Monaco Solicitors Reviews 

705
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal professionals and staff for their exceptional helpfulness, clear explanations, and compassionate support during difficult employment disputes. Consumers also point out the prompt response times, thorough guidance, and efficient service that help make complicated legal procedures much easier to manage. Some reviewers were not happy with communication gaps, noting that certain representatives failed to arrange scheduled phone calls, neglected follow-ups, or ignored important emails. A few individuals felt let down when communication abruptly stopped after initial interactions, leaving them unsupported during particularly stressful times.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional professionalism, dedication, and clear... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives provide clear, honest advice... See more

Service

Reviewers highlight positive aspects of service, describing staff as efficient, helpful, and professional.... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt email and phone... See more

Customer communications

Users describe ambiguous interactions with contact when reaching out for legal support during redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

705 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(705)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We can't recommend Monaco enough

We can't recommend Monaco enough. We were really lucky to have Sarah on our side along this difficult journey. She has been so attentive, patient, and empathic throughout. Her knowledge really shone through, and we were particularly impressed by her highly ethical approach to the negotiation. We can tell that she genuinely cares about her client and was very generous with her time and advice. We truly appreciate Sarah's guidance throughout!!

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

The team has been supportive and…

The team has been supportive and professional for the whole duration of my case, especially Sasha and Helen towards the very end. The case has been successful and I'm overall satisfied with the outcome.

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

Sasha from Monaco

Sasha was in charge of my case.
She was professional, but caring, and made me feel that she was trying to get the best resolution for me.
She achieved an outcome that I was happy with.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, competent, responsive

Friendly, honest, efficient and straightforward advice. Responsive and efficient service. Tailored to my individual circumstances. Thank you Sarah for your expert, professional support and your kindness - much appreciated.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Simrath is an articulate and thoughtful lawyer. I respected her calm guidance. As a senior lawyer I am aware of the pressures of practice and the varying degrees of service offered. Monaco provide a great, employee focussed, service and Simrath is a credit to them.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Simrath is amazing

I was having difficulties at work. I contacted Monaco solicitors. Simrath handled my case from the very beginning. She was professional, responsive, and incredibly dedicated, but what truly stood out was her empathy. She didn’t just handle my case — she understood what I was going through and supported me with real care and clarity at every step.
Her explanations were always clear and reassuring, and she consistently made time to ensure I felt informed and confident about each decision. I was happy with the settlement that I’ve received, and I’m deeply grateful for everything she’s done for me.
Thank you, Simrath, and team. Your support made a challenging situation much easier, and I am truly grateful.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional support and clear, pragmatic advice

I received outstanding support from Sarah O’Brien at Monaco Solicitors during what was a complex and sensitive employment matter. Sarah was calm, clear and highly professional throughout, taking the time to explain issues in a way that was easy to understand while also providing confident, pragmatic advice.

She handled the process with care and attention to detail, kept matters moving forward at the right pace, and ensured I felt informed and supported at every stage. I particularly valued her balanced and measured approach, protecting my position while remaining constructive and solution-focused.

I would not hesitate to recommend Sarah and Monaco Solicitors to anyone seeking expert employment law advice. The service I received was first class.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Malik- Outstanding service during a difficult time

Malik made a very stressful and difficult time for me so much easier. He was on hand for all the questions i had about everything, as I'd never done anything like this before and was able to achieve a settlement for me from my employer. I wouldn't hesitate to recommend Monaco Solicitors, especially Malik.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had the great pleasure of working with Paul…

I had the pleasure of working with Paul and couldn’t be more satisfied with his support. He helped me reach a settlement with my company in a record time of just two weeks. Throughout the process, he handled all interactions with professionalism and clarity, while being highly responsive to my need for timely answers. I greatly appreciated his efficiency, expertise, and calm guidance during what could have been a stressful situation.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

awful experience

awful experience
i would pay 750 pounds not to use this ai.
dont bother, you will spent more time fact checking and amending and paying for normal lawyers.
and not being laughed at for using bots

February 20, 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

We’re sorry to hear about your experience.

Monaco Solicitors is a regulated employment law firm providing solicitor-led legal advice. We do not offer standalone AI services in the way described in this review.

So it might be that this review may relate to a different company.

Rated 5 out of 5 stars

Excellent service.

I was really impressed by the service I received from Helen at Monaco Solicitors. Helen was extremely efficient and provided excellent advice.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

From the first contact till the end of…

From the first contact till the end of the process felt my case was handled with absolute professionalism and care. Damani was responsive and always ready to assist. Very happy with the service given by everyone that handled my case at Monaco Solicitors.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommend!

I reached out to Monaco Solicitors because I was dealing with an incredibly stressful situation and I did not know how to resolve it. From the first call, the team at Monaco made me feel understood, and like I had someone in my corner that would fight for me. They were kind, patient and incredibly good at communicating what they were doing at each step, what they wanted from me, and always laid out my choices in a clear and concise way, turning what could have been a nightmare legal procedure into a smooth experience. Their no-win, no-fee guarantee made me feel confident that I could afford their services, and they ended up helping me through a very difficult time. Special thanks to Helen who was with me through it all and was an incredibly kind, professional solicitor who I can tell is passionate about helping those in need, she was amazing! Thanks, Monaco!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Salma was an absolute star in helping…

Salma was an absolute star in helping me, although my help was only brief, it was handled with the upmost respect and treated in a way that took any stress away from my situation. A true credit to Monaco Solicitors

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy result obtained

Quick and easy dealings from the moment I got in contact. My case was assigned to Paul Young who understood and made light work of the situation in hand, I would highly recommend Monaco Solicitors from my experience.

January 30, 2026
Unprompted review

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