moleonline.com Reviews 

342
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating and ordering from the website, along with the excellent range and high quality of products, especially pet food. Many people highlight the prompt and efficient delivery service, often noting reasonable prices for both products and shipping. Consumers frequently commend the helpful and professional customer service, with staff assisting with orders and collections. However, some customers found the website frustrating or difficult to use, and encountered issues with the click and collect service, such as orders not being ready or incorrect items. Additionally, a few reviewers experienced problems with delivery couriers, particularly DHL, citing lost parcels, delayed deliveries, or a lack of notification regarding delivery times.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the quick delivery times and reasonable... See more

Product

Users describe positive interactions with product, often highlighting good quality and reasonable prices,... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and quick, whether for... See more

Price

Customers consistently note positive experiences with price, often finding products and delivery charges to... See more

Service

Customers had positive experiences with service, often highlighting promptness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the... See more

Rated 4 out of 5 stars

It was easy to navigate & order from the site. I opted for collect in store and that's where the process failed a little. Pick up was not as straight forward as it should have been, even though my ite... See more

Rated 5 out of 5 stars

Just signed on online and you get the same excellent service you get instore. Having had surgery, lugging 15kg bags of their absolutely fantastic Hypoallergenic Mole Valley dog kibble is out of the... See more

Rated 5 out of 5 stars

Since finding Country Grain salmon and potato dog food on Mole Valley ive not gone for anything else. Easy website, great service, always delivered on time and a lovely delivery driver. Won't go anywh... See more


Company details

  1. Agricultural Product Wholesaler
  2. Equestrian Store
  3. Pet Supply Store

Written by the company

We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm, and online services inspired by our commitment to UK agriculture and the wider rural community. We are proud to remain 100% owned by farmers and we maintain our cooperative ethos. We work for the greater good of our farmer shareholders, helping them to improve their productivity, profitability and sustainability. This is underpinned by industry-leading knowledge, value for money products, high levels of service and efficient manufacturing sites. Our presence in the market creates a highly competitive pricing environment which aims to stop others profiteering at the expense of our Farmer Shareholders and customers. Whilst we are a membership organisation, with over 9,000 Farmer Shareholders and 95,000 Country Members, we are proud to serve our rural communities more widely. We are open to everyone, working hard to provide exceptional value and service to all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

342 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(342)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole website and experience was… first class!

The whole website and experience was one of the easiest I've had to navigate my way around (not being brought up in the 'on-line' era), I don't find ordering online particularly easy!! But this was amazing and delivery was unbelievably quick - ordered in the late afternoon, delivered by lunchtime next day. That was just standard delivery charge which I also thought was extremely reasonable.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy, prompt delivery.

Prompt delivery of my dogs feed. Switched to their own brand ‘Country Dog’ as far superior to another well-known brand, but cheaper which is important in current climate. Food and delivery costs very reasonable. Highly satisfied.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great

I received regular email keeping me informed when my item would arrive and it arrived on the day they said it would.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Tongue and groove wood

Ordering and pick up of my wood was very easy and the lady in the wood yard when I arrived very helpful. Although the wood was saturated after all the heavy rain, the quality was fine and I was free to chose what I wanted and cut it to size to fit in my car.

January 12, 2026
Unprompted review
Rated 3 out of 5 stars

No advance warning of delivery

Was told that my order would come direct from the supplier and that they would ring to confirm delivery date prior to delivery. Unable to select a delivery date on website or advise in comments when not at home. Twice the only phone call came from the access gate to let them in.

January 16, 2026
Unprompted review
Rated 4 out of 5 stars

Click and collect …

Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the shop to sort it out!, the idea of this system is to make it faster to collect as its already be paid for, the picking staff were great so no issues there it is just the computer system side ,what is the meaning of the QR code sent with the click and collect e mail as nobody seems to know or use it ?, products and range are great ,Thanks

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use,good range of products

Easy to use,good range of products
Ordered an online course so no physical product sent as yet but will do in the future, should of used mole valley online before as use bother local shops Standerwick,Frome and also Devizes

January 3, 2026
Unprompted review

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