Montredo Reviews 

1,547
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product quality, noting that items arrive in pristine condition, beautifully packaged, and just as described. People also find the prices attractive and mention that successful deliveries bring great satisfaction with their purchase. However, some customers also noted significant delivery delays that far exceeded the initial delivery estimates provided on the website. Consumers frequently experienced frustration with slow response times from support staff and faced serious difficulties securing timely refunds after canceling their orders. Many buyers felt unsupported when trying to resolve these issues, leading to a stressful purchasing process.

What people talk about most

Delivery service

Consumers find experiences with the delivery service to be decidedly mixed. While some reviewers report... See more

Product

Customers consistently note ambiguous experiences with product, reflecting high disagreement among reviewers.... See more

Order

Users describe ambiguous interactions with order, highlighting significant delivery delays and unfulfilled... See more

Refund

Customers had ambiguous experiences with refund processes, often facing severe delays beyond the promised 14... See more

Response time

Reviewers highlight deep frustration regarding the poor response times and prolonged radio silence. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Watch looks perfect and fits amazing, delivery was the only issue very very slow waited 20 days and the website said 10 days express delivery! Watch was shipped with standard delivery…

Rated 3 out of 5 stars

Watch is great and impeccable delivered. However it took 7 weeks and there was no proactive communication only reactive responses.

Rated 3 out of 5 stars

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timeli... See more

Rated 4 out of 5 stars

The delivery was a bit slower than advertised but it was worth the wait. This being said if you are ordering something as a bday gift, make sure you take this into consideration. I was aware of the p... See more


Company details

  1. Watch Store

Written by the company

MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,547)

147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect experience

Very quick delivery from Germany to Norway. Great communication and information about the logistics and delivery. Product 100% satisfying.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

2nd Time Purchase

2nd time purchasing a watch from Montredo. Easy and smooth process, and received periodic updates from Christhard. Watch was delivered as per timeframe, well packaged, brand new and authentic as I registered for online warranty to confirm.
Will definitely look to them again in the future.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a watch by Montredo for the…

I bought a watch by Montredo for the third time, this time the watch was not even listed on the website. I reached out to montredo via Email and received a quick answer. From that point everything was handled smoothly, as explained.

Special mention to Christhard, for his nice, friendly and professional contact

Besten Dank!!

I'll buy another one, fore sure

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Christhard Schneider was so helpful

Christhard Schneider was so helpful! Most of our transaction was handled by email, all of my questions were answered quickly. When I arrived at the shop to pick up my purchase the staff was welcoming and helpful answering my customs questions. My husband loves his new watch. I have Christhard and his staff to thank for guiding me through this experience. I will happily use Montredo again for another luxury watch purchase.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a timepiece from Dubai

I ordered a timepiece from Dubai. I can only say that the service and correspondence were exceptional during the entire journey. Had the pleasure of meeting two gentlemen from Montredo called Christhard and Chris who assisted me along the way. It is always a pleasure doing business with proper professionals.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

One of best of the best online shopping

I luv all my shopping journey with Montredo, I luv how they take care of their customers and their follow up was one of my best experience.
And special thanks to Mr Christhard Schneider (Customer Service & Sales Manager), such a professional humble person.
It was my first experience with them and definitely won’t be the last.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and trustworthy

Great service, responsive communications following questions, fast delivery. Trustworthy. They deliver as advertised. Two successful purchases and one successful return (product was fine just not right choice).

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely professional service.

My watch was dispatched very quickly and I had it in a couple of days. Unfortunately I had minor problem with the watch through no fault of Montredo. The guys there had my watch collected from me and returned free of charge and a replacement was sent immediately. It was a very professional experience and there was lots of communication and updates through every step of the whole purchasing experience. If you have any fears of buying online then you have no worries dealing with Montredo. I can highly recommend them to anyone.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

premium seller

Great communications, very well packed fragile item, premium seller , happy to do business again

April 13, 2023
Unprompted review

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