Monaco Solicitors Reviews 

705
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal professionals and staff for their exceptional helpfulness, clear explanations, and compassionate support during difficult employment disputes. Consumers also point out the prompt response times, thorough guidance, and efficient service that help make complicated legal procedures much easier to manage. Some reviewers were not happy with communication gaps, noting that certain representatives failed to arrange scheduled phone calls, neglected follow-ups, or ignored important emails. A few individuals felt let down when communication abruptly stopped after initial interactions, leaving them unsupported during particularly stressful times.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional professionalism, dedication, and clear... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives provide clear, honest advice... See more

Service

Reviewers highlight positive aspects of service, describing staff as efficient, helpful, and professional.... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt email and phone... See more

Customer communications

Users describe ambiguous interactions with contact when reaching out for legal support during redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

705 reviews

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No recent history of asking for reviews

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Replied to 46% of negative reviews

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4.7

All reviews

(705)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb

Superb, responsive, time sensitive support throughout a stressful employment situation from Sundeep Bhatia at Monaco.

Effective, grounded counsel led to the right outcome for me.

Highly recommended!!!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience and support

I first contacted another firm before Monaco Solicitors and had a poor experience that wasted valuable time during a critical case.

From the start, Monaco handled things quickly and with real urgency. I appreciated the clear written summary they sent me, which explained the key legal points in detail.

I was fortunate to work with Paul, who gave his time generously and supported me through a very difficult situation. His advice and commitment were crucial to the brilliant outcome of my case.

My experience with Paul and Monaco Solicitors has been nothing short of excellent, and I would strongly recommend them to anyone seeking legal advice.

Thank you, and please keep up the great work.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and a Successful Outcome

I’m so grateful to Sarah for guiding me through a difficult process with such care and expertise. She secured the outcome I was hoping for on a no win, no fee basis, and made the whole experience as straightforward as possible. She was friendly, efficient, and genuinely attentive to what I needed — not just legally, but personally. Her knowledge was clear from the outset, and she took great care to explain everything in plain English, making even the most complex legal points easy to understand. I felt supported and well-informed every step of the way. Highly recommended.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Shockingly poor experience

Shockingly poor experience. I contacted Monaco Solicitors for help with a dispute over unpaid notice from my former employer. Based on their excellent initial responsiveness and glowing reviews, I felt confident moving forward. But after paying, the service dropped off a cliff.

I spent hours compiling information for them, only to have an AI-generated letter sent to my employer (over a week after they processed the initial AI draft)—with no meaningful edits and no solicitor’s signature. I wasn’t even told who was handling my case until I found out myself through their AI chatbot.

I then heard nothing for weeks despite chasing by phone and email. Incredibly, I later found out—via the AI bot—that my employer had responded over a week earlier, and no one had told me. After I threatened to escalate to the Legal Ombudsman, I finally got a reply. The solicitor assured me they’d follow up with the employer by phone to try to negotiate a better offer. That never happened. Instead, they simply rejected the offer by email—without my approval or any attempt at negotiation.

When I questioned this, the solicitor then had the audacity to suggest it probably wasn’t worth pursuing any further “due to the value of the case and the prospects of success”—something that was never mentioned before they took my money or encouraged me to reject the offer.

I raised a complaint and they did eventually refund me in full, but the process dragged out my case and made it far more stressful—the exact opposite of what you’d expect when hiring legal support. Avoid.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very patient and very kind

Gordon was incredibly supportive and took time to explain every aspect of my case. Nothing was too much trouble for him.
Thank you Gordon, im so very grateful for the positive outcome!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support During a Difficult Time

I can’t thank Paul enough for the incredible support he gave me during a challenging employment law issue. From the very beginning, he was professional, compassionate, and incredibly knowledgeable — exactly what I needed when things felt overwhelming.
What truly stood out was Paul’s dedication. Even while he was away, he continued to respond to my emails and offer guidance, going far beyond what I ever expected. That level of commitment and care made a huge difference to me, and I genuinely felt heard and supported throughout the process.
If you’re facing a workplace issue and need someone who will go the extra mile, Paul is the person you want in your corner. Outstanding service and a genuinely kind human being.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Superb firm

The service received was great. Always felt supported and getting the right advice. Definitely made the right choice to appoint them

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Many thanks to Paul

Paul (Paul Young) has been super helpful with my case. He was efficient, patient and professional, and he explained everything very clearly without leaving me any confusion. I really appreciate Paul's help with navigating this difficult journey.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you


I honestly can’t thank Malik enough, not only for the outstanding work he has done in securing a better outcome for me, but also for his ongoing support throughout the entire process. Malik has turned what could have been an incredibly stressful time into something much more manageable and calm.

From the very beginning, he listened carefully to my concerns, responded with genuine compassion, and always provided clear, confident, and timely solutions. No question ever felt too small, and his reassurance and regular check-ins made a world of difference.

Malik’s knowledge and expertise were clear at every stage. He explained things in a way that was easy to understand, and I always felt I was in capable, trustworthy hands.

If you’re looking for a lawyer who not only delivers excellent service but also treats you with kindness, respect, and empathy, Malik from Monaco is the person you need.

Thank you, Malik, for everything you’ve done. Your support has meant more than you know.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly who you want in your corner

Paul (Paul Young) represented me during a difficult redundancy process and I couldn’t have asked for a better advocate. He was calm, strategic, and focused on getting the best possible outcome while protecting my long-term interests.

He adapted the tone of our responses as needed - assertive when it mattered, always professional. Paul brings a calm, measured strength to negotiations. I’d work with him again without hesitation.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

I have received excellent service from Monaco Solicitors

I have received excellent service from Monaco Solicitors from start to finish. Malik has provided a 1st class service, he is committed to providing a high standard of continual professional support.
Communication was prompt and regular throughout the process and Malik has a genuine customer focused approach, whilst being considerate and supportive throughout what has been a difficult matter. I am so glad that I chose Monaco Solicitors, in particular that Malik was the solicitor appointed to me. Malik was able to achieve a satisfactory result for me in a short time. I wish him all the very best in his career. I would not hesitate in recommending Monaco Solicitors.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I’m incredibly grateful to Monaco…

I’m incredibly grateful to Monaco Solicitors for their outstanding support with my case, especially to my solicitor, Fiammetta De-Leo. From start to finish, she kept me fully informed, clearly explained each step, and made what could have been a stressful process feel much more manageable.

I felt reassured throughout and always understood exactly what was happening thanks to her clear communication and professionalism. Her expertise and genuine care made a real difference, and I wouldn’t hesitate to recommend Monaco Solicitors to anyone in need of legal support.

Thank you again to Fiammetta and the whole team for your dedication and guidance. I truly felt in safe hands.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, excellent service provision

I’ve had a great experience using Monaco’s service over the last few months.

The lawyer assigned to my case, Angelo Balabanov, was excellent at managing everything in a timely manner, was communicative throughout, provided advice without making me feel pressured, and was just all round a nice guy!

I was operating on a No Win, No Fee agreement, which I personally think is a great offering, as it gave me some peace of mind knowing that my case would be taken seriously despite no upfront cost to me.

Ultimately, I was pleased with the service I received, and I was incredibly satisfied with the outcome of my case.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and quick process

Paul has been amazing throughout the entire process. He explained everything thoroughly and gave regular updates via email which was super helpful. He was also very patient with me and answered all my questions. Outcome of the situation I was put in turned out to be better than initially anticipated due to Paul and his expertise in negotiation and knowledge of employee rights.

Thanks Paul - for everything!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Supportive and stress free

I completed a quick form online to see if I was eligible for support. I was then contacted immediately by Paul Young.

Paul took on my case, he kept me updated of progress throughout. He was proactive, supportive, transparent and knowledgeable.

I would recommend Paul's services to anyone and would use again if required.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Angelo

Angelo was outstanding throughout my case.

Initially sceptical about taking legal action against my employer, I had a consultation where Angelo listened carefully to my employment issue and provided wise guidance on my potential case.

I decided to sign the "no win no fee" contract with Monaco Solicitors. Best decision I made for long time!

Angelo's professional, strategic and straight-to-the-point communication made a stressful situation completely manageable.
He secured a settlement agreement that exceeded all expectations, resolving everything within just 30 days!

Highly recommend Angelo & Monaco Solicitors for employment law matters.
If you're facing a difficult or toxic workplace situation and feeling isolated (like I did), don't hesitate to reach out and trust the legal process, it's worth it. Angelo will look after you and keep you in the loop when needed.
5 out of 5 from start to finish. Thanks again Angelo.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Legal Support That Genuinely Made a Difference

This was my first ever experience employing a solicitor and I am very grateful that circumstances led me to Rubel at Monaco Solicitors. From our first conversation, he approached my case with empathy, professionalism, and sharp legal insight.

From the start, I felt genuinely listened to and guided. Rubel’s approach was always strategic and grounded, and he worked hard to secure a resolution that allowed me to walk away with both dignity and peace of mind. At every stage, he was calm, decisive, and honest; he never sugar-coated things, and he took on board everything I said which I really appreciated.

His communication was clear and timely, and I always felt like I had someone truly in my corner. Thanks to Rubel, I secured an outcome that reflected both the legal and emotional weight of the situation. I’m incredibly grateful for his expertise and compassion.

If you’re going through a difficult employment situation and want someone who will fight for you with integrity and skill, I cannot recommend Rubel highly enough.

I found Monaco Solicitors via their detailed blog posts which helped me navigate my situation before I contacted Rubel and indeed empowered me to seek legal support. I am very pleased I chose Monaco Solicitors.

June 27, 2025
Unprompted review

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