MoneyPlus Advice Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's helpfulness, understanding, and knowledge, which makes stressful situations much more manageable. People often praise the excellent customer service for providing clear explanations and a smooth user experience that alleviates anxiety. The overall service is described as incredibly supportive, offering relief and confidence to those dealing with difficult financial circumstances. However, some customers also noted dissatisfaction with the payment and debt management process, mentioning that the service did not always fully pay off debts as expected, sometimes leading to increased stress, unresolved creditor issues, or even higher overall costs than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as quick, helpful, and... See more

Service

People report positive experiences with service, often highlighting the quick resolution of issues and the... See more

Payment

Consumers find payment to be a negative and turbulent experience, with some reporting that their payments... See more

User experience

Users describe positive interactions with the user experience, highlighting how smooth and easy the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a relief to know that there was help available to me and so many options discussed. Ryan and Daniel were very compassionate and understanding they made the process so quick, I told them what I wa... See more

Rated 5 out of 5 stars

Amazing service. Communication was spot on. All advisors were extremely helpful and clear on how they explained things. Regular updates of how your debt is being managed and cleared. Helped me massive... See more

Rated 5 out of 5 stars

I want to say a big thank you to Wayne and Steve for all their help with my debt management plan. From the start they were both really kind, approachable, and understanding of my situation. They expla... See more

Rated 5 out of 5 stars

★★★★★ Excellent support – Wayne was brilliant I called MoneyPlus for debt help and spoke with Wayne. From the start he was calm, patient, and really took the time to listen to my situation. He... See more


Company details

  1. Debt Relief Service

Written by the company

With over 25 years of experience, MoneyPlus Advice has supported thousands of people in taking control of their finances and finding debt solutions that fit their needs. We’re here to guide you through a range of options to manage your debt effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(337)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and supportive

MoneyPlus made a very stressful and difficult time a lot easier to deal with. Honest and upfront advice on what is the best solution to your financial issue. Staff always very helpful, friendly and above all, knowledgeable. Highly recommend.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Finley Lang has been incredibly…

Finley Lang has been incredibly helpful, solving more than a handful of issues and always providing solutions very speedily and always more quickly than was promised. A real above and beyond employee. Thank you !

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

High dept experience

I’ve been dealing with money plus for 8-9 years now and the service has been exceptional. From the start of making the dreaded phone call to say I need help and not being able to manage, all the way though to where I am now. I had a dept of over £30,000 it was a rocky road for me but everything was brilliant with the yearly reviews and change of jobs they were understanding helpful and understood when times were tricky I still managed to have a good life and afford what I needed to with a wife and 2 children of which my wife was pregnant half way though. Don’t be scared yes there is a management fee but it is worth every penny! Be positive if you think the worst because of your debt don’t MONEY PLUS will definitely help you and your life will be changed.

I cannot be more happy with a company and the experience with them.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to an advisor called Ben and he…

I spoke to an advisor called Ben and he was really helpful and understanding and reassured me so much he was so lovely and polite.
I think all of the staff at moneyplus are really nice and I’m so grateful for them, they really do help you so much when your going through any problems and are always happy to guide you through it and support you no matter what I would definitely recommend them for anyone who’s struggling with depts they do accommodate you and have many helpful ways of managing money.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Staff are rude and speak to you like…

Staff are rude and speak to you like you're stupid and even though I've never once missed a payment I get hassle every month via text or email to make my payments!

December 5, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Natasha,

Thank you for your feedback. I’m sorry to hear that our contact has felt rude or unhelpful, and that the reminders you receive have felt like hassle. That’s not the level of service we aim to provide.

We’d like to look into this and make sure everything on your account is right. If you’re able to get in touch, we can review this with you and help put things right. You can reach us on 0161 837 4000 or info@moneyplus.com.

Best wishes,
Holly
MoneyPlus

Rated 5 out of 5 stars

Wayne was amazing

Wayne was amazing, understand and lovely to speak to. Went through things really clearly and made sure I wasn’t lost throughout the way! Thank you

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Feel exactly the same as what everyone…

Feel exactly the same as what everyone else is saying.
Feel like I've become worse off then better.
Don't even feel like my debts where getting paid.
Company's have told me they haven't received a penny!
AVOID!

November 26, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Lauren,

Thank you for your review. I’m really sorry to hear you feel this way, and I understand how worrying it is to think your debts aren’t being paid.

We’d like to look into this for you and check that your payments have been sent to your creditors as expected. Sometimes creditors take time to update their systems, but we will confirm everything for you.

Please get in touch on 0161 837 4000 or info@moneyplus.com so we can review your plan and give you a clear update.

Best wishes

Holly
MoneyPlus

Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service. Outstanding in every way. Clear and concise. Understanding and clear as to our options and what each one entailed. Would highly recommend to anyone looking for help with their debt management

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Trash company who will nearly double…

Trash company who will nearly double your total debt and for that they will make one phone call a year to your debtors and one phone call a year to you, where they will ask the same questions about how much money you have and what you spend it on under the guise of helping you but really to see if they can drag more money out of you and add more debt to you. They’ll even suggest other debt plans that’ll damage your credit further and for longer. If you’re looking for a company that’ll make an arrangement and then simply leave you alone then this isn’t the one for you.

November 13, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi David,

Thank you for taking the time to share your feedback. We are sorry to hear you feel this way, and we understand how stressful debt can feel when things do not seem clear.

The reviews we carry out are there to make sure your plan remains affordable and suitable for your circumstances. We never want this to feel intrusive, and we are happy to explain why these checks are needed and how your plan is being managed.

We have been trying to contact you by telephone throughout the month so we can talk through your concerns and make sure everything is working as it should. Please check that our number is not blocked and feel free to get in touch when you can. Our intention is to support you.

You can reach us on 0161 837 4000 or email info@moneyplusadvice.com


Best wishes
Holly
MoneyPlus

Rated 5 out of 5 stars

Amazing service so far

Amazing service so far, got all the help and advice i needed and even started the process of getting the debt help I needed thank you

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Moneyplus are really good

Moneyplus are really good. They have been patient with me as I have had a few issues trying to set up my debt management plan,but with their help I finally did it.
Would recommend them to anyone with money problems.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

highly recommend!

I had no other choice, I was drowning, everyday was getting harder and harder.
I made the call and spoke with a man called jack.
He assisted me guided me through it all.
From how I felt before the call to how I felt after. I feel like there’s hope. That things will get better.
I feel a lot better
Thankyou

October 31, 2025
Unprompted review

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