Monaco Solicitors Reviews 

705
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal professionals and staff for their exceptional helpfulness, clear explanations, and compassionate support during difficult employment disputes. Consumers also point out the prompt response times, thorough guidance, and efficient service that help make complicated legal procedures much easier to manage. Some reviewers were not happy with communication gaps, noting that certain representatives failed to arrange scheduled phone calls, neglected follow-ups, or ignored important emails. A few individuals felt let down when communication abruptly stopped after initial interactions, leaving them unsupported during particularly stressful times.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional professionalism, dedication, and clear... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives provide clear, honest advice... See more

Service

Reviewers highlight positive aspects of service, describing staff as efficient, helpful, and professional.... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt email and phone... See more

Customer communications

Users describe ambiguous interactions with contact when reaching out for legal support during redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

705 reviews

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No recent history of asking for reviews

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Replied to 46% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(705)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Tolu - Efficient, Fast and Professional

I had an excellent experience with Monaco Solicitors. Their response time was incredibly fast. Within less than 24 hours, Tolu, the solicitor handling my matter, was in touch to confirm that my claim could proceed and I was provided with next steps fast.

The initial claims process was smooth and well structured, making it easy to provide information and move matters forward quickly. This early support helped ensure that my case was reviewed promptly by an expert solicitor, which made the whole experience feel efficient, well organised, and stress free.

Communication was clear throughout, and it was reassuring to know that my case was being handled professionally and without delay. I would highly recommend Monaco Solicitors to anyone looking for a responsive and trustworthy legal firm.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Unfair Dismissal

I had the pleasure of working with Paul Young at Monaco on an unfair dismissal dispute, and I cannot speak highly enough of the support I received. Paul was extremely knowledgeable and took the time to clearly explain every aspect of my case, ensuring I felt informed and confident throughout the process. His guidance was both professional and reassuring. I would, without hesitation, recommend Paul and the team at Monaco to anyone facing an unfair dismissal matter.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very strong case against a peel…

I had a very strong case against a peel health campus because of their incompetence and that is when I made contact with Monaco solicitors… they listened then several weeks later they say that they can’t help me with no explanation… which really means is was ok that due to peel health campus and their incompetency I am the one who has to suffer with a lot of pain 12 months on.I now believe that Monaco solicitors have been paid off by the government because the hospital is government.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted and professional!

Trusted and professional!
Gordon Quilty helped me to manage every step of the process when my employment was terminated by the company. He was patient, thorough, a great support during my negotiations with my employer. I could not achieve the outcome without his skills and diligent work.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Malik has been exceptional throughout…

Malik has been exceptional throughout the entire process. He is attentive, thorough, and consistently goes above and beyond to ensure everything is handled properly. His communication is clear, timely and genuinely supportive, which made a difficult situation far easier to navigate. I felt listened to, understood, and fully guided at every stage. I would highly recommend Malik to anyone looking for someone who is not only knowledgeable, but also genuinely invested in achieving the best outcome. I really do appreciate all the effort that he had made.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with

Gordon was great throughout my case. He was always so polite and courteous, took time to answer any questions I had and advised me well. I'd recommend Monaco solicitors.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Malik / Monaco Solicitors

Malik / Monaco Solicitors, took time to listen to what I had to say. Helped me, step by step to acheive the best result possible, in a way that I understood. Thanks Again, I am most grateful.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

A professional and friendly service

A professional and friendly service. I consider myself lucky to have had such a helpful solicitor. I was kept informed at all times, and this made the journey through an unpleasant experience a lot easier. Thank you so much for all the help and guidance.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great Advice and Guidance

I approached Monaco after realising things were not quite right with my employment and the way things were being dealt with, with Paul's expert guidance and assistance, he aided me in securing an agreed exit package with the company during the most stressful point of my working life so far.
Everything was dealt with very quickly from initial enquiry through to closing the agreement. (Less than a month)
I would highly recommend the Paul and the team for their services and guidance and I am truly grateful for their help.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, efficient, professional and stress-free support

I had initially contacted two other legal firms to get some advice regarding an employment matter, and due to their slow responses (and even lack of response), I ended up in a time-constraint situation.
My experience with Monaco Solicitors couldn't have been more different!! I completed a quick online form on their website to assess whether my case was worth pursuing, and was contacted by Paul Young on the very same day.

Paul provided me with clear and timely advice and recommendations, and kept me informed throughout the whole process. I have been really impressed by how Paul handled the negotiations with my ex-employer, and how quickly he achieved a settlement agreement.

While I had initially felt overwhelmed with the paperwork involved in making a claim to the employment tribunal, Paul made the whole process feel easy and straightforward. I can't recommend Paul highly enough!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Paul Young - thank you!

I've recently found myself in a really difficult work situation, essentially facing a forced push-out. I contacted several legal firms, but while some were too busy to take my case, others asked for payment upfront before even reviewing it. I was starting to lose hope for justice — and that’s when I came across Monaco Solicitors and Paul Young.

Paul took the time to understand my situation, talked me through the available options, answered all my questions, was open to my suggestions on the approach, and — most importantly — reassured me when I was about to give up. We achieved a great outcome, even better than initially expected.

I’m very grateful to Monaco Solicitors and Paul Young for their support during such a challenging time, for offering fair and reasonable terms of business, and for helping me stand up for myself.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Personal service - very happy

This was my first experience navigating a complex employment dispute, and at the outset I had a difficult time finding the right legal support. After an unhelpful experience elsewhere, I was fortunate to be introduced to Sundeep Bhatia at Monaco Solicitors. From our first conversation, I knew I was in capable hands.

Sundeep was personable, extremely knowledgeable and clear with his strategic guidance. He explained every step of the process and kept me informed. His professionalism and commitment ensured a positive outcome that exceeded my expectations bringing resolution and peace of mind after a long and challenging journey.

I am sincerely grateful for his dedication, integrity, and for digging in and getting the results I deserved. I would highly recommend him to anyone facing an employment law issue.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

5* Review for Paul Young

After facing some difficulties at work and looking to gain some legal advice, I contacted Monaco Solicitors. I spoke with Paul Young and he felt that I had a good case. I was regularly kept up to date and if needed, a telephone call was offered should I need to discuss things further to ensure my understanding.

After a lot of hard work from Paul, I received settlements for two claims. I actually referred another person who faced similar issues to myself, who I believe also recieved a settlement.

I really appreciate your support with this Paul - thank you.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Calm and Professional

From the moment I spoke to Gordon Quilty, his calm persona put me at total ease and lifted a millstone from my neck.
He tackled my case with empathy and professionalism and I would definitely recommend him to ithers

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Helped me close a difficult chapter with dignity

Malik has been incredibly kind, patient and supportive throughout my case.
He took the time to understand my situation and guided me carefully at every stage.
Thanks to his professionalism and compassion, I was able to reach a fair settlement and finally find peace of mind.
I’m truly grateful for his help and would highly recommend him to anyone who needs a solicitor they can genuinely trust.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

A Truly Supportive and Reliable Solicitor

⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience with Monaco Solicitors. Paul was an excellent lawyer – supportive, professional, and always kept me updated throughout the whole process. He explained everything clearly and made me feel reassured at every stage. Thanks to his dedication and hard work, everything was handled smoothly and successfully. I couldn’t have asked for better representation – highly recommend!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Gordon was so supportive throughout the…

Gordon was so supportive throughout the process and provided clear and detailed guidance at every stage, not only this but he was exceptionally kind and considerate of my medical status.

I would not hesitate to recommend Gordon and Monaco Solicitors to anyone needing guidance and comprehensive legal support.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid the Access to Justice service!

I looked up Monaco before starting the process (their Access to Justice service), and the only reviews that listed this were negative. I proceeded anyway given their overall positive rating, but it is now clear why this is the case.
The Monaco team were very quick as responding to the initial request and requesting payment for the service, but this was as proactive as the process got. Once paid and questions have been submit online, an AI-Generated letter is produced that the Monaco team will then review and send as required. In this initial instance I waited two weeks from payment being made before the team reviewed my letter - this is in despite of E-mail follow-ups and phone calls being made. None of the team replied.

When the letter was eventually sent, there were no follow-ups thereafter (even after the time duration stated in the letter for a response had expired). This again needed further chasing on my part for Monaco to simply request an update from the recipient of the letter.

At this point I asked Monaco to cease with my case as there was no proactive steps being taken, and I did not at any time receive any follow-ups to my E-Mail or phone call requests. I subsequently moved to a different firm as I needed actions taken that were simply not being delivered.

I then enquired to Monaco about a refund of the substantial fee paid. I finally received a response, but this was to say that no refund would be given. I have paid near £500 for an AI-generated letter, and one follow-up.

Having requested further actions to resolve this from Monaco now over 1 week ago, I have yet to receive any further reply.

Whilst the Trustpilot reviews do suggest that Monaco are good firm, and this may be the case for their main legal service offering, I have not had any positive experience, proactive, or indeed any noteworthy action from the Access to Justice service, with a refund (or partial, as I have said I am happy to negotiate on this) being ignored.

Please do not be lured in by the fast response and promise of service delivery regarding Access to Justice, as this simply isn't the case.

September 19, 2025
Unprompted review

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