Modani Furniture Reviews 392

We had a broken piece of glass in part of order. Jose was the most efficient at taking care of this for us. He said we would have our replacement part in two weeks.

Difficult at first. Did not appreciate the first offer. Can not say if I would purchase another item at Modani.
Representative Brigitte was wonderful to deal with.

Brigitte was prompt in resolving my issue

My reason for 5 stars is the exceptional customer service I received dealing with an issue I had with my brand new sectional that got delivered. Two sectionals (out of five) had some stains. The delivery guys took pictures and told me to contact Modani’s customer support.

First, I called the store, and Makayla told me to send an email and she immediately helped me file a claim. I didn’t have to follow up. She knew what to do, and did it immediately.

Then, a day or two later, I get contacted via text by Jose (whom I had such a pleasant experience with). He was quick to respond to my texts, and he helped me set up a technician to come inspect my sectionals. When my schedule didn’t work with the technician’s schedule, Jose replied back in a courteous and patient manner. He worked with me to get the issue resolved. He took the initiative to follow up on a Monday, after the weekend had past. (Normally, with other companies, I’m the one to reach out to get the status or an update.) José suggested other solutions, and gave me a choice that worked for me.

I would buy more furniture from Modani due to this experience. There’s comfort in knowing that if I purchase from Modani, and there’s an issue, they want to make it right. That’s valuable to me.

Modani provided a beautiful product and of high quality, the sales team were very professional and the logistical team were incredibly nimble. Thank you for a great experience!

Gave me the attention I really needed, excellent

Jose was very helpful in replacing the missing pieces on my chairs. I appreciate the quick turnaround. Thank you very much.

Customer service representative Ms. Karla B was very helpful and prompt in addressing the issue I have with the product. Made it really easy to process the request for the replacement part.

Brigitte was helpful and responsive in takin care of the replacement for our dresser!

I ordered $5000 bedroom set for client and paid extra for "white glove" delivery and set up. One week after delivery, my client moved into his new condo and tried to open the top drawer of nightstand. He found 3 screws ajar/missing and the holes were stripped out of wood that holds the metal drawer guides.
I immediately emailed salesman Daniel who sold me set with explanation and pictures of damaged drawer andcrequested replacement.
After 1 week, didn't get any response, so finally contacted Daniel and he told me he would contact his manager and get back to me. Another week passed by without any response, so called Daniel and he told mesomeone from customer service in Florida office would get back to me with resolution. Another week passed by without any response, so called Daniel again. 3 days later, I received "blind" automated text message that i didn't buy "insurance" so they are not going to replace damaged nightstand and I needed to find someone to fix it myself.

HORRIBLE CUSTOMER SERVICE AND CHEAP QUALITY OF FURNITURE PROBABLY FROM CHINA.

DO NOT BUY FROM MODANI. HORRIBLE BUYING EXPERIENCE AND NO FOLLOW UP AFTER ALMOST 1 MONTH.

DO NOT BUY!!!!! DO NOT BUY FROM THIS COMPANY. THEY TAKE YOUR MONEY AND NEVER RESPOND!!!!!!

I purchased a Florinda table from the Boca store which is a motorized table and also purchased a 5 year warranty. After 15 month the table is stuck open half way and will not open or close. I was told by the warranty company that the store does not carry the table anymore and they can’t get parts. I have been fighting with the store, customer service and the warranty company that want to give me a store credit for what I paid, not including tax, delivery, or the warranty or a small cash settlement that is less than half of what I paid. There is no table in the store as big as the one I purchased and none that resemble the table I bought. I am very, very unhappy with this outcome and will never recommend anyone to purchase furniture from this store. A dining table should last decades, not 15 months. I will also have to pay someone to remove the old table.

I had an issue with a table top I ordered. There was a defect on one end. A technician was sent out to try to repair but unfortunately after he tried diligently to address the issue, it was not to my liking. The customer service tried to accommodate me with some other options. I said I would be more happy with a new table top. They agreed and ordered me a new one. Stay tuned and I will hopefully be able to report back that it is perfect! Thank you!

Karla J and her manager were very responsive to our situation. They respected that we are very loyal Modani customers. They treated us the right way! The Modani way.. I so appreciate their time and effort- it makes all the difference! Thanks again

Had an issue with my furniture that was delivered and resolving it was a great experience due to Karla J. She followed up even when I had forgotten to reach back out to them. I really appreciate that there are still good customer service representatives working to make a difference.

I have purchased a new sofa from the new Modani collection , I love it so much. Comfort level is on point and I have received several compliments when having guests over on how it looks! Very happy with my experience

Not recommendable. The leather items fall apart in 2-3 years of use. Expensive for the quality.

Do not buy from Modani. They delivered my furniture after the allocated time for the delivery. I was unavailable to check the delivery when they arrived and my husband who is blind unknowingly accepted it. The delivery folks took the boxes. The 8 chairs I ordered do not fit properly under my table. Modani is now demanding that I pay a 30% restocking fee (which they did not tell me when I purchased the items) because I don't have the boxes. It really bothers me when a company takes advantage of someone who is disabled.

An AWFUL experience with MODANI furniture in Fort Lauderdale.

I bought a sofa at Modani in Fort Lauderdale and I am having difficulty to make a return. The show room has denied any responsibility and told us to deal directly with the customer service witch appear to be an entirely a different entity.
They told me that it was my responsibility to return the Sofa disassembled, in the original boxes (which the delivery people took back) and pay a carrier to return it to their warehouse in MiamI + 30% restocking fees. I was only aware for the 30% restocking fees ( I never received a return policy).
I am still waiting for a response from the manager of the show room or the customer service.
I wouldn’t recommend anyone buy from them.