Monaco Solicitors Reviews 

705
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal professionals and staff for their exceptional helpfulness, clear explanations, and compassionate support during difficult employment disputes. Consumers also point out the prompt response times, thorough guidance, and efficient service that help make complicated legal procedures much easier to manage. Some reviewers were not happy with communication gaps, noting that certain representatives failed to arrange scheduled phone calls, neglected follow-ups, or ignored important emails. A few individuals felt let down when communication abruptly stopped after initial interactions, leaving them unsupported during particularly stressful times.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional professionalism, dedication, and clear... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives provide clear, honest advice... See more

Service

Reviewers highlight positive aspects of service, describing staff as efficient, helpful, and professional.... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt email and phone... See more

Customer communications

Users describe ambiguous interactions with contact when reaching out for legal support during redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

705 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(705)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service & Support

I recently used Monaco solicitors for a difficult issue. I was appointed Helen. Her advice, support and responses were excellent. Helen was always available (even when she was supposed to be off!). Her responses were prompt, professional and informative. I cannot recommend Helen enough!

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

A good experience

Sasha was friendly, efficient and easy to deal with. Her communication was quick and she managed to negotiate a satisfactory settlement agreement for me.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Helen at Monaco - knowledgeable and skillful

I worked with Helen at Monaco. She was excellent. There were some clauses in my severance contract that would've significantly impacted my future work potential. She swiftly and skillfully helped me amend these to sidestep these clauses and presented it back in a coherent and thoughtful way. I achieved the best possible result because of her.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

A complete and utter waste of…

A complete and utter waste of time......AI says you have a case and the humans say no ......

January 26, 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

Thanks for your feedback. Our initial chatbot assessment is designed to gather information and help draft documents, but every case is ultimately reviewed by a lawyer before advice is confirmed. Unfortunately, not all cases can be taken forward after that review. We understand this can be disappointing and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

EXCEPTIONAL SERVICE

I had an exceptional experience with Alex Thorpe at Monaco Solicitors. He reviewed my case quickly and advised me clearly within a tight deadline. No nonsense, straight to the point, and genuinely supportive throughout. I felt listened to and confident in the guidance I received. I would definitely use Monaco Solicitors again and can’t recommend Alex highly enough.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Helen understood my issue very quickly…

Highly recommend for any employment issue!

Helen understood my issue very quickly and we were working on it together in no time, we worked on case details based on NWNF terms.

She represented me exactly in the way I wanted to be, she also listened to me and gave me enough of her time took into account all the facts I provided.

Which resulted in a win for me!

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Helen!

I reached out to Helen to help me with a settlement agreement from my old workplace, and she was absolutely incredible. She was the contact between myself and the old company, she also made sure everything was done quickly and smoothly and helped make a very stressful situation a lot less stressful. I would recommend to anyone and will definitely be using Helen if I need any further legal assistants. Thank you!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Helen Alty was my dedicated solicitor throughout the process and dealt with my case professionally and promptly. Very good service provided by Helen and Monaco Solicitors

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, professional, expert counsel

I found Paul Young to be really clear, efficient, reassuring and pragmatic. His counsel was well thought through and he was able to cut through noise and quickly identify key elements within my case and clearly communicate with stakeholders. I’d very much recommend him.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience was really great with Monaco Solicitors. Sasha-Lee van Wyk especially was really helpful throughout the entire process and was kind and supportive. I really appreciate all her help. She replied to my emails quickly and was always very cooperative and thorough. Very nice solicitor to work with. :)

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service and DO NOT DO Tribunal cases. although they

Called to get some information in relation to an Employment tribunal case, only to be told that they DO NOT DO tribunal case, even though there web page clearly in bold lettering says they do, see below. why are they listed as no win no fee. this is not the case.

No Win No Fee Employment Law Solicitors
Tribunals & Negotiations for Employees Only

That being said why are they listed as No Win No Fee, tribunal and Negotiation, BUT DO NOT. A legal firm not able to check their webpage is correctly assigned and misleading, shows what service your likely to receive. I wouldn’t recommend.

January 13, 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

Thanks for your feedback. We’re sorry for the confusion caused during your enquiry and we understand that this was frustrating. We've updated the website wording to better reflect what we can and can’t help with. We appreciate you flagging this.

Rated 1 out of 5 stars

This company does nothing but wastes…

This company does nothing but wastes your precious time and money. They were able to do absolutely nothing but rewrite my letter with chatGPT. No communication, no follow ups, no next steps, only time and money wasted.

EDIT: Wanted to add here that I reached out to Monaco Solicitors several times asking for current status, next steps and requests to follow up with the company and negotiate the settlement agreement as agreed. Absolutely the bare minimum was done to negotiate the settlement agreement. There were no follow ups or even the slightest indication to try to negotiate anything.

January 13, 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

We’re sorry to hear that you were disappointed with your experience. We did prepare and send correspondence on your behalf and provided updates on the status of the matter. As with many employment cases, there are periods where progress depends on awaiting a response from the other party, which can feel frustrating.

We always aim to be clear about what support we can provide at each stage, and we regret that this did not align with your expectations. We wish you the best going forward.

Rated 5 out of 5 stars

Paul was very helpful and clear…

Paul was very helpful and clear thoughout a risk of redundancy process. He articulated the situation well and was clear to me with the approach to take throughout. Highly recommend Paul to help in any employment law situation.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Gordon.

I received excellent support through my redundancy process from Gordon. He was extremely knowledgable, clear with his advice and highly professional. He handled everything efficiently and was always available to answer my questions. He made the situation less stressful and I would definitely recommend his service.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Malik has been professional

Malik has been professional, calm, and incredibly knowledgeable throughout a very stressful situation. He takes the time to explain things clearly, is measured in his approach, and doesn’t overpromise, which I really value. His advice has been thoughtful and strategic, and he’s helped me feel supported and reassured during a difficult process. I’d have no hesitation in recommending Malik to anyone needing clear, sensible legal guidance.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Paul was a lifeline in a very stressful time. Calm, knowledgeable and very responsive. Would definitely recommend having him in your corner.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, professional service!!

Can’t thank Malik enough for his work on my employment concerns. Clear communication throughout, I felt reassured and supported through such a difficult time. The result achieved was exactly what I had hoped for when I first enquired. THANK YOU!

December 17, 2025
Unprompted review

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