Montredo Reviews 

1,547
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product quality, noting that items arrive in pristine condition, beautifully packaged, and just as described. People also find the prices attractive and mention that successful deliveries bring great satisfaction with their purchase. However, some customers also noted significant delivery delays that far exceeded the initial delivery estimates provided on the website. Consumers frequently experienced frustration with slow response times from support staff and faced serious difficulties securing timely refunds after canceling their orders. Many buyers felt unsupported when trying to resolve these issues, leading to a stressful purchasing process.

What people talk about most

Delivery service

Consumers find experiences with the delivery service to be decidedly mixed. While some reviewers report... See more

Product

Customers consistently note ambiguous experiences with product, reflecting high disagreement among reviewers.... See more

Order

Users describe ambiguous interactions with order, highlighting significant delivery delays and unfulfilled... See more

Refund

Customers had ambiguous experiences with refund processes, often facing severe delays beyond the promised 14... See more

Response time

Reviewers highlight deep frustration regarding the poor response times and prolonged radio silence. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Watch looks perfect and fits amazing, delivery was the only issue very very slow waited 20 days and the website said 10 days express delivery! Watch was shipped with standard delivery…

Rated 3 out of 5 stars

Watch is great and impeccable delivered. However it took 7 weeks and there was no proactive communication only reactive responses.

Rated 3 out of 5 stars

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timeli... See more

Rated 4 out of 5 stars

The delivery was a bit slower than advertised but it was worth the wait. This being said if you are ordering something as a bday gift, make sure you take this into consideration. I was aware of the p... See more


Company details

  1. Watch Store

Written by the company

MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(1,547)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Montredo Delivers Excellence

Ordering a watch from Montredo was a delight. The website's user-friendly interface made selection easy, and the transparent process from order to delivery was impressive. The watch arrived promptly, well packaged, and exceeded expectations. Montredo's commitment to authenticity and customer satisfaction shines through, making it a top choice for watch enthusiasts. Highly recommended.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

A five-star experience!

I purchased a Nomos watch that was shipped to the US. The pre/post-purchase communication with Christhard was very professional, courteous, and helpful. Moreover, the price was the best anywhere.
I would definitely recommend Montredo to any watch enthusiast.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Excellent service, I ordered a Frédéric Constant time piece to France from Montredo, the communication was crystal clear and it definitely was worth the wait!
I must say that I was surprised by their professional communication in French (considering the fact that they are a German company).

Anyway, I highly recommend them and would trust them for sure, for my next purchase.

Thanks a million for the great service,
Matt

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

First time I ordered a watch here. Ordering process went very smooth and shoutout for the excellent communication with service rep Christhard throughout. There was a delay with sourcing the watch, however I was being kept up to date on the status often so this was not an issue for me. Watch was received well packaged and in brand new condition complete with all documents.
Would definitely order here again.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

A great experience

It was an absolute pleasure dealing with Montredo and especially Christhard. The communications and updates regarding my order were second to none. Christhard was extremely professional dealing with my queries and my order was processed quickly.

The watch I bought was outstanding and their price was the lowest available in Europe.
Would highly recommend!

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

This is my second experience buying…

This is my second experience buying from Montredo, and it was just as great as the first one. They kept me updated on the order and shipping estimate, and the watch was delivered in a timely manner.

Great customer service, and the price (for a new watch) on Montredo is often better than anywhere else online - sometimes lower than the price of the same watch in used condition found elsewhere.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service experience

I ordered a watch from Montredo and was very impressed by the customer experience. Their prices are great and they are very transparent throughout the process. When it turned out that there was a delay with stocking the model I wanted, Christhard, the customer service representative communicated promptly to see if I would still like to proceed with my order. The watch was a gift to myself, so I was willing to wait. Throughout the process, Christhard was prompt with communication and followed through quickly when I had questions. My watch was delivered approximately 5 weeks after I ordered. It took a little over 4 weeks to get it in stock and then approximately 4 days for delivery (Germany to US). Be aware that if your watch isn't in stock, it may take a while to get to you, but the price and customer experience are very much worth the wait! I would definitely recommend Montredo to friends.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

In love with my new Seiko, thank you!

I just received my new Seiko Presage. The overall experience was really fast - booked through the website and made payment, received payment confirmation and in one week I had my new Seiko Presage in my hands at a great price.
I've purchased previously 2 more watched and it has always gone smooth. Thank you Montredo!

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

First time buying from them and I'm…

First time buying from them and I'm more than satisfied. Communication was absolutely excellent. They had to aquire my watch straight from the manufacturer and kept me up to date the whole way. Their pricing is amazing. One of the finest online business I've ever bought from. Highly, highly recommend!

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great watch dealer

Had all my pre-purchase questions answered, watch arrived in perfect condition with warranties, etc. Great, polite communication throughtout - would go back to buy more in future.

August 7, 2023
Unprompted review

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