Moose Knuckles Canada Reviews 314

Update on below review. They emailed me after weeks of chasing to tell me that the jacket I had ordered had sold out and they had cancelled my order. Such poor service don’t order from them.

All the warranty is just a joke !
The jacket worths $200.00 without warranty, I paid 1300.00 now they ignore to cover it lol what a joke

Very poor quality, bought a Winter Jacket for 1100 euro. 1 year later it start to lose it collor.

2 years later, de jacket is worthless. Terrible service from Moose Knuckels. I feel like a real loser buying this jacket.

I have contacted customerservice.mooseknucklescanada.com - but I think that Moose Knuckles don't know what good service is for a jacket from 1100 euro new price. I advice to buy stone island or some other Italian brand, Knuckles is just a joke.

In 2021, I bought a $1000 coat from Moose Knuckles. They look great, but man, was I disappointed by the quality. During my second winter, the stitching below both armpits started to come apart. This was not a snug fitting coat and I only ever wore it to work or when I was out and about. I didn't shovel snow, or wrestle criminals in it. My Canada Goose coat, which I paid half the price for, has lasted me (no joke) 10 years.

To prepare my coat for wear this winter, I spoke to the store from where I bought it. They told me about Moose Knuckle's "lifetime" warranty that would be applicable to these kinds of defects. I reached out and provided what was required (front and back photos, photos of the torn area, RFID photo, etc) and almost immediately was told that nothing was wrong with the coat and that I should go to Toronto to have it fixed. WHAT? How, from those photos, were you able to determine it wasn't a manufacturing defect? Also, thanks for the useful Toronto tailor. I live in Burlington and would sooner drive off a cliff than go to Toronto. When I had issues with my Canada Goose Coat, one of which was my fault, they offer to have me send it back to them via courier. They fixed it, and sent it back to me in great shape.

Please do yourself a favour: If you are going to spend $1000 or more on a coat, DO NOT BUY A MOOSE KNUCKLES ONE!

100% garbage, if you want to be lied that’s the place to go, I purchased a $500 jacket and was told it has 100% lifetime warranty. Not even 6 month later it started tearing and they tell me it’s not their problem, improper care. Holly bazuka I treat my cloth like gold, it’s cheap garbage. Do not waist your money on Moose KNUCKLES.

Absolutely no information was provided to my request. I was told to continually visit the website to see when the stock would be replenished. How helpful is this?

Great product, short delivery and overall good experience

my exchange item, I send back to your company in July 25, and your customer service keeps telling me received, resend in process until today through 25days. I have not gotten the resend tracking info. I have been waiting for more than 25 days for a exchange. It is the worst online shopping experience from your company!

I bought a parka from them last November 2022, so the item is still under warranty. For such an expensive item, you would think it has better quality, but how wrong I was. The logo/ emblem from the right shoulder has fallen off after only 2 months of wear. I finally remembered to email them about it recently and inquired about repair. Customer service was nice and gave me the address to return with one very significant caveat: I have to pay for the shipping cost, and they recommended that I put it on signature delivery, and stated that they're not responsible for what happens if the item gets lost.

So incredibly laughable. For a $1200.00 item, this brand produces poor quality products, and then doesn't stand by them. They make it the customer's burden to have to return it, and then washes their hands off the responsibility if something were to happen to the product apparently in between shipping. Ridiculous. I mean, don't get me wrong, the jacket is warm for sure, but for this kind of quality and poor customer service? I should've just gone with Canada Goose. So disappointing. Wouldn't recommend them and would instead recommend to spend your money elsewhere for better quality and value.

The customer rep jhamill was super nice and knowledgable and was actually talking normally not in a robotic way.

I just wanted to take a moment to express my gratitude to the Moose Knuckles team for their incredible customer service. I recently purchased a bomber jacket from them, but unfortunately, I wasn't too keen on the color once it arrived. However, the team went above and beyond to ensure that I was satisfied with my purchase by reserving the last remaining jacket in the color and size I wanted until my returned item had been received. This level of dedication and commitment to customer satisfaction is truly exceptional and I couldn't be happier with my experience. Thank you so much, Moose Knuckles team!

Contact the support team to check with them the authenticity of my jacket (the nfc authenticity wasn't working for me) they make a reply on a hour... Quality jacket, this company is serious I recommend

My order was delivered faulty and now it’s been soo many days there is no update from the team about anything for the exchange so that I could get a new shipment

Even the website noticed about the delivery time is 10-14 working days but when it arrived to customer's country, it shouldn't be more than 35 hours stuck (and still stuck) at the custom. UPS staffs should take any action and response rather than customers have to check online and call the call center to update.

In addition, my one can help me on this matter. I have to take my working time to take care about this matter.

If I could recommend about the international courier, YOU SHOULD CHANGE FROM UPS TO DHL!!!!!!

I received my jacket as a present and advised i would be happy to pay for the repairs needed to my jacket. because my jacket was a present your team stated i cannot be helped unless i had a proof of purchase they also condescendingly reminded my that my jacket doesn’t have a lifetime warranty, it is “limited”. kindly keep in mind i provided the six different images the authenticity and the Po# as requested. Yet again i offered to pay for my repairs and was told they cannot help me and recommended i go to my family member who bought me this as a present and rudely ask for the proof of purchase. i asked if moose knuckles has an authorized repair shop that could help me to which i was finally provided a phone number. after personally buying three of your jackets for over a thousand dollars i wished your customer service was a bit nicer and could provide some sort of solution instead of my figuring it out. i would have loved to have paid for my repairs that could be done by moose knuckles instead i have to go with another tailor and try my luck. this experience was very unfortunate and downright snotty.

Very poor and slow customer service.
Need to return, but still haven’t received anything in order to return.
Was promised to receive within 24 hours. This is 3 days ago!
Meanwhile I received numerous cookies e-mail after using homepage for customer service pushing for sale.
Try to spend the same effort on customer service like on sales!!!!