Moginie James - Roath Reviews 

155
TrustScore 4.5 out of 5

4.5

92 Albany Road, CF24 3RS Roath, GB


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Rated 5 out of 5 stars

Nicole was my estate agent who showed me around the property. She was thorough, professional and answered all my questions. I had a few more questions regarding the property, for which she was proacti... See more

Rated 5 out of 5 stars

I met Nicole for a viewing at one of Moginie James' properties to let and she was friendly and very helpful in answering all the questions I had, I would recommend.

Rated 5 out of 5 stars

We have used Moginies Roath office to tenant find for nearly 20yrs . The manner in which our most recent application was handled by Stefan was efficient and professional and and a credit to any off... See more

Company replied

Rated 5 out of 5 stars

First class highly profession service ! My experience with Dylan Burberry from Mogine James has been absolutely first class in every respect . Dylan has been excellent at keeping in touch at... See more


Company details

  1. Real Estate Agency
  2. Property Investment

About Moginie James - Roath

Written by the company

Founded in 2001, Moginie James is an award-winning estate and letting agent with three branches in Cardiff. Our expert team is passionate about property and our clients' needs are always at the heart of everything we do.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Moginie James customers can get everything they need under one roof.

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Trusted by Cardiff for over 20 years

Written by the company

Whether you're looking to sell or let, you can rely on Moginie James to get you there.

Contact info

  • 92 Albany Road, CF24 3RS, Roath, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

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4.5

All reviews

(155)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly service and well explained by…

Friendly service and well explained by Mercedes.

November 18, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Malith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Mercedes 5 stars!

Mercedes was very informative and helpful during our viewing. She answered my questions in detail and was very knowledgable over the property.

November 15, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Customer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great house viewing by Mercedes

My house viewing by Mercedes Kouzoukis was a wonderful experience. She was very informative and answered any and all questions that I had. I was very pleased with the service provided.

November 1, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Jade

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Mercedes

Mercedes was very approachable and professional with excellent communication skills. Her knowledge of the property was also faultless. Thanks for your help.

November 1, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Claire

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thanks so much to Mercedes for her…

Thanks so much to Mercedes for her excellent communication and for showing us around the house!

October 25, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Molly

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

All good I am so happy

All good I am so happy

October 3, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Ghebrezgi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good service with a reassuring manner

Christopher in the office was really attentive and helpful talking us through the options available to us. Mercedes was at the House when I arrived and showed me around the flat. She had all the details to hand and went through what I needed to do going forward and the application was sent to me promptly.
Overall a really pleasant and friendly company to deal with

September 30, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes and Christopher a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Our experience with Mercedes on a…

Our experience with Mercedes on a property view was awesome. She took her time to give quality videos and explanations at every step of the way.

Thank you Mercedes

September 6, 2024
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Reply from Moginie James - Roath

Dear Ajakaye

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Our experience working with Mercedes to…

Our experience working with Mercedes to secure a property was exceptional and seamless. Her responsiveness and diligence in addressing all of our questions and concerns were greatly appreciated. She was also highly accommodating during the property viewing process. Mercedes provided comprehensive explanations regarding all aspects of the tenancy and ensured that we were fully informed about the property. Her professionalism made the entire process smooth and pleasant. We extend our sincere thanks to Mercedes for her outstanding assistance.

September 3, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Joshua

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We had a fantastic and effortless…

We had a fantastic and effortless experience working with Mercedes to secure a property. She was very responsive and diligent with whatever questions or concerns we had and was also very accommodating with the viewing. She explained all the aspects of the tenancy in depth as well as all the necessary information about the property. Overall, Mercedes made our experience hassle-free and enjoyable. Thank you very much.

August 20, 2024
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Reply from Moginie James - Roath

Dear Bilal

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mercedes a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We had a lovely experience with Andrew…

We had a lovely experience with Andrew viewing a property on Roath. Very professional, polite, and was able to answer all of our questions. Thanks for the service!

August 17, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Kieran

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Andrew a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Andrew was really helpful and kind in…

Andrew was really helpful and kind in helping me view a flat recently - great communication too!

August 2, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Ellen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Andrew a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful

Michelle was really helpful especially as the sale took a long time, she contacted all parties to try to move things along

Sarah was also very helpful when I called the office, staff were especially good at remembering details and friendly

August 1, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Mike

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Michelle and Sarah a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Andrew Jones - Great Customer Service

Andrew Jones helped us to review a property with a great care and he explained what we have requested for in very detail and he listen our requests of the property interest with care. Great service I have recieved from him. I am highly recommending him for his service provided to us.

July 26, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Thenuka

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Sale of my late mums property

I can honestly say from the moment Graham came out to value the house, to Sarah and Jo conducting the viewings and Michelle completing the sale, I was kept up to date with everything and they were very caring and understanding as it was a sad sale, right up until we exchanged. I would not hesitate to recommend Moginie James for selling a property. Thank you for everything ☺️

July 5, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Kathryn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Roath Team a 5 star rating! We are pleased to have helped under such a difficult circumstance.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional help and guidance

Since our very first dealings with Andrew we have received a first class service. He has been very understanding and empathetic of our situation. His awareness of our specific needs has made sure we have suitable tenants. We have been kept well informed along the way. I would thoroughly recommend Andrew and all the others in the office.

Sue & Mike Wilson

July 16, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Michael

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Roath team especially Andrew a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service

July 11, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Sanusi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional, quick and super helpful

Professional, quick and super helpful.
It was the best experience I had with any of the agencies in Cardiff.
Andrew arranged a viewing the same day. The communication was great and I felt very well looked after. Thank you Andrew!

July 4, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Nora

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Andrew a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Mercedes and Andrew

Mercedes and Andrew were both so helpful when it came to finding the perfect house for me and my 2 friends.
They were communicative and did everything to make sure we got the property at the earliest possible time.
Recommend them both :)

June 14, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Aleisha

We really appreciate you taking the time to leave a review and for giving us a 5 star rating! Mercedes and Andrew will be very happy to hear this.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great viewing

Many thanks to Andrew for the viewing last Wednesday, very informative and attentive.

June 19, 2024
Unprompted review
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Reply from Moginie James - Roath

Dear Sara

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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