Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
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Pet insurance quote via Comparethemarket was simply the best value going. Super level of cover at an excellent price plus free access to FirstVet. Was miles better value than any other.
Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I can't believe the poor reviews below. My experience has been completely different. I filed a claim on the 9th Nov when my dog became ill. Sadly, she had to be taken into hospital in the early hours... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
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I found it very easy to set up the…
I found it very easy to set up the options i wanted and the price was good for what i wanted in a pey insurance
April 22, 2026
Easy to purchase my pet insurance
Easy to purchase my pet insurance, competitive price,used a comparison site ,have previously used More Than for my previous collie's pet insurance so hopefully all will be well
May 7, 2026
Explained product clearly
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Waiting months for claim to be settled…
Still waiting for a pet insurance claim from February to be settled. More Than clearly employ delaying tactics. An initial element of a claim was eventually settled after much back and forth between them and my vets. I then phoned 3 weeks later to see how the main part of the claim was progressing, I got put on hold and requested a callback. 20 minutes later they send an email to my vets requesting more information - nothing had been progressed in this interim period. So here I am in May still waiting for a February claim to be settled. I have dealt with many pet insurance claims over the last 20 years More Than is 100% the worst company I have dealt with. They have made the already upsetting situation of my dog being ill and requiring surgery a lot more stressful. I am not surprised EUI ltd have announced record profits - they are happy taking people’s money but not so happy when it comes to paying out.
May 5, 2026
Unprompted review
Reply from morethan.com
Hello Helen,
We're sorry to hear about the delay in settling your claim and the added stress this has caused during your dog's illness.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
My pet underwent a CT scan that cost…
My pet underwent a CT scan that cost around £2,000. Since then, my renewal premium has increased to £800 per year. I’ve found alternative policies offering similar coverage for £250–£300, but I’m hesitant to switch because the terms regarding previous claims—especially where there may have been an unclear or incorrect diagnosis—are not very clear.
May 3, 2026
Unprompted review
Reply from morethan.com
Hello Kris.
Thank you for taking the time to share your experience. We’re really sorry to hear about what you and your pet have been through, needing a CT scan is understandably worrying and we appreciate how upsetting it must be to then see your renewal premium increase.
We’d really like the opportunity to look into this with you properly and talk through your policy, claims history and renewal in more detail, so you feel clear and supported in whatever decision you make. If you’d like us to help, please email us your full name, policy number and best contact number to reviewfeedbacksupport@pet.morethan.com, and we can arrange for the relevant team to get in touch directly.
Thank you again for raising your concerns, we know how important it is to feel confident your pet is protected, and we’re here to help wherever we can. - Courtney
Most easiest insurance quote for my cat…
Most easiest insurance quote for my cat way too fast and easy. Wishing id of done it sooner.
The price is half the cost of our renewal else where.
April 29, 2026
Was easy to choose which level of cover…
Was easy to choose which level of cover I need at a reasonable price
April 22, 2026
Average service
Average service, but not terrible. Individual telephone operatives good at their job.
March 1, 2026
Reply from morethan.com
Hello Jerry.
Thank you for taking the time to leave your feedback. We appreciate your honesty and are glad to hear that the individual telephone advisors you spoke with were helpful and did their job well.
We recognise there may still be areas where the overall experience could be improved, and comments like yours are important in helping us identify where we can do better. Your feedback will be shared with the relevant teams as we continue working to improve our service.
Thank you again for sharing your thoughts. - Courtney
I've been with morethan for a long…
I've been with morethan for a long time. When our dog was poorly last December they were amazing. We've just adopted another rescue dog and signed up with morethan straight away. The gentleman that dealt with me was very helpful. Thanks
April 28, 2026
Dealing with morethan was very easy and…
Dealing with morethan was very easy and very professional. All my enquiries were answered and dealt with swiftly, and pricing was very competitive. I would highly recommend.
April 29, 2026
Michelle was very informative about the…
Michelle was very informative about the policy she went through everything thoroughly.
April 20, 2026
Absolute liars.
Absolute liars.
Put policy up £100 without lettibg customer know.then reduced cover and lied throughout.
April 27, 2026
Unprompted review
Reply from morethan.com
Hello Andy, We’re really sorry to read this and understand why you’re frustrated. Price or cover changes should always be clearly explained, and it’s concerning to hear this wasn’t your experience. If you’re willing, please email us at ReviewFeedbackSupport@pet.morethan.com
with your policy details so we can look into what happened and review this properly for you.
Thanks,
Kate.
Excellent customer service.
April 24, 2026
Went through confused .com
Went through confused . com checked countless companies for insurance, but yours stood out for me
Great value and good price.
April 23, 2026
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