Although all the appropriate and thorough security checks are applied during setup, once you are using the app. with FaceID or Touch ID, using the app is like lightning. Very easy to use, and yet you... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good rate of interest and the app is extremely informative and easy to use. Transfer in from another ISA provider went very smoothly and only took a couple of days. I had no hesitation in recomme... See more
Can only speak of my experience in opening two accounts with Monument. Very easy, no hassle. Unlike other banks which I’ve had poor experiences with recently. The ones that want to see all of the tran... See more
Set up the Monument app, which was straight forwrad and easy to do. The app seems to be really simple too, instantly giving all the basic information needed, even giving a day by day view of interest... See more
Company details
About Monument
Written by the company
Save. Build. Live.
At Monument, we understand wealth means more than money. It's about the rewarding life it helps you live.
Since 2021, we've been redefining banking for our clients with exceptional client service, straightforward savings and a Membership service to grow and enjoy your wealth - all within one app.
Trusted with over £5 billion in savings, we are regulated by the Financial Conduct Authority, Prudential Regulation Authority, and are protected by the Financial Services Compensation Scheme (up to £85,000).
Our UK-based Client Services team can be contacted via in-app live chat, call, video, or email. We also reply to reviews on Trustpilot and we appreciate your feedback.
Contact info
33 Cavendish Square, W1G 0PW, London, United Kingdom
- 020 4524 8080
- service@monument.co
- www.monument.co
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Welcome saver - Easy to use and easy to speak to a…
Easy to use and easy to speak to a human being quickly
September 27, 2026
Easy to open no fuss account
Easy to open no fuss account. Excellent App which does everything I need and very good interest rate where interest is paid monthly.
September 28, 2026
easy and quick to set up
I was so pleased as to how easy and quick it was to setup my account and start investing
September 27, 2026
Happy
Easy to set up, send money etc. Great interest rate too
App seems easy enough to use
September 27, 2026
Excellent customer service and very…
Excellent customer service and very competitive interest rate. Also the app is very user-friendly. I am extremely pleased Monument Bank.
October 1, 2026
Very quick and easy to open an account.
Very quick and easy to open an account.
The app looks great and is easy to navigate.
Competitive rate for new customers.
Really happy I found Monument Bank.
September 21, 2026
Was good to update and set up with good…
Was good to update and set up with good customer service
October 2, 2026
Easy-to-use app
The easy-to-use app, registration process and the ability for interest being paid monthly to my linked account.
September 26, 2026
Monument is easy to use and has a great…
Monument is easy to use and has a great interest rate
The app is user friendly and it shows you how much interest you have daily
Awesome app and awesome features
October 2, 2026
Great experience!
Exceptionally easy to open the account & clear product terms and conditions - no onerous requirements. App functionality is excellent. Very seamless customer experience.
September 22, 2026
Once the app was set up it seems okay
Once the app was set up it seems okay. I did have trouble with the app for probably around a week as it kept saying a need to verify my email but the app would not let me. To be honest I was just about to give up and not pay any money in when out the blue it all connected.
September 26, 2026
Simple app to navigate
October 1, 2026
Very rasy to open an account
September 25, 2026
Very straightforward application and in…
Very straightforward application and in app usability
September 25, 2026
Clear & easy
All the accounts options are very clearly explained. Very easy to open an account and yo find how it evolves
October 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.