MOHD - Mollura Home Design Reviews 

Received a faulty lamp (and ordered internationally) and Marilena from MOHD customer service was very helpful and prompt in organising a replacement.

We purchased from their online store. ZERO STARS if i could. MOHD has the WORST after-sales service I have experienced to date. All good when you're purchasing and have no issues with your purchases. The moment you have one, they become unresponsive despite several follow-ups.

This is NOT what you would expect from a seller of authentic products. It reflects poorly on the brands they represent.

There's a reason why they don't allow reviews on their own website.

We purchased a Louis Poulsen ph5 lamp from them thinking MOHD is a reliable distributor. When there were defects with the lamp, we reached out and they claimed there is NO WARRANTY after we cut the wires during installation (which we found out to be false). Waited a week with no response.

They only replied us once, after we pressured Louis Poulsen to take action. It has been a week since we sent them all the details they requested, and we are waiting for them to honor their word. They have once again ghosted us it seems. We are trying to get Louis Poulsen international to help again.

It is the most regrettable purchase decision for our house.

5 Feb 2026 Update:
The replacement lamp has now been delivered and installed, and it is working as expected.

I want to acknowledge Oreste, who took over the case later on and was professional and persistent in helping to bring this to a resolution.

That said, the overall after-sales experience was extremely time-consuming and stressful, involving long periods without updates and requiring repeated escalation before progress was made. Given the amount of effort required as a customer, I would not choose to purchase from MOHD again, despite the eventual resolution.

10 Feb 2026 Update:
Oreste and Louis Poulsen did a good job pushing for our item to be replaced, especially only after we stated we were going to do chargeback if we do not get any clear update on the resolution timeline by a certain date. The story they are spinning in their open reply does not reflect the full truth. We were contemplating to leave a better review after multiple follow-ups from Oreste to do so, but now seeing the reply from MOHD trying to reason their way out of their post-sales inadequacy (as proven in other recent reviews) leaves a bad taste. Their service was great until you purchase an item and meet with an issue. Not going to do anything to increase the ratings anymore.

Added custom clearance taxes were not specified in the service and were added by the delivery company independently
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After this complain they refunded the added custom taxes

my order was made on august 2025. one of the pruduct of anna solo was unavailable. for few months I did not know what to do; I even thaught to cancell the order . But after I got in touch with Vale and by her most professional way of helping me ; everything was solved.

I recently placed an order with Mohd for a bed, but unfortunately the wrong model was delivered. As soon as I noticed the error, I emailed the company and was assisted by Marilena, who was incredibly prompt, helpful, and professional throughout the entire process.

I experienced truly excellent customer service from both Marilena and the entire Mohd team, who worked efficiently to resolve the situation, even though the mix-up occurred on both sides. Their commitment to making things right and ensuring a smooth resolution was genuinely impressive.

Despite the initial issue, I will definitely be purchasing from Mohd again, as the matter was handled with such care, efficiency, and professionalism. Highly recommended!

The service as always has been exceptional. Even though i had a little problem with the product that i bought, they manage to sort it out straight away.
Thank you

Our personal experience with Mohd has been nothing short of terrible. In July, we ordered furniture worth approximately €4,000. It has arrived in Mohd’s warehouse in early October.
To this day, nothing has been delivered.

Customer service was responsive right up until the payment was made – after that, it felt like we was simply left on our own.
For weeks we’ve been trying, without success, to arrange delivery. Neither Mohd nor the assigned shipping company showed any willingness to resolve the situation.
Finally, delivery was promised for today, but absolutely nothing happened. Phone calls? No answer. Emails? No response.

We will have to ask our lawyer to initiate legal steps – what a nuisance.
Based on this experience, we strongly advise against ordering from Mohd!!

Very good product and customers service! I was in touch with Marilena- great approach and communication :)

Perfect support and service. The delivery of my furniture was delayed due to production, but MOHD answered all my queries immediately and also asked the furniture company for a new delivery date.

During my first order a few months ago, Rossana has been most helpful throughout the entire ordering process starting from handling my enquiries, providing quotations for comparison, suggesting furniture options for my selection, and completing my order.

I contacted Rossana directly again recently to enquire about a few more items. She was again very professional in supporting me to buy what I wanted.
It was another pleasant experience.

My first shipment by sea took longer than originally anticipated due to port congestions and delays. I hope my second shipment will arrive on time.

We received a lamp with a charging issue, but Merilena responded very quickly and immediately helped us solve the problem. Really appreciate her prompt and professional support.

Although I received two shelves, both defective, customer service helped me both the first time (shipping the second shelf) and the second time, agreeing to replace the shelf with a wine cooler and refunding me the difference. Everything was handled courteously and promptly. However, I recommend no longer dealing with Cattelan.

Super good experience！
The support is prompt and the whole ordering process is smooth!

Despite various delivery and logistical complications which ordinarily would have damaged the brand and negatively impacted any review, Marilena at MOHD was exceptional in her commitment to providing a high standard of customer service which wholly resolved the issues and restored faith in the brand and its ability to deliver beautiful products with design focused quality and function.

It’s my first time ordering a wall lamp from MOHD. Given it’s an overseas order, I was concerned about the delivery and possible follow up issues. Luckily, the support team was very responsive in keeping me updated on the delivery and resending the assembly sheet I misplaced when requested. The team (Oreste, Roberto) were very helpful. A very good shopping experience.

I have been shopping at MOHD for the last six months quite intensively, as I am redecorating my house. All the products, from furniture to kitchen equipment, are great and I am very satisfied. However, it also happened to us that I received properly packaged goods and after unpacking, a piece was damaged. However, when I complained, MOHD handled things immediately and to my satisfaction. I definitely recommend shopping at MOHD.IT

I had an initial issue with an order from MOHD but Tania worked with me to resolve this - even though I was technically outside of the timeline for a return. I appreciated the good service!

When I contacted customer services, I was put in touch with one person and I was able to contact that person each time. If I had questions about the product, or the price of an item. Or about when the product was in delivery. The reply was always quick, and I could rely on their response.

I was worried about my order as it was backordered for a month, and I was uneasy ordering from this website bc it seemed too reasonable. I was pleasantly surprised to find that customer service was highly responsive. Vale updated me regularly on the status of my order. Once I received it, I could not have been more delighted with my new serveware from Cutipol. Thanks Vale

Excellent customer care and support from Marilena. Fast delivery.