Monaco Solicitors Reviews 

705
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal professionals and staff for their exceptional helpfulness, clear explanations, and compassionate support during difficult employment disputes. Consumers also point out the prompt response times, thorough guidance, and efficient service that help make complicated legal procedures much easier to manage. Some reviewers were not happy with communication gaps, noting that certain representatives failed to arrange scheduled phone calls, neglected follow-ups, or ignored important emails. A few individuals felt let down when communication abruptly stopped after initial interactions, leaving them unsupported during particularly stressful times.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional professionalism, dedication, and clear... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives provide clear, honest advice... See more

Service

Reviewers highlight positive aspects of service, describing staff as efficient, helpful, and professional.... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt email and phone... See more

Customer communications

Users describe ambiguous interactions with contact when reaching out for legal support during redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

705 reviews

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No recent history of asking for reviews

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Replied to 46% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(705)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Knowledge and Support

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her knowledge and ability to communicate clearly what my position was and what was needed to move forward, was excellent. I felt supported and well informed from the beginning. She was fabulous to work with and I would highly recommend.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great solicitors, can't recommend enough

Sasha-Lee Van Wyk was in charge of my case and she's an exemplary example of how a solicitor should be. Professional, helpful, considerate and genuinely cares. Made me feel like I had someone fighting in my corner and always gave me a clear picture of my legal options with my best interests at heart. Can't recommend her and Monaco Solicitors enough. Fantastic solicitors.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Sasha-Lee highly…

I cannot recommend Sasha-Lee highly enough. She has handled my employment matter with exceptional professionalism, expertise, and compassion throughout what has been an incredibly stressful and emotional situation.

From the outset, Sasha-Lee has been incredibly knowledgeable, thorough, and proactive. She has consistently been extremely responsive and attentive with every aspect of my case and has always answered my questions promptly and clearly, often going above and beyond by replying outside of normal office hours.

Her attention to detail, strategic approach, and ability to explain complex legal matters in a way that is easy to understand has given me huge confidence during a very difficult time. I have genuinely felt supported, listened to, and professionally represented throughout.

I am extremely grateful for all of her hard work and would not hesitate to recommend her to anyone needing employment law advice or representation.

5 stars without hesitation.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

I honestly cannot recommend monaco solicitors enough, especially Daniel. He was understanding, always answered my questions (and there were many!) and was always very thoughtful with replies but also straight forward. Monaco has helped me so much, and if you too are looking for help then I would 100% recommend them, I have truly nothing bad to say!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Worked with Paul Young for Unfair Dismissal

I was working with Paul Young for an unfair dismissal case. When I reached out, I was quite anxious and was not sure if I had a case or should I take the offered settlement instead. Paul took the time to explain everything which helped me make an informed decision. The process took ~3 months and thoughout it Paul was always available, calm and top of it. While also bringing visibility into the process and guiding me through it.
Would definitely recommended anyone to reach out to them and get a consult should a situation arises.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Monaco Solicitors

I had a wonderful experience with Monaco Solicitors. I like the fact they only work with employees so there is no chance of any conflict of interest. Sarah O'Brien dealt with my settlement case and she was fantastic, very professional; she knows her stuff and everything seemed really quick. Sarah managed to get me a very good settlement for my "redundancy". Would definitely recommend Monaco solicitors.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I really think that you are made to…

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I love the AI chatbot, it is super easy and efficient. Helen especially was wonderful and made the whole process so easy for me, it took a huge weight off my shoulders.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend - Do not hesitate to instruct.

Monaco Solicitors and Helen in particular as my solicitor, come highly recommended. With this being a 'no win, no fee' service you get experienced legal support to navigate the emotional road of employment law, that would otherwise be out of financial reach. Not only that but the service turnarounds were virtually immediate, meaning you are not left waiting for help and support on the next steps. My key advice is 'evidence' - keep as much of it as possible. Keep a timeline and document everything. I was able to share all of this with Helen and she was able to work directly with my former employer and negotiate an uplift of my initial redundancy offer from 4 months to 12 months pay - I am ecstatic. Thank you Monaco and thank you Helen :)

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, supportive and responsive throughout the entire process. Helen explained everything clearly, kept me updated regularly and helped make the settlement agreement process much less stressful. I really appreciated the quick responses, attention to detail and guidance with the amendments requested. The matter was handled efficiently from start to finish and I felt supported the whole way through. Highly recommend Monaco Solicitors for employment matters.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Without Prejudice Case Support provided…

Without Prejudice Case Support provided outstanding support during a very stressful situation with my employer. I felt safe, supported, and fully informed throughout the entire process. The solicitor I worked with explained everything clearly, helped me understand my rights, and handled my case with professionalism and care. They took so much stress away and made me feel confident every step of the way. I’m truly grateful for all their help, thank you so much!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I approached Monaco after being offered…

I approached Monaco after being offered a ‘settlement’ from my employer. Simrath reviewed the agreement and gave me excellent advice and put together a very comprehensive and compelling response for a much better settlement. I would absolutely recommend Monaco and Simrath if you find yourself in a situation where you need legal advice on an employment issue

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great legal support

I had an excellent experience working with Monaco Solicitors, specifically Helen Alty. From the very beginning, Helen was incredibly diligent, professional, and reassuring during a stressful corporate transition. She did a fantastic job reviewing my settlement agreement.

Helen was always responsive, clear, and genuinely supportive throughout the entire process.

Thank you, Helen, for an exceptional result.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Contract review

Simrath was supportive throughout and completed the review within tight deadlines. I would recommend Monaco Solictors

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Monaco Solicitors on an employment matter. Simrath Singh handled my case professionally throughout and was always responsive, patient and supportive during what was a very stressful process.

I particularly appreciated her calm and compassionate approach, clear explanations of the legal and practical risks involved, and her persistence in negotiating a significantly improved settlement outcome. I always felt that matters were handled carefully and professionally, and communication was clear throughout.

Thank you again for all your hard work and support.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah O’Brien was fantastic support…

Sarah O’Brien was fantastic support during what was, for me, the first time being made redundant in the UK. From the outset she made the process feel clear and manageable, taking the time to explain the relevant UK employment law and my rights (including what my options realistically were given my length of service).

She reviewed the settlement agreement thoroughly, walked me through the key clauses in plain English, and highlighted what was standard vs what needed attention. Her suggestions were genuinely helpful and practical — including improvements to protect me from potential deductions, ensuring my P45 would be sent to my personal email, correcting clause references, and clarifying arrangements for company property return (including recommending the company arrange and pay for courier collection). She also talked through timelines and the implications of restrictive covenants so I could make informed decisions.

Professional, calm, and extremely knowledgeable — I felt well-advised and supported throughout. I’d highly recommend Sarah to anyone needing employment law advice.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing solicitors from start to finish

I cant thank these enought. The help and support i got right through my case. Emails answered straight away .
I want to thank Sasha-lee for all her support and her kind words that got me through it . What an amazing lady she is. Thanks again Sasha-lee.
Highly recommended 5*********

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Monarco Solicitors…

I cannot recommend Monarco Solicitors highly enough. From start to finish, they were absolutely brilliant and amazing. My solicitor was fantastic — attentive, professional, and truly listened to everything I had to say. They followed a clear, methodical process and clearly knew exactly what they were doing.
They handled my case exceptionally well and secured the very best possible outcome, especially impressive given the length of time I had spent in my previous job. The office admin and support team were also brilliant — friendly, responsive, and incredibly helpful throughout.
If you need legal support, do not hesitate to go to Monarco Solicitors. I would trust them again without a second thought. Highly recommended to my fellow humans! Thank you to you all. X

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Monaco Solicitors and I was…

I contacted Monaco Solicitors and I was assigned to Sasha-Lee van Wyk. Never in my life felt so much love for a person I have never seen. She is absolutely professional, communication is spotless and prompt but what I loves the most is her genuine kind approach to a very stressful situation, because seeking legal help is always stressful but Sasha-Lee was extremely kind and thanks to her I managed to keep my mental health positive even when my employer did everything in their power to make me struggle even more. The kind and supportive nature of Sasha-Lee made my difficult time much easier. I will always be grateful for Sasha-Lee. Thank you and I 100% recommend Sasha-Lee and Monaco Solicitors I couldn't have nobody else throughout this difficult time I went through. From the bottom of my heart THANK YOU for everything you do!❤️

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

I did receive a reminder from Monaco…

I did receive a reminder from Monaco Solicitors about the tribunal time limit, but beyond that I felt very unsupported. As soon as my employer refused to engage with their email, the communication from Monaco effectively stopped. There was no follow‑up, no guidance, and no effort to advise me on what to do next. I am dealing with significant health issues and reached out because I needed proper support, but instead I was left feeling abandoned at a very stressful time. Overall, I feel let down by the level of service I received.

May 7, 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

Hi Linda, We’re so sorry you feel this way. We can assure you that you have not been abandoned.

We advised you to commence ACAS early conciliation and provide them with our details so they can communicate with us about seeking a settlement.

We can see that there’s a delay with ACAS, so your lawyer will be in touch to make sure you understand what’s happening and next steps.

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