed once returned items are received in our warehouse, we are unfortunately unable to expedite this.
To help us investigate and resolve this matter as a priority, please provide your email ticket number so we can locate your correspondence and review the situation.
We sincerely apologise for the inconvenience this has caused and appreciate your patience.
Best wishes,
The Moda in Pelle Team
Faulty boots sent to me
Faulty boots sent to me, terrible customer service. Returned boots nearly 3 weeks ago and still awaiting a refund. Be careful about buying from this company.
February 10, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the faulty boots and the delay in receiving your refund. We completely understand your frustration and take your concerns seriously.
To allow us to investigate your case and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
Faulty boots and poor customer service
Purchase boots which arrived faulty. I have sent an email but had no response and tried phoning customer services. Advised the wait wax 3 mins after 15mins waiting they cut me off. First time ordering from this company very poor customer service I won’t be ordering from them again.
February 9, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the faulty boots and the difficulties you’ve experienced trying to contact our customer service team. We understand how frustrating this must be, and we take your feedback seriously.
To allow us to investigate your case and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
No answer from customer services
Boots arrived damaged. Emailed 3 times, lodged 3 support tickets, used messaging, online form, requested call back and nothing after nearly 2 weeks. Website says to use their live chat but there isn't any. I'm worried they are going into administration so may have to go through my credit card company to get my money back.
February 9, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the difficulties you’ve experienced with your damaged boots and the lack of response from customer services. We understand how frustrating this must be, especially given the multiple attempts you’ve made to contact us.
To allow us to investigate your case and address it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
NEVER BUY FROM THIS COMPANY
NEVER BUY FROM THIS COMPANY, A SCAM!!
I purchased some shoes online. Faulty and already used items sent in tattered used boxes! No response from them at all. No postage to return the goods either. Reporting them to Trading Standards; the business should be shut down. Terrible. You have been warned, do not buy from this company.
Still no refund, all items returned and return confirmation from EVRI. Moda in Pelle never reply to emails. I've raised a case with Trading Standards to investigate this company; fraudulent, needs to be shutdown! Date today 22/02/2026 still nothing to date. Scam! Several emails sent! Ticket number (286206). Raised issue with Resolver as well as Trading Standards.
January 30, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you’ve experienced with the condition of your items and the difficulties in returning them. We completely understand your frustration and take your concerns seriously.
To allow us to investigate your case and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the matter.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
No refund after waiting a month
No refund after waiting a month. No response from customer services to my emails. Website says refunds in 10 days, but I returned these on 5 Jan and still no money back. (I used the returns postal platform and have proof of receipt back at the companies depot) Tried to send a message in messenger only for an auto message telling me to email, which I have done.I am getting very concerned and am about to contact my card company to report this.
I see this company went into administration a month ago 🤦♀️
February 6, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the delay in your refund and the difficulties you’ve experienced contacting us. We completely understand your concern, especially given your proof of return.
To allow us to investigate this matter and resolve it as a priority, please provide your email ticket number so we can locate your correspondence and review the situation promptly.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
Disappointed & Angry
Same as everyone else! Returned shoes at my own expense and despite emails and calls....nothing!!! No refund and although several calls and in a queue, then cut off or lines closed before 3pm. Wish I'd read reviews...never again
January 25, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We’re very sorry to hear about the issues you’ve experienced with your return and the delays in receiving your refund. We completely understand how frustrating this must be, especially after your efforts to contact us.
To allow us to investigate your case and ensure it is resolved as a priority, please provide your email ticket number so we can locate your correspondence and review the matter.
We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Best wishes,
The Moda in Pelle Team
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