MODEKUNGEN® Reviews 

219
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Order pass in May (promising 10 days delay max), received items 8 weeks after after sending 4 mails, items made in China, poor quality, sewings are not straight and give the item a strange shape even... See more

Rated 2 out of 5 stars

I ordered on April 13th still hasn't arrived, I've been given a tracking number ra916933251hk which doesn't track anything and I've spoken to customer service at least 3 times and have had no reply th... See more

Company replied

Rated 1 out of 5 stars

AVOID!!!! Ordered 5 items last January and a year later, only received 1 out of 5!!! My worst shopping experience ever, aim going to pursue this website. They are breaking law on so many levels!... See more

Rated 1 out of 5 stars

Awful. Awful. Awful. I only ordered this jacket because the website makes it seem like it's a European company, when in fact it's a Chinese company, producing cheap rubbish in China! So with my guar... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Jewelry Store
  5. Men's Clothing Store
  6. Shoe Store

Information provided by various external sources

MODEKUNGEN® is an online clothing store dedicated to bringing you the best of the latest trends in clothing, shoes and accessories.


Contact info

2.2

Poor

TrustScore 2 out of 5

219 reviews

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2.2

All reviews

(219)

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Rated 5 out of 5 stars

awesome!

such a gorgeous stuff in there! i like it and i really love it to wear it.
the fashion is always up to date, everything you need you can find it here, very recommended for you. go check it out guys 😊😍😘

January 21, 2016
Unprompted review
Rated 5 out of 5 stars

Hell yea!

Everythin good, all good;)
fast n they keep their selection up to date

December 25, 2015
Unprompted review
Rated 1 out of 5 stars

Still a joke! horrible experience!

So this is my second time telling my story. Last time i posted a review i got in touch with the customorservice team but sadly they could not help so iam close to 3 months waiting for my orders now - every time i ask what is happening they just tell me to keep waiting - several weeks ago i got my two tracking numbers and non of them works and eventhou ive told this to modekungen several times they just tell me to be patient and that it will be updated shortly. as a customer i fell absolutely
abandoned and to be honest i dont know what to do next. To sum it up - the 17. oct i order 5 items one item arrived in singular 6 weeks later. i still havent seen the shadow of the remaining items - funny thing is - modekungen has a quite long waiting time but it took them less that 24 hours to collect my money from my card. I do not believe that i will ever get my items and the customerservice team dont seem to give a **** about my situation. very very bad experince! :((

December 20, 2015
Unprompted review
MODEKUNGEN® logo

Reply from MODEKUNGEN®

Hi Nicolai!

We have been in touch by email and as explained, due to the shipping issue with your two packages at the shipping company - we arranged two new packages to be shipped. We are very sorry about that issue, but you will receive your two new packages this week.

Tracking numbers and tracking links has been emailed to you.

All packages are fully insured and we take all responsibility that all orders reaches our customers.

We have also arranged a gift card by email due to this problem caused.

Please let us know at support@modekungen.se if you need any assistance, we're happy to help 24/7.

Have a nice day!

Martin

Customer Service Team

Rated 5 out of 5 stars

excellent modekungen

greatings from Aiko in japan! much like the goods you sent me thx thx! :)

December 16, 2015
Unprompted review
MODEKUNGEN® logo

Reply from MODEKUNGEN®

Thank you Aiko! Welcome back anytime!

Rated 1 out of 5 stars

Super disappointing...

So I heard about this site a while ago back when I was in middle school. I always browsed it and wanted to buy clothes from here, I thought they had really cute stuff at the time. Flash forward to now. I randomly remembered this store and decided to buy some clothes. I only bought 2 items (Thank God). So it takes one of them 1 month to arrive. The other takes 2 months...wha? Are the clothes being made to order in a sweatshop...why such a long wait? Don't worry I'll get to that later. Anywho. After worrying for a loooong time whether or not the items got lost in delivery I fiiiiinally received them. Annnnd I'm extremely disappointed to the least. The quality of the items was subpar at best. The material of the first item that arrived was the worst. The most itchiest uncomfortable fabric known to mankind. The pattern on the item was not even or aligned in a way that transitioned nicely. The craftsmanship was okay, nothing was immediately falling apart after trying it on. But then again I could only wear both items once. The 2nd item had slightly better fabric quality...hey at least it wasn't itchy! But the sizing was super weird. I ordered the same size for both clothes. The 1st one fit, the 2nd one....nooooooope. I could barely get it on. And once I struggled to put it on I could barely get the damn thing off...I was legit afraid I would forever be trapped wearing that like it's some horrible symbiotic parasite. And unfortunately(or fortunately..) Modekungen doesn't make Venom suits.
So how the hell does that work? If the sizing isn't standardized across all the clothes then it'd be nice if it was listed somewhere. Now maybe this is a "Euro" thing...I don't know. But when I got my 2nd item...it was sewn shut. If I recall correctly there was strings sewn the bottom portion together and the button holes weren't even holes...uh. So I have to finish making my garment now...I guess. Cool. I've ordered things for ASOS and the clothes were not sewn shut. So I don't understand?

Now onto next thing. So I wasn't under the impression while browsing the site that my clothes were going to ship out of China. Perhaps I'm blind but I don't see anything referencing shipping from China or clothes being made in China whatsoever. I had believed that this was a clothing store located in Sweden. I mean I can't be a complete idiot to believe this...the sites main language is in Swedish. Hence the tiny Swedish flag. The main currency is Euros not Yuan. Even the url has .SE in it implying that is a Swedish domain. Checking the site again it says in the about page that they have offices in China along with showrooms...whatever that means. Also when you request a return the return address they provide you with is straight up located in China. The quality is like that of those cheaply made asian clothes. Which there's completely nothing wrong with that if that's what you intended to buy in the first place. I was not. Judging by the NOT cheap prices I wasn't expecting the quality to be so bad. I have no problem with buying cheap Aliexpress-like clothes because I know what I'm getting. It's a cheaply made knockoff for a low price. But with Modekungen they give the impression that their clothes aren't cheaply made...going by the price tag. If they were Aliexpress pricing I wouldn't be shocked at what I received in the mail. You get what you pay for. Not so with Modekungen. Speaking of cheap wholesale clothes. The sizing seems like it was made for thinner women *cough* petite asian girls. I'm suspicious considering almost all the photos on the website have the head cropped out. I assume that most of the photos are asian models. Implying the the sizing is smaller than would be expected. Oh I almost for got to add. The 1st item did not at all look like its picture. The material was much different than it appeared online.

Lastly the shipping. Honestly this is what upset me the most. It's a total racket. Maybe less so for those living on the same continent or nearby continent. I'm in NA. Shipping took a long time to get here. Presumably Chinese shipping is super cheap but slow as hell. Overseas shipping back to China is slow as hell and expensive as hell. If only I would have known this before...Even Ebay buyers complain of this. I read someone getting an item not as described and having to return it only to realize it costs like $40 to ship back a $20 item...Wut. That's extremely shady to me. They lull you into a false sense of security with the 60 day return policy. Send you subpar quality products and trap you with them because they assume you won't want to lose even more money trying to ship & return the item back to them. Not to mention the long wait, with customs and such, so you'll probably miss the 60 day return anyway. If you try to buy the faster shipping it will likely be 3 times more expensive than the item you purchased. :) Now since I got both of my items at completely different times I wonder when my 60 day return policy actually began? Does it start when I received the first item? Or does it start when I receive the second one? I certainly hope it's not the former. Cause...if so. Wow. I got a message stating my return status is
"ready" That my return policy has expired...good one. "Store Credit If Returned" Yeah. No. Say it with me now. C a s h R e f u n d.

So frankly I'm pretty disgusted by this experience. My only saving grace is that I didn't order more items! I will never be ordering from here again.

November 29, 2015
Unprompted review
MODEKUNGEN® logo

Reply from MODEKUNGEN®

Hi MiuMiu!

We cannot find any details about your order (order number, email address or such) so we can't find your order and see any details.

You're always welcome to return within 60 days of receipt. Please contact us on support@modekungen.se so we can assist you quickly.

Have a nice day!

Martin
Customer Service Team

Rated 5 out of 5 stars

Easy 5

I got introduced to this site by my girlfriend, and I can just say that they have some dope clothes! and also free shipping which is good because that tends to cost a lot on other sites.
Customer service is also real rad n personal!
So yea im happy ;)

November 9, 2015
Unprompted review
Rated 5 out of 5 stars

thanks Mdkn!

Im so happy with my purchase and i got my items fast! Im also very satisfiend with their customer-service
Easily 5/5 stars!

November 9, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

After a mismatch with my order, they immediately reimbursed the full amount by sending a gift card, which was a fair and honest thing to do, they contacted right away to check whether i was satisfied or not.

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Wonderful service!

I got the help I needed and everything went smooth with no issues, great customer service!

August 30, 2015
Unprompted review
Rated 4 out of 5 stars

Good service.

Love their graphic tees, good quality fabric and prints. Had an issue with sizing, they helped by giving me a discount.

August 19, 2015
Unprompted review
Rated 5 out of 5 stars

this shop has been amazing!

all the products and their giveaways, it's all very wonderful to see :)

July 23, 2015
Unprompted review
MODEKUNGEN® logo

Reply from MODEKUNGEN®

Thanks for the feedback Mika! xx

Rated 1 out of 5 stars

2 months and still waiting

I ordered a dress on 5/25. It has been two months now and I still have not received it. Every time I contact customer service, they give me excuses like "there is a delay in production" or "there was a sizing error". Now, two months after my order, they tell me that my product is no longer in stock. Extremely disappointed and will not be shopping here again. Do not order from here.

July 21, 2015
Unprompted review
MODEKUNGEN® logo

Reply from MODEKUNGEN®

Hi Grace!

You are absolutely correct, we made a production misstake in your order and because of this misstake we had to cancel the order and refund you. The refund was made 21/7 and will arrive at your account within a few working days. We have informed you this by email and our live chat.

Grace Yang, due to our misstake we also (as you know) issued a gift card to you on the amount of 25 USD as compensation.

We are once again sorry for this cancellation.

Please don't hesitate to contact us if you have any questions or concerns.

Regards,
Martin @ Customer Service

Rated 4 out of 5 stars

Very nice clothes but a little expensive

I really like the clothes and accessories you have on your website, but I don't order that often from you because the stuff is a little pricey! And also the quality of the web can be a little higher.

July 15, 2015
Unprompted review
MODEKUNGEN® logo

Reply from MODEKUNGEN®

Hi Elinn!

Thanks for your review! We have good news for you - we just launched the department MODEKUNGEN® YOUTH which focus on trendy fashion at a great price. Feel free to check it out in the store :)

We are also working on a completely new site, please stay tuned.

Have a nice summer!

xx

Rated 5 out of 5 stars

Perfect

I love your fantastic clothes - all fashionable and in style. The support chat is very fast and friendly.

June 23, 2015
Unprompted review

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