Popped into Winchester store for a small chocolate birthday gift. Very little choice that wasn’t in Christmas packaging, so selected a bar of chocolate. Disturbed assistant’s hair conversation with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought some Peanut Butter Snowballs from Montezumas, they are among my annual favourites so I try and stock up. Lovely chocolates as always, sent speedily and to my shame, one bag has already... See more
Love the chocolate but as a new customer very disappointed that my parcel got lost by Evri. They then despatched the order again only to get one of the chocolate bars wrong! So not very happy. Upda... See more
Company replied
The chocolates are delicious and I’m able to eat them as they are vegan and gluten free, so that’s a win. The downside is the length of time they take to process and deliver orders….it takes them a g... See more
Company details
Written by the company
Extraordinary Chocolate which is Palm Oil Free and Handcrafted in West Sussex, UK.
Contact info
Birdham Business Park, Birdham Road, PO20 7BT, Chichester, United Kingdom
- 01243510510
- hello@montezumas.co.uk
- www.montezumas.co.uk
3.4
Average
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely chocolates great to give as…
Lovely chocolates great to give as gifts.
June 20, 2019
Unprompted review
Excellent products & service
I contacted them about a faulty bar of chocolate that I bought at Waitrose and without requesting any proof they sent me 3 bars of chocolate to make it up. Excellent quality of chocolate too.
September 5, 2018
Unprompted review
Great chocolate but poor choice of delivery service
Excellent chocolate - no faults there and many items can be obtained from Waitrose, Ocado and, now, Sainsbury's.
HOWEVER - regarding home delivery of their more exotic bars, please read on?
Unless you opt for next day delivery, this company use Hermes which is a very hit and miss company. It then depends on the skills, experience and personal commitments of their local couriers for items to get to you.
EDIT - the wonderful chocolate arrived after 6 days. My wife said that the Hermes delivery man was very polite and courteous. I have upgraded my review from 3 star to 4 star.
May 7, 2016
Unprompted review
Very pleased
A challenge every year is to find an Easter egg bigger than my sons head - Montezunas came up trumps with their 1kg giant egg, and delivered within a few days. Well wrapped generally. But sadly the egg was slightly too large for the box and had been broken in transit. I telephoned them and was immediately offered a replacement - the big ones had already sold out so they sent me a slightly smaller one AND a refund, AND we got to keep the giant egg. My son thought Christmas, Easter and birthday had all arrived together!
Friendly helpful staff, nice chocolate - will definately shop here again.
April 14, 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.