Morale Home Furnishings Reviews 

Received my chairs in less than 2 weeks. Spoke to Mo who was very friendly and really helpful and contacted warehouse for current situation and delivery. No problems at all.

Unfortunately I had to put 1 star or couldn’t do the review.

WARNING ⚠️

DO NOT BUY FROM THIS COMPANY!

I purchased a corner sofa from them and after many delays due which may have been out with their control I was eventually advised that the item would be delivered on the 5/12/2022. The sofa was not fit for purpose: - hole in front part, numerous rips and a part of it looked used.

I requested that it be taken away and do not accept delivery. (This was best thing to do for my consumer rights!)

6/12/2022 I contacted Morale and advised them of the situation - they had a report with pictures from the delivery company.

I was told by a director Mr Shaoib Ali, after refusing the shop floor model and £175 off that I would be given a refund by the end of the week.

Next day 7/12/2022 received a call from Mr Farouq Ali, also a Director who advised that he was cancelling a customer order and could deliver a replacement sofa on the 8/12/2022. I declined and advised that Mr S Ali had agreed a refund. I was then informed by Mr Farouq Ali that I “wasn’t getting a refund” and that I could “take it up with my bank”. This call was disgusting and abusive . I terminated the call.

I emailed the company advising that I wanted a refund.

I then received a text message asking me to “please accept the replacement 3 corner sofa with a compensation of £350”

I declined and advised I wanted a full refund.

Today, the 15/12/2022 I have been advised that my refund has been processed

DO NOT DEAL WITH THIS COMPANY.

READ THE T’s & C’s on their website!
#roguetraders

Shame about the poor reviews.
I just got a fantastic corner sofa and some amazingly priced ex display furniture from this store. Service from start to finish was amazing!!
Also like to add the company they use
For delivery and assembly were first class too.

Without a doubt the worst company I have ever dealt with . We ordered a couch, 2 dining tables with 10 chairs . First of all the customer service is TERRIBLE. Not only are they incredibly rude, there is no communication from them at all. I’ve had to chase them up at every opportunity .

My order didn’t arrived , then when it did , 4 months later there were no chairs with the order (they told me they would be 4 weeks). 6 months later I finally received my order , only for one of the chairs to be damaged . I also paid for delivery & for the items to be assembled. Only for the manager to say I had agreed to pick the chairs up - which I clearly never and assemble myself. They also didn’t call me to advise our items arrived . I only found out after calling myself

I can’t be bothered having to deal with the manager about the damaged good as I will get nowhere with him / them. It’s that bad I am keeping the damaged chair and getting it professionally cleaned myself (pink dye on white chair). That’s how bad the customer service is !! I don’t have the energy to call them for the 13373838 time !

Avoid this place like the plague!!

Extremely poor Customer Service...Saw a pendant light shade in their showroom at nearly £200...was advised by the showroom manager that due to there being no electrician available to remove the shade from the ceiling we could not have it....over the next few days I called re electrician...recorded message no one available to take your call...but wait!..eventually get to speak to someone and advised we will call you when we can take it off the ceiling....that was over a week ago with no word...Spent our £200 in John Lewis yesterday....

Hi have purchased Two white leather recliner chairs with matching stools which are perfect. They were an excellent price and very comfortable. I am taking the time to write this review as the staff at Morale have been absolutely excellent they have the real personal touch and very professional. I would definitely buy from them again.

Ordered a garden table via their 1st Furniture website which clearly stated item was in stock and delivery would be 5-7 days.
You guessed it - it turned out item was not in stock and delivery did not occur in 7 days.
As of today they cannot say when the item will be delivered.
Crap management, crap policies, crap customer service.

Do not buy from these!!
Ordered a table and chairs back in October that was supposed to be delivered in Nov, had to chase it up myself to find out where it is, was then told Jan, then Feb and now still nothing. Emailed the manager usman and he was so rude in the emails, the service is poor, the product never arrived and now I have to chase them for a refund after 6 months! Shocking! Save yourself the hassle and order somewhere else.

Rubbish company wish I read reviews before purchasing. 2 weeks after ordering and no communication I email for an update and no reply given just refunded. Waste of time. No customer service skills at all and no explanation.

DO NOT BUY FROM THIS COMPANY OR ANY OF THE OTHER NAMES IT TRADES UNDER Promised a refund since 24th April after almost 3 months waiting for covers for my garden furniture then to receive the wrong size . I have continually emailed , all ignored . In my opinion they are using the covid situation to avoid customer contact

Purchased the Ariana table with six chairs, late delivery due to covid was to be expected, arrived in boxes which were placed in my dinning room.

Currently sent over 10 emails no reply from any disgusting customer relations.

Marble top does not sit on frame properly 5mm gap on one corner chairs have fabric issues, obviously as a company not bothered with customer dissatisfaction or returning emails.

Avoid this company do not buy their products lots of negative reviews.

Avoid! I purchased the adele bench from this company in January it arrived in feb. With very little use the seams on the seat pad have come undone, it is under manufacturers warranty so I contacted the company (who trade under first furniture also) they advised that they would contact the manufacturer. I chased this up they then said they would send a replacement, then I chased up again they said it would be with you over the next two weeks and that was now more than 5 weeks ago and I have not received anything and they are now ignoring my emails and I can not get through on the number. Its very disappointing I tried to get my money back via paypal they couldn't help.. you dont expect to buy a piece of furniture to have to replace it within 2 months! very bad customer service such a shame because there were other items I would have liked to order from the website. But obviously not now, The wood is exposed on the bench its now dangerous and can not be used, so money wasted. I should have read the other reviews many people have had bad experiences. I would have appreciated the communication. therefor I would suggest you avoid this company and purchase elsewhere if you do your research alot of other companies have the same stock, Be warned ...

Excellent service from this firm. I bought a riser recliner for my husband from their website. From start to finish, they were excellent. The delivery people were extremely helpful. Made the whole transaction a really good experience.

This company is linked to 4 other furniture companies - 1st Furniture Ltd, Torelli Furniture Ltd, Morale Home Furnishings UK Ltd and Morale UK Ltd and multiple other companies, too many to list.

Table ordered and paid for 22/09/19. They delivered the table on 11/11/19, hours later than scheduled. When the table was put together (white glove service) I immediately noticed the legs weren’t parallel / were wonky and pointed this out to the courier who said they’d settle which wasn’t true!!!!!

I inspected the table fully and found a number of additional defects to the wonky legs which aren’t parallel, a scratched frame which is chrome, scratched leg / base which is chrome, marks on all of the corners of the chrome legs and I’ve since noticed the table top doesn’t sit flush on the chrome frame on one side. These are NOT minor issues!!!!!!

I notified the company of this by email within 15 mins of the courier leaving and sent pictures too.

I then spoke to a helpful gent who advised they’d get a replacement frame / legs for me either just before or after Xmas. Then I had an email completely out of the blue stating, you can either accept £150 discount or they’d come and collect the table.

I spoke to a very rude man who was VERY defensive and childlike, after questioning this because I’d been told I’d get partial replacements (legs / frame). He said the products were mass produced and wouldn’t live upto standard

I then said that Id think about their offer which I countered, asking for £200 discount or to come and collect the table. They offered £175 and I concluded, I just couldn’t live with the amount of defects / issues regardless because the table is just poor quality. So I asked for the table to be collected and a refund.

I rang up Morale UK and First Furniture on multiple occasions because no one has contacted me to collect the table - I’ve also sent numerous emails to the same effect and unfortunately same very rude man again. He told me 7-14 days to hear from the courier and I said he told me that’s how long it would be for collection, since requesting the return / refund; contradictory information. He then said Id just have to wait for the courier to contact me and refused to give me the couriers number.

He did NOT offer to chase the courier up either. He said he was ‘not going to do what I tell him to do’ (quote) which was nothing and when I said I’d update Trustpilot he said ‘Ive heard it all before’ (quote), so I terminated the call because he continued to speak over me. What a rude, vile man!!

In my experience, the table cost £777.10 and it’s poor quality. The service I’ve received or not as the case maybe has also been poor - and you pay for what you get, so my advice is steer clear!!

Each time Ive called, they say the same thing - ‘we’ve contacted our courier who is very busy at this time of year‘ (quote)......I’ve had the unused / poor quality table in my house for 1.5 months now and its still not been collected which is APPALLING!!

I sent emails every few days asking for an update too, requesting the table be collected and for my money to be refunded and got ABSOLUTELY NOTHING in return!!

After the last email I sent, Morale UK replied and asked me why I’d updated the review on Trustpilot and I said, to reflect the current position. I then received a reply stating.....‘I think its best we cease all communication here’!!

I sought legal advice about recouping the £777.10 from this company - First Furniture, or 1st Furniture, or Morale UK - all of whom I’ve had emails off regarding this one (and only) order.........I question which company Im actually dealing with!!

I contacted my credit card company who implemented the Chargeback process, they refunded me the £777.10 and they sought to recoup the money back from the company.

I had no contact from the company and on 09/01/20 a courier company asked if they could collect the table which they did on 12/01/20; almost 4 months after payment for the table and 2 months after it was delivered to my property.

I’m now seeking to recoup storage fees (while the table was in my property) and compensation from the company for the upset / stress they’ve caused me!!

I can evidence everything I’ve said in this review and I follow every call up with an email

My advice is DO NOT be tempted by the cheap prices because you may experience the same appalling service that I have.

Consumer Act 2015 not adhered to by First Furniture or 1st Furniture or Morale UK, all of whom I’ve had emails off.

Normally go to Sterling as the same furniture but decided to give them a try. Customer service lets them down. Problem after problem with delivery and faulty items. Wrong address detailed and the same with telephone numbers. Promised return phone calls but you end up having to chase them up. The latest promise is a voucher to spend in store because of the inconvenience but almost 2 weeks later and no voucher sent out. Just what we expected would happen.

Fantastic service. Bought a chair 10 months ago from Morale home which we received great service and price, unfortunately it became faulty last week. I contacted morale and after emailing some pictures of the fault a replacement base was sent out from manufacturer. Fantastic customer service and very promptly dealt with. Communication was brilliant. Many thanks again, will definitely use again in near future.

My furniture arrived and was unpacked and installed very professionally. I am absolutely delighted with the quality of my dining room table and chairs. I would highly rate Morale Uk, a small family business that cares about its customers.

S Robertson

So disappointed table arrived and the colour was not right so it took me a week to find out how I return the item only to be told it was going to cost £62 +vat to return a small round table costing £150 I am furious. AVOID THIS COMPANY AT ALL COST

I called to place an order for 8 shankar chairs on Black Friday in December but they did not have them in stock so i decided not to proceed. After the phone call i received a call back from them stating they had made an error and the chairs were in stock and i would recieve them within a week so i made payment and placed the order. After the week had passed i heard nothing from them so i called them and they resorted to their orignal fact about them not being in stock and denied any such call. As i record my conversations i sent them a recording. They simply said sorry we are watinig for our delivery and eventually got the chairs at the end of February.

Highly recommend company. Very pleased with purchase. Very helpful arranging delivery and kept well informed.