Emma was extremely helpful, walking me through each step and sending me information in English when I couldn't find it on the website myself. She truly made this an easy, stress-free experience, and I... See more
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Bike was truly a patient young salesman that explained everything precisely and extremely thorough too. He actually spent over an houf so i could fully understand the savings i couod make with this... See more
Never buy anything from this company. Worst company ever. Worst customer experience. Worst communication. Send unexplained invoices. Charges advance payment for their worst service. Doesn't pickup p... See more
Company replied
Fantastic customer service! Sabrina helped me sort out my account and payment which was late due to a problem with my email. She was calm while she guided me through a very stressful situation and she... See more
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Company details
About Modstrøm Danmark A/S
Written by the company
Om Modstrøm
Velkommen til Modstrøm Danmark A/S TrustPilot side. Vi konkurrerer med de eksisterende udbydere af strøm til gavn for både virksomheder, forbrugere og klimaet. Vores ønske er at tilbyde vores kunder produkter, der både gavner deres el-regning og klimaet.
Vi køber strøm på de etablerede elbørser og sælger den videre til vores kunder. Strømmen bliver leveret til vores kunder via de såkaldte el-netselskaber. Det er dem, der ejer el-nettet i Danmark, og som alle andre udbydere af el her i landet også benytter sig af.
Contact info
Hedegaardsvej 88, 2. sal Øst, 2300, København, Denmark
- 82 100 200
- kundeservice@modstroem.dk
- www.modstroem.dk
4.2
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will definitely have another…
I will definitely have another provider over this one , the guy selling me the subscription was so desperate, now i understand why. Very expensive and subscription charges, so sign it carefully 🙏
May 20, 2026
Unprompted review
Reply from Modstrøm Danmark A/S
Hi Pawan,
Thank you for your review.
I understand that our solution was not the right fit for you in the end, and I respect your decision to switch.
My colleague will continue to follow the case through to ensure everything is completed correctly before your switch.
While I am sorry to see you leave, I appreciate the constructive dialogue and wish you all the best with your new provider.
Kind regards
Team Modstrøm
Very good conversation and fast help
Very good conversation and fast help. Thanks.
May 18, 2026
Unprompted review
Johan provided excellent service
Johan provided excellent service - top tier.
May 12, 2026
Unprompted review
I've asked for the overcharge due to…
I've asked for the overcharge due to switching to electrical heating. Modstrom did a very good job to calculate and reture.
May 6, 2026
Unprompted review
Magnus Kay made the whole switchover…
Magnus Kay made the whole switchover easy and provided all the information. Can recommend, and a good deal.
May 6, 2026
The individual I spoke with was very…
The individual I spoke with was very well prepared and ready to answer any and all questions, straight to the point and friendly. He quickly explained your services and terms and pointed out the potential savings if we would subscribe to your services.
May 1, 2026
Overall they responded very well
Overall they responded very well . I didnot know about their services cos I had problems myself for that .
April 28, 2026
I had a very pleasant interaction with…
I had a very pleasant interaction with Kybra. She was very professional and service minded in her attitude. She addressed my concerns and immediately followed up with an email. Highly appreciated.
April 29, 2026
Unprompted review
Service minded
Little waiting. English speaking. Very polite and service minded. Good price.
April 29, 2026
Unprompted review
Emma was great
Emma was great. She identified my issue and solved it immediately.
April 28, 2026
Unprompted review
They demand 50dkk just bc i dont…
They demand 50dkk just bc i dont allowed them to automatically draw many from my card i prefer to pay the bill monthly. They also continued to charge me 2 months after i had allready quit the agreement.
April 27, 2026
Unprompted review
Reply from Modstrøm Danmark A/S
Hi Amelia
Thank you for your review.
I can understand why this situation feels frustrating.
According to our records, your agreement ended almost a year ago, and there has been no activity or invoicing from us since April 2025. Any outstanding balance has since been transferred to a third party, who are now handling the matter.
If you have questions regarding the current balance or payments, we recommend contacting them directly so they can assist you further.
Kind regards
Team Modstrøm
Praise for Excellent Service
I would like to commend Nikolaj Gjuga for the excellent service. I am very satisfied with the professionalism, kindness, and overall experience. Thank you for the great work!
March 19, 2026
Unprompted review
I wanted to change my electricity…
I wanted to change my electricity company because i feeled like i was paying more than i should and i apply online for Modstrom electricity then as soon as i applied i got a call from Niels who guided me through on how much i am consuming every year and around how much i should pay normally, i was shocked to hear that i was paying 3-4 times more than i should and he gave me a nice offer. I would definitely recommend this company!
March 30, 2026
Mille fixed my problem
I had a problem with a wrong location and the company fixed it in the shortest time possible. The consultant, Mille, was very nice and attentive.
March 19, 2026
Unprompted review
I had an excellent experience with…
I had an excellent experience with customer service, thanks to Nikolaj. He was incredibly helpful, professional, and friendly throughout the entire interaction. Every question I had was answered clearly and patiently, and he went above and beyond to make sure my issue was fully resolved.
The level of care and attention I received truly stood out, and it made the whole process smooth and stress-free. It’s rare to come across such outstanding support, and I really appreciate the effort Nikolaj put in.
Highly recommend — this is exactly how customer service should be!
March 17, 2026
Unprompted review
When they offered me to move from Andel…
When they offered me to move from Andel to their company, they said it would be cheaper.
I was paying 230 kr wit andel, with this company I am paying around 350 kr.
Now I cannot change because the contract is for 3 years
October 16, 2025
Reply from Modstrøm Danmark A/S
Hello
Thank you for your review.
We would very much like to look into your case, as we cannot identify you based on the information available in your review.
If you could please send us your full name, address, or customer number in a private message, we will gladly review your agreement and the pricing with you.
We also want to clarify that our agreements and pricing structure depend on the specific product chosen, and we would be happy to go through this together to ensure everything is correct.
Kind regards
Team Modstrøm
Great customer service to solve your…
Great customer service to solve your issues with full collaboration!
February 18, 2026
Unprompted review
Good quality services and low cost
February 9, 2026
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