Moorepay Reviews 1,823

Our customer account Manager Ian is great , he is easy to get hold of and is always prompt with finding us a solution to any of our issues. Whilst the set up with NHR and Moorepay have not been the sm... See more

Jody walked me through the entire options and onboarding process so smoothly! She was really helpful in understanding both our business needs and how Moorepay could support us moving forward. When i... See more

Have been processing payroll through Moorepay for many years and have had some issues, however over the last six months we have received such an improved service. Now working very closely with Ciara w... See more

Moorepay are an excellent partner for payroll and HR. They have been great from the initial sale to the setup and support. The platform enables us to grow and add on additional modules as required an... See more

Slick sales, everything after that was poor. The biggest issue was incorrect reporting to HMRC which wasn't corrected over several months. No single point of contact, lots of being passed between peop... See more

Vishnu Ramesh has been extremely helpful as we have transitioned across from a managed service to in-house at the same time as upgrading to Next Gen. His Moorepay / Payroll knowledge is excellent and... See more

We have been working with Moorepay for over 10 years and are thankful for the advice and support provided to all our managers whether they are based in our retail operations or in our central office t... See more

Had my H & S visit yesterday and my experience with this company has always been positive. Would like to thank Welma who has attended this site on two occasions which I think is good for continuity... See more

I had an excellent experience and am extremely grateful for the support provided by Gillian. She responded quickly and provided advice that was professional, clear, and practical. What stood out most... See more

Employee support helpline is helpless. They triggered a 2FA, which doesn't generate any code to log in. When called to ask for support they mention, we can't do anything for you have your admin do it... See more

We are grateful to Stuart Morley and his expertise when he supported us at a Tribunal. It's a great comfort to have someone who has both a thorough legal understanding and experience as well as knowle... See more

When we need to contact payroll support, it's always good to find someone who knows exactly how to resolve the issue. On the occasions I have contacted Moorepay support it tends to be Vishnu who I... See more

Vishnu Ramesh has been really helpful. We have been trying to get rolling with tis software for a few months and have had very poor guidance from other team members who told me certain things were not... See more

I have been working closely with Gillian Chorley, she has been such a great support to me. I have had to deal with a very complicated case and she has seen me through the process and given me confid... See more

One of the worst payroll platforms I've ever used. Frequent crashes and system glitches. Last month I asked for a discount because we'd had so many system issues. No response despite chasing many ti... See more

We’ve been using Moorepay for our HR services for over 25 years (previously known as First Business Support). They have always looked after us and we are very pleased with the services they offer. Our... See more

The team i currently have are amazing, understanding, helpful and supportive. They understand our complexities within our business and go out their way to provide ideas on how to action for our needs... See more

Being supported through a complicated HR process that was fair and caring was made so much easier. My advisor ( Gillian Chorley) was an absolute star. Her professionalism was second to none and the... See more

Darren Roberts has been very helpful and prompt every time I needed support. He was always happy to help, even via Teams, so we can sort things out quicker than via emails. Darren helped me with... See more

The only thing that makes my experience great is the support and knowledge of Darren Roberts. He is the best support and nothing is ever to much, response times are minimal and issues and queries a... See more

I have experienced a few errors while processing my payroll, not knowing how to resolve them and Vishnu has helped assist me with all of them. He has responded via email with updates on the issue and... See more

Pedro Lopez Lopez - swiftly responded to a query I had about re-downloading a D02 document that I had forgotten to download whilst running payroll. Pedro was professional and kind and resolved the que... See more

I had an excellent experience with Alex Joseph. He was able to resolve my query quickly and without any issues. His response was prompt, clear, and very professional, which made the whole process smoo... See more

We have been working with Moorepay for several years now. The service provided has always been exceptional and professional at all times. The account review meetings are very insightful and speak... See more

I had a number if issues that Lauren Armitage very patiently helped me with & kept my ticket open to be able to respond quickly due to my deadline. She also gave me info on how to change something mys... See more

i was not sure about tax calculation seems it was higher than expected. Liya checked the records and explain me how system calculated. I am so please with her customer service focus, listening and qu... See more

A review on Parthan Nandakumar - Thank you to Parthan who was our assigned Payroll Advisor. He was brilliant; we had a last minute, business critical change to our payroll and he worked tirelessly to... See more

Might be a nice looking and relatively cheap payroll solution for an employer. It is terrible as an end user employee, and frankly I now do not trust this companies ability to keep any data... See more

Moorepay have been a huge help and support with transitioning from the old generation to the new. Moorepay have gone above and beyond to help, advise and correct any issues that may have arose. Pa... See more

Moorepay provides required support and resolve any queries on a timely manner. The payroll software is working fine. We are getting a much better service after changing the account manager to Ian Duer... See more

Vishnu talked/had a teams meeting regarding several changes and amendments to the system that were needed before running the payroll. He has been extremely help, I wouldn't have been able to complete... See more

Service mediocre at best, and this was with in-house solution where we required less support. Their 'upgrade' to Next-Gen actually led to many more system issues for us, the system prior was a better... See more

Customer support advisor Tinah Peters was so helpful today. I had issues processing bulk timesheet and she has resolved the problem, explained what to look out for so that the payroll is processed wit... See more

The HR advisors are very helpful and resourceful. Today, I spoke to Samantha McDonnell, who was very thorough in providing advice. She made the next steps in the investigation much straight-forward.... See more

Moorepay sell and all singing, all dancing package, when in reality we have been having issues with them for 18 months. Their response time to urgent queries is shocking, they don't care if pay is... See more

Despite last minute changes moorepay are always able to process payroll effectively and efficiently each month. Payroll managers are quick to reply and knowledgeable around a number of subjects.

Ben was appointed as our Account Manager and within one meeting put me at ease, took complete responsibility for reviewing our contract, ensuring that this was fit for purpose. Ben was very responsiv... See more

Athira Jagadeesh is very helpful and has managed to resolve a last minute but an important change without making any fuss. The level of services is excellent and keep up the good work.

Fiona Percival is a great support for our payroll team. She answers promptly and always ensures to provide regular updates to us when things are being resolved in the background. There have been times... See more

Awful service from the start, hell bent on extracting money with no support or customer service. We have an issue over our contract and payments and no one will deal with us. Please contact us to disc... See more

We had a particularly difficult situation to overcome in last month's pay run and Vishnu Ramesh was absolutely brilliant in helping to resolve it. He was helpful, professional and above all patient o... See more

We had raised a problem via email and called a couple of times but was still unresolved. Vishnu however went over and above to ensure that we were able to rectify and get the payroll sent on time.

Pedro provided, quick accurate help, sorting the problem straight away for us. Pedro always seems to know how to fix these things with minimal disruption. Thanks Pedro

Contacted them to inform them that their mail server had gone down and as such I couldn't reset my password to retrieve my payslips. They aggressively told me to speak with my employer before hanging... See more

Aimie Deniz our Payroll Manager is a fantastic support. Aimie is helpful, responsive and always on hand to support with any queries and ensures that our payroll runs smoothly on a monthly basis.

Absolute joke of a company Constantly making it more difficult to log in Typed in my correct password 3 times, still can’t login Pathetic If I could give no stars I would

We have used Moorepay for a number of years now for HR advice and have always found them to be a great asset to our business, ensuring that we navigate the complex details of employing people correctl... See more

Vishnu was very helpful and got all my issues fixed/ explained in super swift and effective way/ VIshnu thanks a lot! really appreciate your efforts and help!

We’re very happy with our ongoing relationship with Moorepay. Their service has been consistently reliable, and the support we receive is excellent. A special mention goes to our Commercial Account Ma... See more

Matt is an exceptional Account Manager who goes above and beyond to deliver results. He has built a strong, trusted relationship with our business. Matt communicates clearly and responds quickly on al... See more

We’ve been working with Moorepay for the past 30 years, and their service has consistently been first class. They’ve shown a strong commitment to innovation, continually enhancing their payroll so... See more