Mollies Sweet Shop Reviews 

1,796
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

The order came all as expected however I have noticed the range available on the website has decreased drastically, I used to enjoy the wide variety available but perhaps they have now stopped this. A... See more

Rated 5 out of 5 stars

We ordered the £20 mystery box, firstly we were impressed by the quick account set up and then the quick and efficent delivery, we were updated every step of the way where our package was. I had bro... See more

Rated 4 out of 5 stars

I have bought off Mollie's Sweet Shop a handful of times now, and the products always arrive with everything as expected, within the expected timeframe. I have a friend who loves international can... See more

Rated 3 out of 5 stars

The package and content are well protected to avoid damage during transit. However, I am disappointed to receive 2 x PEZ Lion King Nala under SKU QQW-017. It should be 1 x PEZ Lion King Nala & 1 x PEZ... See more

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3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(1,796)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

TERRIBLE SERVICE

PAID FOR NEXT DAY DELIVERY. A WEEK LATER STILL NOTHING. SENT 4 EMAILS, 1 ONLINE FORM ON WEBSITE AND EVEN TRIED ON TIKTOK BUT AM STILL BEING IGNORED. NO TELEPHONE NUMBER SUPPLIED SO I CANT EVEN CALL THEM. THESE WERE FOR MY DAUGHTERS BIRTHDAY WHICH IS WHY I SPENT EXTRA TO GET NEXT DAY DELIVERY. THEY COULD AT LEAST HAVE THE DECENCY TO REPLY TO MY COUNTLESS MESSAGES.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

Out of date or no date at all

I ordered a big mystery box , more than half the content was out of date or had no date on at all so I was unable to gift it. There was no mention of anything being out of date in the description

October 3, 2024
Rated 5 out of 5 stars

Excellent customer service

Some of my order was left behind- it was immediately dispatched by a very helpful customer service lady.
Mistakes happen, it’s how they are rectified that shows how good a company really is.

August 29, 2024
Rated 1 out of 5 stars

Poor

Still awaiting delivery and awaiting a response from numerous emails I sent.. Will be not using again and will demand a refund.

July 6, 2024
Rated 5 out of 5 stars

Trustworthy company

I do an order with Mollies every couple of months and they are perfect. Lovely variety of sweets and always really quick to dispatch. I’ve never had any issues with them.

July 10, 2024
Rated 4 out of 5 stars

Mystery box was jam packed

Mystery box was jam packed, lots of big packs of sweets and chocolates, really good value for money!

The only thing that let it down was a few items being 6 months past their best before, that was a bit too past the date for me personally.

However, it was birthday present and the recipient was really pleased! I will be purchasing again

July 4, 2024
Rated 1 out of 5 stars

Some items were missing and no refund

Some items were missing. When I emailed they got back to me a week later to say they had refunded me even though they hadn’t. I had also complained about three dip dabs that were hard and had clearly gone off. I sent pictures of them along with the email explaining that no they hadn’t refunded me and I have heard nothing since.

May 31, 2024
Rated 1 out of 5 stars

Poor poor service/comms

I rate zero as no parcel received by DPD or myself. And no reply to email sent to Mollies. Absolutely rubbish service/communication I asked for a full refund including the express postage with nil response. I would not recommend this company at all

June 2, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, would like to see product availability increased, a lot of products out of stock. Would also like to see an increased variety of products, however I’m very happy with my purchase, so much so that I placed a second order. The seller has been most courteous on contact.

May 31, 2024

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